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"Lovely view from our room/balcony across the harbour and although there was noise from the road and the harbour the room was well soundproofed. Check in wasn't so good. We arrived a little early and were told our room wasn't ready and that they'd let us know when it was. We waited till long after the check in time and eventually decided to look for the room ourselves as the desk was busy and nobody had come back to us. The room was ready but not easy finding it due to the layout of the hotel and we had to ask someone to know that there were different lifts. Staff were very friendly and helpful. Lovely outdoor and indoor pool. Breakfast choices were ok but a bit limited and the breakfast room extremely busy and crowded. Only one coffee machine working so always a long queue for coffee. I'd recommend this hotel for it's location near the harbour and ferry terminals but you need to be aware it's a steep uphill climb along a busy road. Our room was in the newer part of the hotel and was in good condition. They seem to be doing a lot of work at the moment to expand the hotel but we weren't bothered by it."

"Excellent hotel with 24/7 reception manned by helpful and obliging staff. Breakfast spread excellent- rooms very comfy and soundproof ensuring good night's sleep . Room service carried out well , despite one oversight which was immediately remedied as soon as we reported it . Can't wait to go back next year !!!"

"Hotel itself was great but the concierge service was incompetent. We booked 2 separate tours with them & both went awry"

"This is a very big and busy hotel. We stayed in the Sands Tower which was very quiet and the views were amazing. The hotel restaurants are not the best and are overpriced, the atmosphere was not brilliant. The breakfast buffet was lovely, plenty of choice."

"Breakfast was very good all staff was friendly room was clean and nice spa areas was kept clean "

"Breakfast was good staff great room clean but TV channels crap only news channels on rooms also bit outdated. Surrounding area around hotel absolute nightmare building sites everywhere getting around was horrendous "

"They kept bags before and after check in. It was really helpful for us. The pool is very good. I love indoor pool a lot. Thank you!!!"

"Firstly I must say the staff were always helpful and Oliver who worked at The Prickly Pear, lovely, always a smile on his face and made amazing mojitos! The communal areas are very clean and modern, however my room was not exactly up to the same standard. Maybe I’ve just been lucky in other 4 star hotels I’ve stayed in, but normally I would expect shampoo at the very least, but that’s not so bad. However being placed next to the games room, was awful, when people were in there at night it sounded like they were in the room with me, so loud! And the machines don’t get turned off until 11pm. The elevators are extremely near to this room as well and despite it being a fire door to my room and the games room, this was propped open majority of the time. This also meant I could hear guests coming and going at all hours of the morning from the elevators. The air con would sometimes make quite loud noises for no apparent reason during the night, which was difficult to sleep through. It’s a shame because the staff were nice enough and the area is lovely (minus all the road works currently)"

"Booked a sea view room but was given a room at the very corner of the property with pine tree views and a little partial sea view. Everything else was ok , they have no spoons in the room to mix drinks , the bathtub was blocked and show was not up to standard. They have very nice gym. "