"The location is reasonably good,the rooms are clean but the staff are fantastic,they go well beyond the call of duty to make sure your stay in Hanoi is a memourable one."

"This is a really excellent hotel. Great facilities, great service, great location, lovely breakfast and value for money. Would not hesitate to stay again, indeed would be first choice on any return to Hanoi."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"Loved it"

"Beyond 5 stars for the superb staff! So warm, welcoming and thoughtful. A special acknowledgment to Ms. Julie and Ms. Sam - truly exceptional hosts! My stay was not long enough - I will definitely come back!"

"The hotel staff went above and beyond in making our first time to Hanoi a very pleasant and stress free experience. The breakfast was always excellent and even though the hotel is a little out dated, it preserves all the traditional character of the old quarter."