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"The hotel gave us an accessible room as it was the last standard room available however we were not told on Expedia this is the room we were booking. This room is at the back of hotel, ground floor and surrounded by the car park with metal stair case next to the room. It was noisy, lacked privacy (had to close curtains in the day time) and a little shabby. The only way we could move was pay for an upgrade. "

"Room was comfortable; staff were friendly and helpful; view from room onto Lake Taupo was excellent, particularly with one stunning sunset."

"The room had just been cleaned prior to us arriving - was clean and tidy although certain areas could do with a deep clean - All staff were friendly and polite "

"Internet was great! Parking 🙄 was difficult to find a spot."

"Na"

" There are no plates or bowls spoons or knives. the TV did not work when we arrived the shower curtain is far too small and short Consequently the water goes everywhere. the apartment needs to be decorating. It looked old and well used."

"We enjoyed the pool and room upgrade "

"Nice spacious rooms, good location, clean"

"Clean and tidy and convenient location. Only downside was the housekeeping was not done. "