6/10 Okay
Jeffrey
26 Dec 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrated customer
I want to give Argo Trakai a top rating, but I can't. The location was ideal for me, the design is lovely with the Georgian style. The room, including the bed, was very comfortable, although it was a bit chilly. The fellow who checked me in and served me for breakfast is a very nice man. The problems: 1. When I arrived, I was told that I wouldn't be able to have a meal. It was a half day, because of Christmas. The restaurant would be closed. 2. I chose the hotel because of the spa that sounded so wonderful. I wrote, ahead of time, asking if it would be available but didn't hear back. Upon arrival I was told it would be an extra 90 Euros! Ordinarily double that! Nothing on the website indicated an extra cost. 3. Lovely bathtub in the room, but the water was tepid. 4. No mini-bar. 5. No kettle or hospitality drinks such as teabags, bottle of water, etc. 6. I chose a breakfast menu item with a croissant and was told there were no croissants. I almost laughed, because I expected something to not be right about it. The item came with regular bread and was not even warm, although it did taste good. I want so badly to give Argo Trakai a 10/10 rating, but it's just not possible. 6.5 would be more like it.
Jeffrey
Stayed 1 night in Dec 2022