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Reviews of Fairfield Inn & Suites by Marriott Verona

2.5 out of 5
Fairfield Inn & Suites by Marriott Verona
5280 Willow Place, Verona, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 525 out of 817 reviews" "
Rating 8 - Good. 202 out of 817 reviews" "
Rating 6 - Okay. 49 out of 817 reviews" "
Rating 4 - Poor. 19 out of 817 reviews" "
Rating 2 - Terrible. 22 out of 817 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and friendly staff. First time I was ever asked by a hotel which floor I’d like to be on.
Stayed 1 night in May 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the proximity to the interstate highway. The hotel was midpoint of a long trip.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from trish on 22 May 2024
thank you for your comments

10/10 Excellent

marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Its right across the street from a casino we enjoy
Stayed 1 night in Apr 2024
Response from trish on 3 May 2024
thank you

2/10 Terrible

Paul

Stayed 2 nights in Apr 2024
Response from trish on 22 May 2024
thank you for your comments

10/10 Excellent

Tammy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from trish on 24 Apr 2024
thank you

4/10 Poor

Debra

Stayed 1 night in Apr 2024
Response from trish on 3 May 2024
thank you

6/10 Okay

Bartlomiej

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water on the morning of 3/28. Breakfast provided is very disappointing, many guests rather pay at dunkin than eat free at hotel
Stayed 4 nights in Mar 2024
Response from trish on 24 Apr 2024
thank you

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy/quick. Staf have all been nice. Room was clean, air conditioner was quiet/big for me! Shower could use an update. Breakfast was very nice and Michelle was always making sure there was items were refilled quickly. She is a big !
Stayed 1 night in Mar 2024
Response from trish on 24 Apr 2024
thank you

10/10 Excellent

Jack

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from trish on 28 Mar 2024
thank you

10/10 Excellent

L

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room with microwave and complimentary breakfast. Interconnecting rooms available. Good choice for family road trip with small kids. Rooms on the side closer to the road are a bit noisy in the morning but tolerable.
Stayed 1 night in Mar 2024
Response from trish on 28 Mar 2024
thank you

6/10 Okay

Gary

Travelled with partner
Liked: Staff & service
Room was very small.
Stayed 2 nights in Mar 2024
Response from trish on 19 Mar 2024
thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from trish on 26 Feb 2024
thank you

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Shuttle to and from casino was very convenient. Clean room and nice breakfast
Stayed 1 night in Dec 2023
Response from trish on 23 Feb 2024
thank you for your comments

10/10 Excellent

Morgan

Travelled with partner
Loved how clean and secure this place was! Also loved the shuttle service to the casino up until 2am! Everyone was friendly, food was yummy at breakfast, and the rooms were pretty quiet (couldn’t even hear the hockey and lacrosse teams that were staying there at the same time!)
Stayed 1 night in Feb 2024
Response from trish on 23 Feb 2024
thank you for your comments

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. Room was clean and the staff were awesome and friendly. Nice easy breakfast ready at 6 am which was a super bonus. Also Recovery Sports Bar & Grill is right next door for dining if you dont want to travel away from hotel.
Stayed 1 night in Feb 2024
Response from trish on 23 Feb 2024
thank you for your comments

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from trish on 23 Feb 2024
thank you

10/10 Excellent

Dan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service to the casino is so convenient. The pool is well maintained. The breakfast is very adequate,
Stayed 2 nights in Feb 2024
Response from trish on 23 Feb 2024
thank you for your comments

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sales Director on 23 Jan 2024
Thank you for staying with us!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Service was excellent employees were excellent very clean and shuttle service to casino was nice
Stayed 1 night in Jan 2024
Response from Sales Director on 23 Jan 2024
Thank you for staying with us!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from trish on 19 Jan 2024
thank you

2/10 Terrible

Monica

Stayed 3 nights in Dec 2023
Response from Sales Director on 23 Jan 2024
We are sorry we did not meet your expectations. We continually strive to do better. Any additional comments are welcome. Thank you for staying with us.

10/10 Excellent

Michele

Stayed 1 night in Dec 2023
Response from trish on 19 Jan 2024
thank you

10/10 Excellent

MARIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A-1 all the way
We chose to stay here rather than the casino to go to a show. A little hard to find the street to get to the hotel and there was no sign by their driveway on that street. Rooms, personnel and free breakfast were all great. I would definitely recommend this hotel!!!!
Stayed 1 night in Dec 2023
Response from trish on 11 Dec 2023
thank you for your comments

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from trish on 11 Dec 2023
thank you

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive to my needs. Nice and quiet.
Stayed 2 nights in Nov 2023
Response from trish on 11 Dec 2023
thank you

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant, atmosphere.
Stayed 1 night in Nov 2023
Response from trish on 28 Nov 2023
thank you for your comments

8/10 Good

Vincent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Great staff! Our room was facing the highway and apparently that is not where you want to be. You can hear every car or motorcycle driving alll night long and if you are a light sleeper will keep you up all night. The staff switched us out to a room facing the parking lot which was way nicer and quieter. Good job! The pool was closed out whole 5 night stay which was disappointing for our small child that was looking forward to swimming.
Stayed 5 nights in Nov 2023
Response from trish on 28 Nov 2023
thank you for your comments

4/10 Poor

David

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
False advertising
We chose the hotel because it has a pool but the pool was closed for maintenance. There was Thruway noise and train whistles all night. We won't be back.
Stayed 1 night in Nov 2023
Response from trish on 28 Nov 2023
we are sorry you did not enjoy your stay

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from trish on 28 Nov 2023
thank you for your comments

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from trish on 8 Nov 2023
thank you

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from trish on 8 Nov 2023
thank you

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk that checked me in was so sweet. She saw I was a young female traveling alone and worked to get me a room on a higher level so I would feel safer. Everyone was absolutely wonderful and kind during my stay. The rooms are a bit small and outdated but they are clean and have everything you need. The free shuttle to the Casino is also a perk!
Stayed 6 nights in Oct 2023
Response from Mgmt on 30 Oct 2023
Thank you for staying with us and offering your kind words!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot near the highway.
Stayed 1 night in Sep 2023
Response from trish on 24 Oct 2023
thank you for your feedback

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from trish on 24 Oct 2023
thank you for your comments

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from trish on 8 Nov 2023
thank you

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2023
Response from trish on 24 Oct 2023
thank you for your comments

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from trish on 24 Oct 2023
thank you for your comments

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from trish on 24 Oct 2023
thank you

10/10 Excellent

Margaret

Stayed 2 nights in Sep 2023
Response from trish on 24 Oct 2023
thank you

4/10 Poor

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from trish on 24 Oct 2023
thank you for your feedback

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly and helpful
Stayed 1 night in Sep 2023
Response from trish on 5 Sept 2023
thank you

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Housekeeping need to be better. Stayed 2 nights.
Stayed 2 nights in Aug 2023
Response from trish on 29 Aug 2023
thank you for your feedback

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very friendly associates.
Stayed 1 night in Aug 2023
Response from trish on 29 Aug 2023
thank you for your comments

10/10 Excellent

Pat

Liked: Staff & service, property conditions & facilities
Easy location
Stayed 1 night in Aug 2023
Response from trish on 29 Aug 2023
thank you for your comments

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from trish on 29 Aug 2023
thank you for your comments

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from trish on 29 Aug 2023
thank you for your comments.

10/10 Excellent

Mireille

Stayed 1 night in Aug 2023
Response from trish on 29 Aug 2023
thank you for your comments

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from trish on 14 Aug 2023
thank you

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet location
Stayed 1 night in Aug 2023
Response from trish on 14 Aug 2023
thank you