It was interesting to live in one of the most popular hotels of my childhood (former Lietuva). And I loved the location, room and nice facilities. However, there were two major areas that require improvement. First of all, parking. It clearly said in ad that there is parking on site. However, when we arrive, we were told that parking is going through the cleaning and we were not offered alternative options which is something that should never happen. There were few “disable spaces” available nearby as well as some “taxi spaces” which should be given to clients cars. But there only thing we were advised to do “to park someone else, maybe in front of casino for €12 per day”. Don’t think it is very client-oriented approach.
Another major area of improvement is your restaurant staff. Being there was like getting with the time machine to 2000. It was literally the first time in the last 15 years when you are coming to the restaurant for breakfast, see the al carte menu and no one is coming to take your order. Maybe waitresses are busy and you just need to patiently wait? Nope. They were having a very loud chats just standing in two corners of the restaurant, loud, with laughs and basically it was the only loud noise which I guess suppose to entertain guests in early morning. I would honestly prefer them to work and maybe get know the menu. I had the worst eggs benny ever, like two boiled eggs on some white crisp bread. No ham, no poached eggs and disgusting sauce.
