Suite, Non Smoking 1 King Bed or 1 Double Sofa Bed (SNK 1) | Premium bedding, pillow-top beds, desk, laptop workspace
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Reviews of University Inn

2.5 out of 5
University Inn
3401 Vestal Parkway, Vestal, NY

Reviews

7.6

Good

Rating 10 - Excellent. 83 out of 202 reviews" "
Rating 8 - Good. 48 out of 202 reviews" "
Rating 6 - Okay. 29 out of 202 reviews" "
Rating 4 - Poor. 15 out of 202 reviews" "
Rating 2 - Terrible. 27 out of 202 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Libby

Travelled with family and small children
Disliked: Staff & service
Hotel was closed when I got there, did not even get a courtesy call or email to let me know that my family and I would have to make other arrangements. University Inn’s management offers a poor customer service experience at best.
Stayed 1 night in May 2024

2/10 Terrible

Barbara

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The reservation was canceled
Stayed 1 night in May 2024

2/10 Terrible

Cynthia C.

When we arrived to check in, we found that the hotel was CLOSED. It had been closed for 10 days. It had been closed by the health department for "sanitary" reasons, according to signs posted on the door. We called Expedia & will get a credit in key cash, but had to pay out of pocket at a different hotel at 5:30 pm. Expedia said the hotel had not notified them of this closure.
Stayed 1 night in May 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff couldn’t find reservation, cracked walls and broken toilet
Stayed 1 night in Apr 2024

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, large room, lots of parking very reasonable price compared to neighbouring hotels
Stayed 2 nights in Apr 2024
Response from Stacy on 25 Apr 2024
Thank you for choosing to stay with us here at the University Inn. We are happy you enjoy your stay when you are on the road.

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacy on 24 Apr 2024
Thank you for staying with us here at The University Inn. We are happy you enjoyed your stay. Hope to see you again

10/10 Excellent

Joule

Stayed 2 nights in Apr 2024

6/10 Okay

Oliver

Travelled with family
Liked: Staff & service
If "mid" was a hotel, this would be it. Overall, not bad for the price. Definitely not an upscale hotel, but an OK place to stay with lots of dining options nearby. The negatives: Breakfast was sad, no trash can in room, hotel was noisy at night, pillows are sad, hotel feels a little danky The positives: Staff was very nice and helpful, location is great, price is not too bad, large beds
Stayed 1 night in Apr 2024
Response from Stacy on 24 Apr 2024
Thank you for staying with us here at The University Inn We are glad you had an okay visit. Thank you for the positive feedback and will take that to help improve our hotel.

6/10 Okay

Autumn

Stayed 1 night in Apr 2024

6/10 Okay

Imee

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The hotel definitely needs some update. The carpet had visible dirty stains and had a musty smell. We stayed for 1 night to attend Binghamton's open house and we chose the hotel for its reasonable rate.
Stayed 1 night in Apr 2024
Response from Stacy on 20 Apr 2024
Thank you for staying with us here at the University Inn

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was in need of repair. Common spaces and room unkept.
Stayed 1 night in Apr 2024
Response from stacy on 18 Apr 2024
I'm sorry you did not enjoy your stay

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was great and I like this hotel, I just wish I knew the pool was closed. And I really thought the breakfast was not great because the coffee pot was usually empty and when it did come out, it was warm. It’s hard to have a continental breakfast without coffee. It was just toast and yogurt and a muffin and juice. We went out for breakfast.
Stayed 1 night in Apr 2024
Response from Stacy on 18 Apr 2024
Thank you for the feedback and we will try to improve in the areas for breakfast. Thank you for choosing to stay with us here at the University Inn

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk manager is excellent! She remembers us from previous visits and is very friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from Stacy on 18 Apr 2024
Thank you for staying with us here at the University Inn. We love when our guest come back to visit us.

4/10 Poor

Shawna

Business traveller, Travelled with partner
Ok
Stayed 1 night in Apr 2024
Response from Stacy on 15 Apr 2024
Thank you for staying with us here at the University Inn

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities
Clean and good value
Stayed 1 night in Apr 2024
Response from Stacy on 15 Apr 2024
Thank you for staying with us here at the University Inn.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from stacy on 15 Apr 2024
Thank you for staying with us here at the University Inn. we are glad you enjoyed your stay. Hope to see you again

8/10 Good

Jessica

Stayed 1 night in Apr 2024
Response from stacy on 29 Apr 2024
Thank you for staying with us here at the University Inn. We hope to see you again .

6/10 Okay

TOMMY, REGO PARK

Travelled with family
Liked: Staff & service, property conditions & facilities
There is no garbage can in the bathroom and bedroom.
Stayed 1 night in Apr 2024
Response from stacy on 9 Apr 2024
Thank you for staying with us here at the University Inn.

4/10 Poor

Alexander

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room they gave us was not cleaned (bed not made, etc). So they gave us another room ... and that room had a dirty bathtub, the phone cord was cut and the tv remote was missing batteries. They gave us new batteries and made a note about the phone cord being cut. The 'free breakfast' was just bagels, muffins, cereal, coffee and juice. Nothing warm (no eggs, or pancakes, etc.) Overall, it wasn't terrible, but a lot of questionable issues in there that I wasn't expecting and felt that the second room they put us in (which was cleaned) still wasn't cleaned too well. Just ok overall ... but would book a different hotel if visiting again. This was just a one night stay, so it was ok.
Stayed 1 night in Mar 2024
Response from stacy on 7 Apr 2024
I'm sorry you did not enjoy your stay here at the University Inn

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The reason I booked this particular property was because it had an indoor pool. Sadly the pool was down and because it was Easter weekend the maintenance staff was not working. They did upgrade my room for me and it was a very nice room. Staff was great. I will stay there again. In fact I have to go back to Binghamton and I already booked my room.
Stayed 6 nights in Mar 2024
Response from stacy on 7 Apr 2024
Thank you for staying with us here at the University Inn.

6/10 Okay

Omayra

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is outdated, elevator got stuck several times, pool out of service due to ceiling caving in and no hot breakfast available. Staff was ok.
Stayed 2 nights in Mar 2024
Response from Stacy on 3 Apr 2024
Thank you for staying with us here at the University Inn.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stacy on 30 Mar 2024
Thank you for staying with us at The University Inn.

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employee was very accomidating.
Stayed 1 night in Mar 2024
Response from Stacy on 25 Mar 2024
Thank you for the positive feedback. Thank you for staying with us here at the University Inn

10/10 Excellent

Ansley

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and the pool
Stayed 1 night in Mar 2024
Response from Stacy on 25 Mar 2024
Thank you for staying with us here at the University Inn we are glad you enjoyed your stay and that you enjoyed the pool while you were here.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Desk manager was very good!
Stayed 1 night in Mar 2024
Response from Stacy on 26 Mar 2024
Thank you for choosing to stay with us here at the University Inn.

6/10 Okay

Stacy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from stacy on 26 Mar 2024
I am gald you enjoyed your say

10/10 Excellent

Ansley

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact that it smells clean
Stayed 1 night in Mar 2024
Response from stacy on 25 Mar 2024
Thank you for staying here with us at the University Inn.

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
I have no complaints about our stay. The staff were friendly, room was big and beds were comfy.
Stayed 1 night in Mar 2024
Response from KEL on 18 Mar 2024
THANK YOU FOR STAYING AT OUR HOTEL ,HOPE SEE YOU INFUTURE.THX,

8/10 Good

Diana

Stayed 1 night in Mar 2024
Response from Stacy on 7 Apr 2024
Thank you for staying with us here at the University Inn

2/10 Terrible

Erika

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
I was woken up @ 3 am by msnss as her because someone complain about noise so manager woke me up by knocking 3 separate times and wasn’t me
Stayed 1 night in Mar 2024
Response from KEL on 18 Mar 2024
SORRY TO HERER ABOUT IT SO WE COMP YOU ROMM AND REFUND TO YOU.THANKS FOR STAYING WITH US.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time pool was amazing and staff is awesome
Stayed 3 nights in Mar 2024
Response from stacy on 19 Mar 2024
Thank you for staying with us here at the University Inn . We are happy you enjoyed your stay. We hope to see you again.

4/10 Poor

Suzanne

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled and blinds were broken.
Stayed 1 night in Mar 2024
Response from KEL on 18 Mar 2024
SORRY FOR THAT WILL SURE FIX IT AND TAKE CARE .THANK YOU FOR YOUR CONCERN.THX,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service
Stayed 1 night in Mar 2024
Response from KEL on 18 Mar 2024
THANK YOU FOR STAYING WITH US WILL TRY OUR BEST TO PROVIDE GOOD SERVIE TO OUR GUEST.

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We liked the location and it was comfortable. However, the front desk staff was quite unprofessional. They were polite, but their appearance was unprofessional, one had a friend there and they were loud and unprofessional while we were playing cards in the lobby. The TV channels were impossible and frustrating to navigate. The ice machine did not work, and despite the website saying hot breakfast, there was hardly anything to eat. The coffee and OJ tasted awful and there was a very poor selection. Overall, i would rate it as below average and would not stay there again.
Stayed 2 nights in Mar 2024
Response from stacy on 19 Mar 2024
I'm sorry you did not enjoy our stay . Here at the University Inn Will take all the feed back so that we make are hotel more warming to up coming guest.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice, spacious rooms at a very low price.
Stayed 1 night in Mar 2024
Response from HEL on 18 Mar 2024
TAHNK YOU FOR STAYING WITH US WE APPRICIATE HOPE SEE YOU INFUTURE.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from kel on 12 Mar 2024
Thank you very much , your respond is very important for us ,stay again with us.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable room. Friendly helpful staff. Good price 👍.
Stayed 1 night in Mar 2024
Response from stacy on 10 Mar 2024
Thank you for staying with us here at the University Inn. we are glade you enjoyed your stay.

10/10 Excellent

Bill

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping very close
Stayed 2 nights in Mar 2024
Response from stacy on 3 Mar 2024
Thank you for stay with us here at the University Inn. We hope you will stop by again.

2/10 Terrible

azizur

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good.
Stayed 1 night in Mar 2024
Response from stacy on 3 Mar 2024
I'm sorry you had a unpleasant stay here at the University Inn.

4/10 Poor

MICHELLE

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My booked room was screwed up. We needed to squeeze 5 people in a king size bed and couch bed. The included breakfast options were very very very limited.
Stayed 2 nights in Feb 2024
Response from stacy on 29 Feb 2024
I am sorry you had unpleasant stay here at the University Inn.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel room
Stayed 1 night in Feb 2024
Response from Stacy on 29 Feb 2024
I apologize you did not enjoy your stay. We take pride in making our guest happy.

2/10 Terrible

Latashia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked good on the website. Showed up checked in. Room was not what was booked, they didn’t even have a room like we booked. Room was dirty trash left in drawers. They allowed kids to be outside being loud all night. I would not recommend this hotel.
Stayed 1 night in Feb 2024
Response from stacy on 3 Mar 2024
I am sorry you had unpleasant stay here at the University Inn.

2/10 Terrible

Jack

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Poop show
This place was horrible nothing for breakfast the shower was broke no garbage cans in the room no coffe but there was a coffee maker the whole place smelled like weed
Stayed 1 night in Feb 2024
Response from stacy on 19 Feb 2024
Good morning I'm sorry to here you did not enjoy your stay here at the University inn.

2/10 Terrible

curtis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Over charge
Stayed 1 night in Feb 2024
Response from stacy on 21 Feb 2024
We here at the University Inn apologize that you did not enjoy your stay here with us.

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a one night stay while touring Binghamton University.
Stayed 1 night in Feb 2024
Response from Stacy on 19 Feb 2024
Thank you for staying with us here at the University Inn.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Asst GM on 17 Feb 2024
Thank you for staying with us, let us know what we can do better for you.Thank you.

8/10 Good

Dovid

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from stacy on 16 Feb 2024
Thank you for staying with us here at the University Inn. We are happy you enjoyed your stay

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Id stay here again
It was a pleasant place, price was right. Breakfast was minimal.
Stayed 4 nights in Feb 2024
Response from Stacy on 16 Feb 2024
Thank you for staying at the University Inn. Hope to see you again.

10/10 Excellent

Saadia

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from stacy on 16 Feb 2024
Thank you for choosing the University Inn . I am glade you enjoyed your stay . I hope to see you again.

8/10 Good

Murshid

It was ok
Stayed 1 night in Feb 2024
Response from Stacy on 8 Feb 2024
Thank you for taking the time to lets us know about our service.