Search Family-Friendly Hotels in Veracruz

"My stayed at this hotel was beautiful the staff, First, when we arrived at the hotel, the room we were given smelled very musty and the pillows were a little stained. We called reception and they immediately changed our room. They even sent chocolates and prosecco to the room to apologize. I loved it — thanks to the management team for the attention and care."

"Excellent "

"Place had old matress. In hsll wsy. . Toilets Seatscrusty. Door didn't look. We left after first night. I wanted a refund forv2nd night"

"Excellent customer service, they go out of their way to make you feel welcome and important."

"The hotel was quite clean and the staff were very helpful. The only issue I had was that the of the staff didn’t speak English. The breakfast menu was excellent."

"attentive and well located"

"Rooms were clean, breakfast freshly made every morning and staff was very friendly. Check in and check out was smooth. "

"The bathroom was horrible! The shower had mold all over and to top it of when you would close the shower door it would open by it self pour all the water out. The a/c on the room was not cooling when we got in either had to have maintenance come check it. We have video that we showed the hotel manager so they could rectify all that is wrong in the room that was given to us. At the end they said thank you for our stay there and the hope to see us again. Never again will we stay at any of there hotels!"

"This is a very nice resort to stay on. It’s clean the rooms are specious and clean the grounds are kept very nice. Pools are very nice. This hotel is a lil far out from the downtown area where everything is happening, some people are cool with that some may not like the 20 min ride back to the hotel. The staff was just ok, some were not as friendly as you would like but front desk guy kinda tall guy was very cool so was the valet guys in the afternoon. Out door and indoor Bar staff needs a lil attention to detail I think. Over all a good stay. "