Lobby

Reviews of Hotel Silver Spring

3.5 out of 5
Hotel Silver Spring
8727 Colesville Rd, Silver Spring, MD

Reviews

7.0

Good

Rating 10 - Excellent. 327 out of 1007 reviews" "
Rating 8 - Good. 231 out of 1007 reviews" "
Rating 6 - Okay. 179 out of 1007 reviews" "
Rating 4 - Poor. 123 out of 1007 reviews" "
Rating 2 - Terrible. 147 out of 1007 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location to get to the concert at The Filmore which was across the street. I didn’t know that I had to pay $30 a day to park in the parking garage and there was only one attendant. But they moved very quickly. It’s an older hotel, so some things had to be forgiven like the lack of outlets but that is a simple solution just change the lamps to the ones with the charging plugs. Overall, it was a great stay and if I need to be in that area again, I would stay there.
Stayed 3 nights in May 2024

6/10 Okay

Happy

Disliked: Staff & service
Properly is good but break fast not include and thay said if you need breakfast you have to pay 18 dollars plus tax
Stayed 2 nights in May 2024

6/10 Okay

Happy

Liked: Property conditions & facilities
Disliked: Staff & service
Property is good
Stayed 1 night in May 2024

8/10 Good

Sarah Jane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous water pressure
Stayed 3 nights in May 2024

10/10 Excellent

Kusum

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love this place ❤️
Stayed 1 night in May 2024

2/10 Terrible

Ross

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Most deplorable condition, terribly worn down and very grimy, visible dirt all over, smells, two paper thin towels on a run down bathroom, spots, stains, holes in carpets everywhere. Third world country conditions. A most deplorable hotel.
Stayed 1 night in May 2024

6/10 Okay

Nirjhar

Travelled with group
Very average.
Stayed 2 nights in May 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Heather

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Michael, St. Helens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the stay. The room was very nice. Our room was under the gym. Could hear people throwing weights around a lot. Wouldn’t recommend the restaurant. Only one person there hanging out at the bar. After a 10 minute weight we got our own menus. The man said no habla and kept doing nothing. Left for Outback nearby.
Stayed 4 nights in May 2024

4/10 Poor

Thomas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
1. Room phone did not work. No dial tone. 2. Room HVAC did not work properly. We arrived on a cold day. The HVAC produced only cold air. A maintenance employee was summoned and turned on warm air. Subsequent days were warmer/hot. The HVAC continued to only produce warm air, would not cool. Apparently, the unit could not balance between hot and cool as temps changed. 3. Requested housekeeping for the room. Received only new towels deposited on the bed. Trash not emptied, in room coffee maker supplies not replenished, clean glasses not provided. The next day, specifically requested the trash be emptied and coffee maker supplies replenished. Only the trash was emptied. Coffee supplies not provided. Very poor service. Very poor experience at this hotel. The only positive was the bed was comfortable.
Stayed 3 nights in May 2024

10/10 Excellent

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good . Except valet parking seems a bit expensive.
Stayed 1 night in May 2024

6/10 Okay

Christopher

Travelled with partner, Travelled with group
Disliked: Amenities
I had to wait for my room, that I’d paid for in advance, days ago. Check-in time was supposed to be 3:00p.m. , put had to wait in the lobby for over an hour to get my room. Nor did I receive any type of reimbursement whatsoever. And, I still haven’t received my incidental deposit of $100.
Stayed 1 night in May 2024

2/10 Terrible

Kyle

I arrived within the checkin time on the reservation and my room had been given away, leaving me with no place to stay
Stayed 1 night in May 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Andrea

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The stairwells were lock no way to get out. The room didn't have a phone to call. Weirdo's was wandering through the halls late hours. Breakfast option was sad. The key cards were not working, end up switching hotels the next day
Stayed 1 night in May 2024

6/10 Okay

Sherri

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was phenomenal. The customer service was a ten. Everyone was polite, accommodating and patient. They went over and beyond to make sure that I was satisfied with my stay. With all of that being said, I would highly recommend renovations for the property. The air conditioner, phones and plumbing did not work in three different rooms that I stayed in. Also it is very unappealing to see rust where you place your face towel.
Stayed 1 night in May 2024

6/10 Okay

Maria

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Old building not taking good care
Stayed 1 night in May 2024

6/10 Okay

L Todd

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
HVAC didn't work for majority of our weekend stay - woke up warm / hot 2 of 3 days we stayed. Tub didn't drain first day, but staff took care of issue after they were notified 2 times. We asked for a room cleaning after 2nd day, but it didn't happen. Won't stay there again.
Stayed 3 nights in May 2024

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful and the area around the Hotel was nice and safe.
Stayed 3 nights in May 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Katherine

Disliked: Cleanliness, property conditions & facilities
The accessible lift is broken and so is the accessible door buttons.
Stayed 1 night in May 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a lot of updated work or hotel room had peeling paint in the bathroom two towels one washcloth and one hand towel two stand on the carpet one for the whole room
Stayed 1 night in May 2024

2/10 Terrible

Margot

Disliked: Amenities, property conditions & facilities
I didn’t even stay there. I got there to check in- there was no elevator from the garage to the lobby. The stairwell was creepy and there were puddles of god knows what in the corners. the lobby ceiling was peeling and in various states of disrepair. But I was determined to give them the benefit of the doubt. I got to my room, opened the door to an overwhelming smell of cigarettes. I turned around and walked out. I got a room at the Double tree around the corner. As a single female traveling alone, I did not feel safe staying at the Hotel silver spring. I messaged the hotel requesting a refund and no one responded. Worst hotel ever.
Stayed 4 nights in May 2024

4/10 Poor

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What really disappointed me was the customer service. The service was mediocre and not very approachable nor friendly. When attempting to check out, the night counterman did not greet me and stated that he could not check me out because he did not complete the daily audit. He just said "leave the room keys, and the deposit will be returned", and did not even say "Thank you for staying". Completely disappointed and I would not recommend to anyone.
Stayed 2 nights in May 2024

6/10 Okay

Katherine, Albertson

Travelled with family and small children
Disliked: Property conditions & facilities
I didn’t like the fact that the room was very hot. The air conditioner only blew at high fan.
Stayed 1 night in May 2024

6/10 Okay

Marjorie

Travelled with partner
Teeny postage size bathroom—difficult to maneuver in it. Husband handicapped.
Stayed 2 nights in May 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Addriene

Stayed 2 nights in Apr 2024

2/10 Terrible

April

Stayed 1 night in Apr 2024
Response from Leopoldine on 2 May 2024
Dear April,We're sorry to see your low rating, although we understand you didn't provide any specific comments. Your satisfaction is important to us, and we'd appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand how to improve our services for you and our future guests.

4/10 Poor

Mina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room was filthy. Wallpaper was peeling off the walls, crumbs on the floor and on top of the table. Hair in the bathtub, fast food garbage under the bed, drawers on dresser were broken. Lobby ceiling was badly damaged and in need of repair I used to stay here when it was the Hilton hotel. It was nice then. I complained to the front desk
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Mina, We apologize for the conditions you encountered during your stay. We are addressing the cleanliness and maintenance issues immediately. Your feedback helps us improve. Additionally, we'll be implementing a thorough inspection process to ensure such issues don't occur again. Your comfort is our priority, and we look forward to welcoming you back to a much-improved experience.

6/10 Okay

Mei

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Mei,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity to exceed your expectations on your next visit.

4/10 Poor

Nickolas

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel was extremely outdated and pictures posted online were very deceiving. Nothing in the room worked properly and it was extremely noisy.
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Nickolas,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the outdated facilities and the discrepancy between our online images and reality. We take your feedback seriously and will work on updating our amenities and providing accurate representations. Additionally, we will address the issues you mentioned to ensure a more comfortable and quiet stay for our guests in the future. If you have any further concerns or suggestions, please feel free to reach out.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall nice place !!!
Stayed 3 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear David,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you found our hotel to be a nice place overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excellent

James

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
3 to 4 stars
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Jeffrey,Thank you for your recent stay and for your positive rating. We appreciate your feedback and hope you had an enjoyable experience. Should you have any suggestions or special requests for your next visit, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 Excellent

Sreesaila, Cupertino

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Sreesaila,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that you found our hotel to be a great value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.

2/10 Terrible

Lonzell

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room and sheets I was in there for 2/3 hours and left waste of $138
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Lonzell,We apologize for the unsatisfactory experience you had during your recent stay with us. It's disheartening to hear that the cleanliness of your room and sheets did not meet our standards. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our guests in the future. If there's anything we can do to make this right for you, please don't hesitate to reach out.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Lauren,Thank you for your recent stay and for your positive rating. We appreciate your feedback and are thrilled to know you had a good experience. If there's anything specific you'd like to see improved or any special requests for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon for another great stay.

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Its ok for a basic choice but looking old and run down. Walls are thin. The location is convenient
Stayed 3 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Jessica,Thank you for staying with us and for sharing your feedback. We appreciate your comments regarding the convenience of our location. We apologize for any inconvenience. We take your feedback seriously and will work on improving these aspects to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.

6/10 Okay

Michael

Impersonal mid end hotel. My room wasn't made up overnight.
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Michael,Thank you for bringing this to our attention. We apologize for any confusion regarding our housekeeping policy. Due to COVID-19 safety protocols, we have implemented a policy where housekeeping service needs to be requested before 11am. However, we regret any inconvenience this may have caused and will ensure our communication regarding this policy is clearer in the future. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out.

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom in need of update with ventilation. Musty odor. It felt like the AC wasn't working, the room was warm and very humid with the AC unit set at 66. Staff was very friendly and the location is very convenient.
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Lauren,Thank you for staying with us and for sharing your feedback. We apologize for the issues you experienced with the bathroom and the AC during your stay. Your comments about the ventilation also. We will address these concerns to ensure a more comfortable experience for our guests. We're glad to hear that you found our staff friendly and the location convenient. If there's anything else we can do to improve your stay, please let us know. We hope to welcome you back for an improved experience in the future.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy valet parking and so close to many restaurants and The Filmore. Very safe and quiet.
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Julie,Thank you for choosing to stay with us and for your excellent review! We're thrilled to hear that you found our valet parking convenient and enjoyed our proximity to restaurants and The Fillmore. It's great to know that you felt safe and had a quiet stay. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.

4/10 Poor

SAMUEL

Disliked: Cleanliness, property conditions & facilities
The hotel requires major renovations.
Stayed 1 night in Mar 2024
Response from Leopoldine on 29 Apr 2024
Dear Samuel,Thank you for your feedback. We acknowledge your concerns regarding the need for renovations. We are continuously evaluating our property to improve our guest experience. Your input is valuable to us, and we will take it into consideration as we plan for future enhancements. If you have any further comments or suggestions, please feel free to share them with us.

10/10 Excellent

Abdoulaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient and not far from the shopping mall.
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Abdoulaye,Thank you for choosing to stay with us and for your excellent review! We're delighted to hear that you found our property convenient and close to the shopping mall. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back for another great stay.

6/10 Okay

Cynthia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Unorganized and unfriendly. Ceiling in lobby had water damage and was open looking like it could fall anytime
Stayed 1 night in Apr 2024

10/10 Excellent

Dorren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Dorren,Thank you for choosing to stay with us and for your positive rating. We're glad to hear that you found our location convenient. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.

10/10 Excellent

francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice size rooms. Walkable to everything…Metro, shopping, restaurants, etc. Price was good for the area. The free coffee in the lobby was a bonus! We will definitely stay here next time we are in the area!
Stayed 2 nights in Apr 2024
Response from Leopoldine on 29 Apr 2024
Dear Francine,Thank you for choosing to stay with us and for your excellent review! We're thrilled to hear that you enjoyed our great location, spacious rooms, and proximity to everything in the area. It's great to know that you found our prices competitive and appreciated the complimentary coffee in the lobby. We look forward to welcoming you back on your next visit!