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Reviews of The Westin Alexandria Old Town

4 out of 5
The Westin Alexandria Old Town
400 Courthouse Sq, Alexandria, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 655 out of 1000 reviews" "
Rating 8 - Good. 233 out of 1000 reviews" "
Rating 6 - Okay. 57 out of 1000 reviews" "
Rating 4 - Poor. 26 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Horace

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome. Clean
Stayed 2 nights in May 2024

8/10 Good

sanjay

Liked: Cleanliness, staff & service
I liked it
Stayed 2 nights in May 2024

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin Hotel is beautiful! My wife and I enjoy staying at the hotel when we visit the area. The staff are nice and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Mary Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and pleasant staff. Clean.
Stayed 3 nights in May 2024

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Property conditions & facilities
Great location.
Stayed 2 nights in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - very nice property. Easy on and off major roads.
Stayed 1 night in May 2024

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

JOHN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jigar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to see more food options at dining
Stayed 3 nights in May 2024

4/10 Poor

Staci

Stayed 4 nights in Mar 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the federal court.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel--great staff!
Stayed 1 night in Aug 2023

8/10 Good

Arnisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was great. The stay was great. It wasn’t no trash bags. The ice maker wasn’t working.
Stayed 2 nights in Apr 2024

10/10 Excellent

Darrell

Travelled with family
Liked: Amenities
Should let us know if pets have been in the room. Woke up with swollen eyes and the bed sheets smelled bad.
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great family oriented establishment
Stayed 1 night in Apr 2024

6/10 Okay

Jenna

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Autumn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, room was clean and neat.
Stayed 1 night in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

8/10 Good

ivo, Parkton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Westin is my/our Go To place when in Alexandria. Staff is always ready to receive us; the area is "nice" with multiple eating facility in walking distance (don't miss out to dine at Delia's --- the place looks a bit like the middle of the road however, the food is great (one of the best grilled octopus around and always asked for the fish of the day!). Equally there is a movie theater in walking distance as well as a Wholefoods. The place is easily accessible of I 495/95 or from the Alexandria train station. ONE THING though: Schedule your pick Valet Car pick-up; it may take 10 minutes.
Stayed 1 night in Mar 2024
Response from Sheela on 6 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will share and coordinate this with our staff members. Again, Thank you for staying at Westin Alexandria

8/10 Good

Richard, Sandwich

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all polite, helpful and cheerful. Property in great shape. Two complaints: 1. For an upscale hotel, the toilet paper was very thin, flimsy stuff. A small issue, but annoying. 2. I use a power wheelchair, and my van has computer controls that mean a valet cannot park it (not unless they first had a couple hours of training). Unfortunately, that meant my wife couldn't park there. Luckily, we were visiting our daughter and parked the van at her nearby apartment building. But this meant running back and forth to get the van and drop it off at night.
Stayed 3 nights in Mar 2024
Response from Sheela on 6 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will share and coordinate this with our staff members. Again, Thank you for staying at Westin Alexandria

10/10 Excellent

Deniz

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

James, Farmington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a top quality experience. The staff was great and we were made to feel welcome during our visit.
Stayed 1 night in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

DAndre

Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location nice stay
Stayed 1 night in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

Joanne

Stayed 1 night in Mar 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

Shavonne, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 1 night in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

8/10 Good

carl, fort smith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Ac was noisy so we had to move rooms but it worked out great.
Stayed 3 nights in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

TaNisha

Liked: Cleanliness, staff & service, property conditions & facilities
Asked for a microwave and it was brough right away. Food in hotel was good. Drinks in lobby were not fully stocked though.
Stayed 2 nights in Mar 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sheela on 6 Apr 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate you for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and valet was great as well. Restaurant in hotel served good food and drinks
Stayed 2 nights in Feb 2024
Response from KULDEEP on 3 Mar 2024
Dear Terrance, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back shortly.

6/10 Okay

Bryan

Stayed 1 night in Feb 2024
Response from KULDEEP on 25 Feb 2024
Dear Bryan,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your Expectation.Thank you for staying at Westin Alexandria Thank you

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with a great staff and wonderful restaurant. I highly recommend.
Stayed 2 nights in Feb 2024
Response from KULDEEP on 22 Feb 2024
Dear Kimberly, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Thank you

10/10 Excellent

Travis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a excellent time there, and the breakfast was delicious. I’d definitely recommend this place.
Stayed 1 night in Feb 2024
Response from KULDEEP on 21 Feb 2024
Dear Travis, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Sincerely,

8/10 Good

Avraham

Business traveller
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 7 nights in Feb 2024
Response from KULDEEP on 23 Feb 2024
Dear Avraham, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back shortly.

6/10 Okay

Michele

Business traveller
The room looks nice and the bed is comfortable. But the heating is super noisy, the tub does not hold water (only showers for you!), and the robe is not a bath robe, but a worn out lounge robe.
Stayed 2 nights in Feb 2024
Response from KULDEEP on 14 Feb 2024
Dear Michele,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Thank you for staying at Westin AlexandriaThank you

10/10 Excellent

Robin

Stayed 3 nights in Jan 2024
Response from Sheela on 8 Feb 2024
Dear Robin, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Sincerely,

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sheela on 8 Feb 2024
Dear MICHEL, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I experienced excellent service from the bell hops, room service to the restaurant, and the front desk. Room & bathroom were pristinely clean and comfortable..
Stayed 1 night in Jan 2024
Response from Yohannes on 30 Jan 2024
Dear Guest, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Sincerely,

10/10 Excellent

MARIA

Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Impeccable staff literally felt like home from the minute I arrived until the minute I left. Thanks. Value worth the cost and I think it was not expensive so it was pleasant too
Stayed 1 night in Jan 2024
Response from Yohannes on 30 Jan 2024
Dear MARIA, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Sincerely,

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Need better pillows and a vent in the bathroom and more movie channels as a courtesy.
Stayed 2 nights in Jan 2024
Response from Yohannes on 30 Jan 2024
Dear Aaron, Thank you for choosing the Westin Alexandria for your recent stay. We sincerely appreciate your time and effort in sharing your feedback with us. Your comment regarding the need for better pillows, a vent in the bathroom and more movie channels have been carefully noted. We apologize for any inconvenience you may have experienced, and rest assured that we are taking steps to address the concern promptly. Once again, thank you for bringing these matters to our attention. We look forward to the opportunity to welcome you back. Sincerely,

10/10 Excellent

Bryn

Stayed 2 nights in Jan 2024
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back in the near future. Sincerely,

8/10 Good

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sheela on 30 Jan 2024
Dear Nicole, Thank you for taking the time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,

4/10 Poor

Jason, RIDGEWOOD

Disliked: Staff & service, property conditions & facilities
Credit card machine was nothing working properly I was being asked to use a different card I said there’s nothing wrong with my card. Three other people is having the same problem
Stayed 1 night in Jan 2024
Response from Sheela on 30 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will share and coordinate this with our staff members. Again, Thank you for staying at Westin Alexandria

2/10 Terrible

piotr

Stayed 2 nights in Jan 2024
Response from Sheela on 30 Jan 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will share and coordinate this with our staff members. Again, Thank you for staying at Westin Alexandria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay ever
This is one of the best stay I have ever had in a hotel. We arrived early by 11.30am and we were allowed to check in and they even granted a late check out request. Very beautiful property in an awesome location. Breakfast was great, staff polite , room so neat and comfy. I would do this again and again. 10/10
Stayed 1 night in Jan 2024
Response from Sheela on 30 Jan 2024
Dear Guest, Thank you for taking your time to share your wonderful review following your recent stay with us. We sincerely appreciate for staying with us, and we are thrilled that your time at the Westin Alexandria was enjoyable. We look forward to the pleasure of welcoming you back soon. Sincerely,