Breakfast, lunch, dinner served; international cuisine
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Reviews of Hotel Shivoy Grand

3 out of 5
Hotel Shivoy Grand
B9/47, SONARPURA, SHIVALA ROAD, Varanasi, U.P

Reviews

6.0
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

9.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Jaish

Disliked: Cleanliness, staff & service, property conditions & facilities
Dusty room and bathroom was clogged with water. No action on complaints. Poor quality food. Only room pictures are beautiful.
Stayed 1 night in Jun 2023
Response from Hotel Shivoy Grand on 7 Aug 2023
Dear Mr. Jaish,Greetings from Hotel Shivoy Grand, Varanasi.At the very outset, we would like to thank you for sharing us the opportunity to serve you with our hospitality.We regret as we were not able to make your stay memorable and we have started taking adequate steps to remove any such future discomfort to all our valued guest.Kindly do not consider this our usual hospitality and please grant us one opportunity to serve you with the hospitality of Hotel Shivoy Grand. Looking forward to welcome you once again at Hotel Shivoy Grand.Thanking youHotel Shivoy Grand

8/10 Good

Balakris, Louisville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value for the money. Very close to Shivala Ghat and within 10 minutes from Dashaswamedh Ghat and market/shopping. Hotel staff were extremely helpful, especially Sudhakar and desk managers. Restaurant food options are limited but made fresh and delicious. Superb room service. We had two rooms and stayed for a week.
Stayed 6 nights in Feb 2022
Response from Hotel Shivoy Grand on 10 May 2022
Dear Guest, Greetings from Hotel Shivoy Grand, Varanasi. We thank you for providing us the opportunity to serve you with the hospitality of Hotel Shivoy Grand, Varanasi. We have shared your valuable positive feedback with the team and we strive to delivering the same consistent standard of service to all our guest. Looking forward to welcome you once again. Thanking you Hotel Shivoy Grand

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its so nice and safe place to stay. Restaurant food is amazing except the breakfast free buffet..cazz always find cold and expired food. Receptionist are soooo kind and helpful . House keeping is great and fast..overall its one of the best hotel in varanasi.
Stayed 6 nights in May 2019
Response from vishal on 16 May 2019
Thanks for your feedback

4/10 Poor

sasaki

Travelled with family
Disliked: Cleanliness
お湯を沸かすポットも壊れている。置いてある紅茶のティーパックも剥き出しのままで、周りのトレーはホコリをかぶっている。 ベッドの下の床に、携帯の充電コードを落としていたら、ホコリで真っ黒になった。椅子はシミだらけ。全体的に不衛生。 ただし、スタッフのサービスは良い。 ルームサービスでラッシーを頼んだのに、全然来なくて、あるスタッフに聞いたら、ラッシーはやってない、俺にお金をくれたら買いに行ってやると。その3分後にラッシーが届いた。荷物を他のグループのと間違えた勝手にバスに詰め込んでいたり、スタッフレベルは低い。
Stayed 1 night in Mar 2023
Response from Hotel Shivoy Grand on 2 Apr 2023
Dear Mr. Sasaki,Greetings from Hotel Shivoy Grand, Varanasi.At the very outset, we would like to thank you for sharing us the opportunity to serve you with our hospitality.We apologize for the inconvenience caused to you during your stay with us. However we would request you to provide us with one more opportunity to serve you with our hospitality.Looking forward to welcome you once again at Hotel Shivoy Grand. Thanking youHotel Shivoy Grand