Restaurant

Reviews of Divya Sutra Plaza and Conference Centre, Vernon, BC

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 65 out of 159 reviews" "
Rating 8 - Good. 52 out of 159 reviews" "
Rating 6 - Okay. 19 out of 159 reviews" "
Rating 4 - Poor. 10 out of 159 reviews" "
Rating 2 - Terrible. 13 out of 159 reviews" "

8.0/10

Cleanliness

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

deborah

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
green space gardens
Stayed 3 nights in May 2024

8/10 Good

Gerry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Leslie, Sherwood Park

Travelled with family
Liked: Cleanliness, amenities
although this hotel was clean, it is dated and needs upgrades. The walls are very thin and you can year everything. All the staff were very friendly. Too bad the hot tub was out of service and the doors need to be soft close (it seems everyone was slamming their door). We would have been upset but the pricing was great.
Stayed 4 nights in May 2024

4/10 Poor

Elaine

Disliked: Cleanliness, property conditions & facilities
I booked the room through Expedia, I also called the hotel to be sure that my wife and friend's room was booked. When they got to the room the hotel staff said that there was no booking. They had to pay for the room! I am being charged for the two night stay on my AM EX card for Expedia. Somebody owes me owes me $187. and change.
Stayed 2 nights in Apr 2024

4/10 Poor

sanela

Disliked: Cleanliness
Stayed 4 nights in May 2024

4/10 Poor

Liliane

Liked: Cleanliness
They need to fix there hot tub and getting it running
Stayed 3 nights in May 2024

8/10 Good

shaik

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location
Stayed 1 night in May 2024

8/10 Good

Mike

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a older place, clean, friendly staff, you get what you pay for. Lot's off restaurants and shopping nearby.
Stayed 2 nights in May 2024

8/10 Good

Richard

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
pet friendly
Stayed 2 nights in May 2024

4/10 Poor

Kevin

Disliked: Cleanliness
No working TV in restaurant during Stanley Cup Playoffs.
Stayed 1 night in May 2024

10/10 Excellent

Namatullah

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Lorie

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We messaged the property twice before arriving and never received a reply. We asked for a pet friendly room as we were with our two dogs. The room had pet hair all over from the previous guests and the floors were dirty. The chairs in the outside area were so dirty you couldn't use them and there was quite a bit of garbage Inhad to pick up before I could let the dogs out.The location of the pet room was extremely noisy all night so none of us got much sleep. We will not be returning to this hotel again.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super fantastic check in. Front desk couldnt find my reservation which was made thru Expedia. Expedia had marked my reservation as cancelled. The mgr quickly fixed expedias mistake and put us in a fantastic room. Super fantastic service. Every employee 8s so nice.
Stayed 1 night in May 2024
Response from Divya Sutra Management on 17 May 2024
Dear Michael,Thank you for sharing your experience at Divya Sutra Hotel! We're glad to hear that your check-in was super fantastic, despite the initial hiccup with your reservation. Our team is dedicated to providing excellent service, and we're glad that our manager could swiftly resolve the issue and ensure you had a fantastic room.It's wonderful to know that our staff's friendliness and dedication to service stood out to you. We appreciate your kind words and hope to welcome you back for another superb stay soon!Warm regards,Divya Sutra Management

6/10 Okay

Cole

Business traveller
Liked: Cleanliness, property conditions & facilities
Good price
Stayed 1 night in May 2024
Response from Divya Sutra Management on 16 May 2024
Dear Cole,We're delighted to hear that you found our prices to be reasonable and in line with your expectations. Providing excellent value for our guests is important to us, and we're glad you feel that way. Thank you for choosing Divya Sutra Plaza and Conference Centre, and we hope to welcome you back for another great stay in the future!Sincerely,Divya Sutra Management

8/10 Good

Shelley

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, large room, Restaurant was amazing.
Stayed 1 night in May 2024

2/10 Terrible

Mahmoud

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Divya Sutra Plaza and Conference Centre was an absolute disaster. The smell on our floor was disgusting, like stepping into a sewer. Being assigned a room without elevator access felt like a slap in the face, especially since we were lugging heavy bags. Despite their promises of a mountain view, we were greeted with a view of nothing. The air conditioning sounded like a jet engine taking off, making it impossible to sleep. This place is a disgrace and a rip-off. Avoid at all costs unless you enjoy being scammed and tortured simultaneously.
Response from Divya Sutra Management on 16 May 2024
Dear Mahmoud,We appreciate you bringing your concerns to our attention regarding your recent stay at Divya Sutra Plaza and Conference Centre. We take all feedback seriously and strive to address any issues promptly and effectively.After reviewing our records, we found no previous reports regarding the specific issues you mentioned. Our team works diligently to maintain high standards of cleanliness, comfort, and guest satisfaction, and we regret that your experience fell short of our usual standards.We assure you that we are committed to ensuring a pleasant stay for all our guests. We encourage guests to reach out to our staff during their stay so that we can promptly address any concerns and make their experience as enjoyable as possible.Sincerely, Divya Sutra Management

8/10 Good

Brian

Business traveller
Central area close to the mall
Stayed 1 night in May 2024
Response from Divya Sutra Management on 13 May 2024
Dear Brian,It's fantastic to hear that you found our location in the central area close to the mall convenient during your stay at Divya Sutra Hotel. Providing our guests with easy access to nearby attractions and amenities is a priority for us, and we're thrilled that it enhanced your experience.Thank you for choosing Divya Sutra Hotel, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon!Warm regards,Divya Sutra Management

8/10 Good

Kapardhi

Liked: Cleanliness, amenities, property conditions & facilities
Shiva was so kind to upgrade my room for free coz I made an error while booking. Quiet and peaceful.
Stayed 2 nights in May 2024
Response from Divya Sutra Management on 13 May 2024
Dear Kaprdhi,Thank you for sharing your experience with us! We're delighted to hear that Shivam's kindness made your stay even better by upgrading your room. Providing a peaceful and quiet environment is important to us, and we're glad you enjoyed it. We appreciate your understanding regarding the booking error and are thrilled we could make it right for you. We hope to have the pleasure of welcoming you back soon for another relaxing stay!Sincerely,Divya Sutra Management

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Alex was awesome
Stayed 2 nights in May 2024
Response from Divya Sutra Management on 13 May 2024
Dear Alexander,Thank you for recognizing Alex's exceptional service! We're glad to hear that your experience was made even more enjoyable thanks to his efforts. We'll be sure to pass along your kind words to him. We look forward to your next visit, and we hope to continue exceeding your expectations!Sincerely,Divya Sutra Management

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Response from Divya Sutra Management on 13 May 2024
Dear Sandra,Thank you for awarding us with a 4-star rating! Your feedback is appreciated, and we're glad to know that you had a pleasant stay with us. We strive to provide excellent service and comfort to all our guests, and we're glad to see that reflected in your rating. We hope to have the opportunity to host you again in the future and continue exceeding your expectations. If there's anything specific you'd like to share or any way we can enhance your experience further, please don't hesitate to let us know. Your satisfaction is our top priority.Sincerely,Divya Sutra Management

10/10 Excellent

Rajeesh

Liked: Property conditions & facilities
Good location. Friendly staff
Stayed 1 night in May 2024
Response from Divya Sutra Management on 14 May 2024
Dear Rajeesh,Thank you for sharing your thoughts! We're happy you enjoyed our location and found our staff friendly. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to ensure you have a memorable stay!Sincerely,Divya Sutra Management

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from Divya Sutra Management on 13 May 2024
Dear Greg,Thank you for awarding us with a 4-star rating! Your feedback is appreciated, and we're glad to know that you had a pleasant stay with us. We strive to provide excellent service and comfort to all our guests, and we're glad to see that reflected in your rating. We hope to have the opportunity to host you again in the future and continue exceeding your expectations. If there's anything specific you'd like to share or any way we can enhance your experience further, please don't hesitate to let us know. Your satisfaction is our top priority.Sincerely,Divya Sutra Management

10/10 Excellent

Wilbert

Liked: Cleanliness, property conditions & facilities
The were all very friendly and professional. Alex was always smiling and very helpful. Thank you for the very nice stay.
Stayed 5 nights in May 2024
Response from Divya Sutra Management on 10 May 2024
Dear Wilbert,Thank you for your wonderful feedback. We are glad that you found our front desk staff Alex was always smiling and tends to be very helpful. We would love to welcome you back again soon!Sincerely,Divya Sutra Management

10/10 Excellent

stuart

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good staff
Stayed 1 night in May 2024
Response from Divya Sutra Management on 9 May 2024
Dear Stuart,Thank you for recognizing our staff! We take pride in providing exceptional service to our guests, and we're delighted to hear that you had a positive experience with our team members. Your kind words will be shared with our staff, as they strive to make each guest's stay memorable and enjoyable. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your support and look forward to welcoming you back to Divya Sutra Plaza and Conference Centre in the future!Sincerely,Divya Sutra Management

8/10 Good

Sheila Mae

Travelled with partner
Liked: Cleanliness, amenities
Great location! It’s in the middle of the city. The rooms are neat and tidy. The price is very appreciated for a 2-night stay. Looks like there are many things they are currently working on in the hotel which is great.
Stayed 2 nights in May 2024
Response from Divya Sutra Management on 9 May 2024
Dear Sheila,Thank you for your positive feedback! We're delighted to hear that you found Divya Sutra Plaza and Conference Centre's location convenient and enjoyed the cleanliness of our rooms. We strive to provide exceptional value for our guests, and we're thrilled that you found the price of your two-night stay to be very appreciated.We're constantly working to enhance our guests' experience, and it's fantastic to hear that you noticed our efforts. Your satisfaction is our priority, and we're grateful for your support. We look forward to welcoming you back for another enjoyable stay!Sincerely,Divya Sutra Management

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and beds are comfortable and prices excellent.
Stayed 4 nights in May 2024
Response from Divya Sutra Management on 8 May 2024
Dear Kathleen,We're glad to hear that you found our staff very helpful, our beds comfortable, and our prices excellent during your stay! Providing exceptional service, comfortable accommodations, and great value for our guests are our top priorities, and we're delighted that we could meet your expectations in these areas.Your feedback means a lot to us, and we're grateful for your kind words. We strive to ensure that every guest has a positive experience with us, and we're pleased to hear that we succeeded in making your stay enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future! Sincerely,Divya Sutra Management

10/10 Excellent

Alisan

Liked: Cleanliness, amenities, property conditions & facilities
Was a quick stay but everything was great
Stayed 1 night in May 2024

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities
Staff pleasant and easy to talk to.
Stayed 1 night in May 2024
Response from Divya Sutra Management on 8 May 2024
Dear Joan,We're delighted to hear that you found our staff pleasant and approachable during your stay! Providing friendly and attentive service is a cornerstone of our hospitality philosophy, and we're glad that our team made a positive impression on you.Your feedback is greatly appreciated, and we'll be sure to share your kind words with our staff members. Knowing that our guests feel comfortable interacting with our team is incredibly rewarding for us.Thank you for choosing, Divya Sutra!Sincerely,Divya Sutra Management

10/10 Excellent

Claude, Langley

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable, friendly service and good price.
Stayed 2 nights in May 2024
Response from front desk on 7 May 2024
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!” will hope to see you again thank you

10/10 Excellent

Ram

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay for best price
Stayed 1 night in May 2024
Response from front desk on 7 May 2024
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!” will hope to see you again thank you

10/10 Excellent

Claude, Langley

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean, affordable, friendly service.
Stayed 1 night in May 2024
Response from front desk on 7 May 2024
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!” will hope to see you again thank you

6/10 Okay

Manprit

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Divya Sutra Management on 7 May 2024
Dear Manprit,We appreciate your rating and would like to ensure that your experience meets your expectations. If there's anything specific we can improve upon or address, please feel free to reach out to our team. We're here to assist you.Sincerely,Divya Sutra Management

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness
Need some work on the house keeping but the room was clean.
Stayed 3 nights in May 2024
Response from front desk on 7 May 2024
Dear Dennis, we appreciate you taking the time to let us know about your experience! We are trying our best to insure the best experience for our guest and your review help us on getting close to do so we will try our best to improve our house keeping and we are hope to see you again soon.thank you

4/10 Poor

Zaheen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was too old and most of the amenities promised were present in the room but not in working condition.
Stayed 1 night in May 2024
Response from Divya Sutra Management on 8 May 2024
Dear Zaheen,Thank you for bringing this matter to our attention. We appreciate your feedback regarding the condition of the amenities in your room. Our aim is always to ensure that all facilities are in good working order for our guests' comfort and satisfaction.While we take your concerns seriously, it's important to note that we haven't received any previous reports regarding this issue. However, rest assured, we will investigate the matter thoroughly to address any maintenance issues promptly and ensure that all amenities are in optimal condition for our guests.Sincerely,Divya Sutra Management

8/10 Good

ERIN

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel, clean and good size room. It would have been nice if the hot tub was functional. I would return on my next visit.
Stayed 5 nights in Apr 2024
Response from Divya Sutra Management on 7 May 2024
Dear Erin,Thank you for the feedback. We strive to provide a seamless experience for our guests. We diligently work to address and resolve any maintenance issues promptly to minimize inconvenience to our guests. Your comfort and satisfaction are our top priorities, and we appreciate your understanding and patience in such situations. We're committed to ensuring that your stay with us is enjoyable and memorable, and we look forward to welcoming you back for a flawless experience in the future.Sincerely,Divya Sutra Management

8/10 Good

Sandeep

Stayed 1 night in May 2024
Response from Divya Sutra Management on 7 May 2024
Dear Sandeep,Thank you for your fantastic rating! We're glad to hear that you had a wonderful experience during your stay with us. If you have any further feedback or if there's anything we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely,Divya Sutra Management

4/10 Poor

Keith, Coquitlam

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Based on my experience, the night person is untrustworthy. The truth is not always his preferred method of communication.
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on 8 May 2024
Dear Keith,We appreciate your feedback regarding the night staff's communication. It's possible that there may have been miscommunication, and we take this concern seriously. Rest assured, we will address this internally to ensure clarity and professionalism in all guest interactions. If there's anything specific you'd like to discuss further or if we can assist you in any way, please don't hesitate to reach out. Sincerely,Divya Sutra Management

10/10 Excellent

brad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place! Staff are wonderful!
Stayed 1 night in Apr 2024
Response from front desk on 7 May 2024
“Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!” will hope to see you again thank you

8/10 Good

Kiara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved how friendly the staff were!
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 1 May 2024
Dear Kiara,Thank you for your wonderful review of Divya Sutra Plaza and Conference Centre, Vernon! We're happy to hear that our friendly staff made your stay memorable. It's always our goal to provide exceptional service, and we're delighted that you experienced just that. We look forward to welcoming you back on your next visit!Sincerely,Divya Sutra Management

8/10 Good

Ana

Liked: Cleanliness, property conditions & facilities
An older property but well maintained, clean and comfortable bed. Good price.
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 1 May 2024
Dear Ana,Thank you for sharing your experience at Divya Sutra Plaza and Conference Centre Vernon! We're delighted to hear that you found our property well-maintained, clean, and comfortable. Providing great value for our guests is important to us, and we're glad you found the price to be good. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Sincerely,Divya Sutra Management

8/10 Good

Brodie

Shopping close
Stayed 3 nights in Apr 2024
Response from Divya Sutra Management on 30 Apr 2024
Dear Brodie,We're glad to hear that you found Divya Sutra conveniently located close to shopping areas. We strive to provide our guests with easy access to nearby amenities and attractions to enhance their stay. If you need any recommendations or assistance with shopping during your visit, please don't hesitate to ask our friendly staff. We hope you have a wonderful time exploring the area, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Divya Sutra Management

8/10 Good

Cam

Liked: Cleanliness, property conditions & facilities
Everything was great and wouod definitely stay again
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on 30 Apr 2024
Dear Cam,Thank you for your positive feedback! We're happy to hear that you had a great experience during your stay with us and that you would choose to stay again in the future. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay! Sincerely,Divya Sutra Management

4/10 Poor

Dana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 30 Apr 2024
Dear Dana,Thank you for your feedback. We strive to provide exceptional service and accommodations for all our guests. If there are any specific areas where we can improve, we would greatly appreciate your insights. Your satisfaction is our top priority, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Divya Sutra Management

8/10 Good

MD Noor Gani

Travelled with family
Liked: Amenities
It was great experience. Only one issue we found elevator was smelling like pesticide
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear MD Noor,Thank you for your feedback! We take the cleanliness and safety of our hotel very seriously, and we regularly use disinfectants to maintain a hygienic environment for our guests. The smell you experienced in the elevator was likely from our disinfectant, which we use to ensure the highest standards of cleanliness throughout the property. We apologize for any inconvenience this may have caused and assure you that the odor is a temporary result of our thorough cleaning procedures. Your comfort is important to us, and we appreciate your understanding as we strive to maintain a clean and safe environment for all our guests. Sincerely,Divya Sutra Management

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good rates, polite staff
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Andrew,We're delighted to hear you found our rates competitive and our staff polite during your stay. Providing excellent service is a top priority for us, and we're glad to see it reflected in your experience. Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future!Sincerely,Divya Sutra Management

10/10 Excellent

brice

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Shivam was very helpful and did/does a stand up job and deserves a raise in pay!!!im very happy and will recommend this place to veryone that comes to vernon thank you
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 29 Apr 2024
Dear Brice,Thank you so much for your glowing review! We're happy to hear that Shivam's exceptional service made such a positive impression on you. We'll be sure to pass along your kind words and recognition. Your recommendation means the world to us. We look forward to welcoming you back!Sincerely,Divya Sutra Management

8/10 Good

delia

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
I had medical needs and it was awesome for it. I will probably use them again for my upcoming surgery.
Stayed 2 nights in Apr 2024
Response from Divya Sutra Management on 26 Apr 2024
Dear Delia,I'm so glad to hear that Divya Sutra was able to meet your medical needs during your stay! Providing a supportive environment for our guests is important to us, especially during challenging times like surgery preparations. We're honored that you're considering us again for your upcoming surgery, and we'll be here to ensure your comfort and well-being every step of the way. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Divya Sutra Management

8/10 Good

Khwaja

Liked: Cleanliness, amenities
Food service
Stayed 1 night in Apr 2024
Response from Divya Sutra Management on 25 Apr 2024
Dear Khwaja,It's wonderful to know that you enjoyed our food service! Providing delicious meals and excellent dining experiences is a priority for us. We hope to have the pleasure of serving you again soon!Sincerely,Divya Sutra Management