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Luxury Boutique hotel in Old Quarter, good location. Breakfast is quite delicious. Room and bathroom was spacious for my family. Location near the popular Cathedral & plenty of eateries nearby. They provide Hanoi tour, which I appreciate so much. I registered for City Tour, Ninh Binh & Ha Long Bay Tour. Their staffs were very caring, helpful, informative and they speak english well. Special thanks to Mr Dong, Mr Jacky and Ms Anna

I loved staying at the Sofitel metropole, it was a wonderful experience. It's the second time I have been there and had really looked forward to returning and it did not disappoint. The level of service is really excellent and the staff anticipate your every need. I stayed in the historical wing and the room was really beautiful. The food and bar choices are also fantastic with a lot of different experiences on offer. I couldn't fault it. It's one of Asias great hotels!

The staff were extremely attentive and pleasant at the hotel - special mention to the staff on reception. We really enjoyed our stay. The hotel is ideally located by the old quarter and by the lake, convenient to shops and restaurants.

Hotel lobby was impressive. Room was very good with great views over West Lake. Staff were excellent.

Really lovely hotel, incredibly helpful staff, particularly the front desk. I am an older traveller and here on my own, the hotel feels safe, knowledgable and secure. Breakfast is amazing rooms clean and beautifully comfortable. Delighted with the stay so far.

Absolutely unbelievable service.

A very comfortable hotel with great service. The rooms are snug but well appointed with all amenities. If you are looking for a very quiet stay opt for an internal facing rooms as those with balconies have a fantastic view, and give you a great atmosphere of the lake and old town, however can be noisy late into the night and early morning. We dined in the restaurant which was great food and service. Overall we had a great experience at the La Sinfonia del Ray.

Extremely helpful and polite staff. Comfortable, clean and bright room. Breakfast cooked to order on the 9th floor balcony area. We had an evening flight back to Europe and the hotel stored our bags for us during the day. They let us use a spare room to freshen up before our flight and gave us a nice leaving gift! The hotel is perfectly placed for exploring the old quarter of Hanoi on a quieter street. We have already recommended La Selva to friends.

This hotel despite the moderate cost of rooms is quite exceptional, very friendly and helpful staff, most staff speak good English. restaurant and food is top quality . In fact the service in this hotel is the same as you would get in a 5-star hotel. I am a retired hospitality lecturer and very fussy but I was really impressed by Emerald waters Hotel

Three 2 night stays in November/December 2015. Great location in the old town and in walking distance to most of the places we wanted to visit. In a 3 week trip with some great hotels and superb customer service, the level of service here managed to exceed even that to which we become used to.. The staff were excellent, helping us with money changing (chaperoning us to the money shop) our trip to Cat Ba, Taxis etc etc. Breakfast was very good. The rooms were beautifully fitted out and...

We have stayed at three other hotels in Hanoi previously but this one is by far and away the best! The staff are incredibly helpful and so welcoming, the facilities are great and immaculately maintained and the rooftop bar is an added bonus! The location is also perfect as it’s walking distance from the main attractions and also right by the lake. Definitely recommend this hotel to anyone looking to stay in Hanoi.

This is an amazing hotel in the Old Quarter, central to everything. We were at the back of the hotel, so very quiet as the streets are noisy and there is often live music in the street close to the hotel. Staff are very attentive, and friendly and are happy to talk about their country and way of life. Many thanks to Chester & Don. We would definitely stay here again if we went back to Hanoi.