Executive Room | Premium bedding, soundproofing, free WiFi, bed sheets
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Reviews of Hotel Ganges Grand

3 out of 5
Hotel Ganges Grand
D 37/47 GODOWLIA CROSSING, Varanasi, UP

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 25 reviews" "
Rating 8 - Good. 9 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 4 out of 25 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Vivek K

Travelled with family, Travelled with group
Liked: Staff & service
Location
Stayed 2 nights in May 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of this place. If you walk out the front door and turn left, you instantly enter a traditional Indian bazaar. If you keep going you run into the Ganges river and the Ghats. Turn left at the river and you quickly hit the burning Ghats. The staff was also friendly and helped me with anything I needed. I would definitely stay here again.

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location- close to shopping, close to Kashi Vishvanath temple, close to Dashashwmedh ghat for Ganga Aarti. Very clean and well maintained. Very good restaurant and breakfast / lunch / dinner options.
Stayed 3 nights in Jan 2024

2/10 Terrible

ROHIT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Drunk staff was trying to break into the room in the middle of the night. My family felt extremely unsafe. Would not recommend to anyone traveling with family.

2/10 Terrible

Ramesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Pooja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good for a quick trip. Very close to nearby Varanasi attractions. The staff were very accommodating. There are no windows in the rooms which can make you feels isolated. But overall decent experience.
Stayed 1 night in May 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located to near by important places.
Stayed 1 night in Sep 2022

4/10 Poor

Dinesh

Stayed 1 night in May 2022

8/10 Good

Seshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient to the temple and the ghats, just 8 tom10 minutes walk. Lots of restaurants options nearby. Too crowded roads near this hotel but it’s expected as it’s the main way to temple and ghats. If your main purpose of the trip is to visit temple and ghats, this is the best hotel for stay. Hotel beds and sheets need improvements. Staff is friendly. Stay safe while walking into the crowds, don’t carry any valuables with you.
Stayed 2 nights in Apr 2022

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Location
Good hotel and amazing location. Great place to stay
Stayed 2 nights in Apr 2022

6/10 Okay

Umakant, Broadlands

Travelled with family
Liked: Staff & service
It’s ok , there restaurant is nice !’
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had no windows and I did not like that . The staff were very helpful and the location was very good .
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: The hotel is nice and clean, with decent dining option. The staff is prompt and courteous. The hotel is kept very clean. Negatives: 1. Cars cannot come into the hotel after 11 am or so. If you have luggage, travel with kids and senior citizens, you will have to walk a fair amount of distance before you get to the hotel. The walk is challenging, because it is extremely crowded and busy with heavy traffic, and really filthy. That general area around the hotel is quite filthy. Thus the walk can be quite dangerous. 2. If you get a room close to the kitchen, it is noisy as hell till late night, and starts again early morning. Good luck getting good sleep.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Food is not that great. We had a party but it was not that great . Overall very okay.
Stayed 1 night in Nov 2019
Response from Dev on 1 Jan 2020
Dear Guest, Thank you for your review. We apologize to even slightest dissatisfaction caused to you. We agree to have been better. In the inaugural months of the property, We take this as a learning and assure you to be better than before to make you more comfortable, happy and satisfied. We request you to please allow us a service chance again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is kindly, friendly and hospitality. I do come back and stay at this hotel again when I go to Nepal next time! Thank you very much:))))
Stayed 1 night in Oct 2019

2/10 Terrible

Kamal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
I am retired army officer and stayed in room no. 304 of Ganges Grand Hotel. I am highly impressed by the cleanliness, hospitable ,well mannered, trained & well groomed staff . Persons at reception are highly professional ,well behaved and courteous. Crew members at Restaurant Dawat are wonderful & serve with smile. Restraunt is clean, food served is tasty and delicious. House Keeping staff is efficient and highly impressed by the prompt service. Value for money. I wish all the best to all the staff of team Ganges Grand.
Stayed 2 nights in Aug 2019

10/10 Excellent

Unexpected, New Jersey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near to the important places. The staff are so courteous and pleasing. The person named Raunak was so helpful and informative. The guide (Manohar) that was attached to us was so patient in explaining everything and guiding us perfectly what to do when to do w.r.t temple Darshanam etc.
Stayed 2 nights in Jul 2019
Response from Anand on 9 Aug 2019
Dear Guest, Thank you for your valuable and supportive feedback. It encourages us to push ourselves further and be better than before. We believe that the our competition is with ourselves first. Your positive response will make our services better. We look forward to serve you again.

8/10 Good

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Anand on 24 Apr 2019
Dear Guest, Thank you for your valuable and supportive feedback. It encourages us to push ourselves further and be better than before. We believe that the our competition is with ourselves first. Your positive response will make our services better. We look forward to serve you again.

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2018
Response from Anand on 3 May 2019
Dear Guest, We are sorry to hear you disappointed. We take this as learning and will strive to be better in verticals as said by you. We assure you to be more prompt and attentive with even a slightest mistakes/disorders We request you to please allow us to serve you with new energy and positive approach to make you

8/10 Good

Smita, PUNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. The food is at slightly higher cost. However, one of the best place to stay during pilgrimage.
Stayed 3 nights in Nov 2018
Response from Anand Srivastava on 17 Dec 2018
Dear Guest, Thank you for your valuable and supportive feedback. It encourages us to push ourselves further and be better than before. We believe that the our competition is with ourselves first. Your positive response will make our services better. We look forward to serve you again.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Anand Srivastava on 17 Dec 2018
Dear Guest, Thank you for your valuable and supportive feedback. It encourages us to push ourselves further and be better than before. We believe that the our competition is with ourselves first. Your positive response will make our services better. We look forward to serve you again.

8/10 Good

Tod, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price this was an amazing room. Varanasi is a challenging place and when I walked in the room I was extremely surprised by the comfort and cleanliness. The restaurant is fabulous and the staff quite friendly. I was sick after eating something in Delhi and the made it a point to check on how I was doing. Lastly it is extremely close to the Ganges and the Ghats requiring only a 10 min slow stroll to get there.
Stayed 3 nights in Nov 2018
Response from Dev on 14 Nov 2018
Dear Guest, Thank You for your valuable feedback. Believe us, your satisfied remarks made our day. It encourages us to be more attentive and hard working towards achieving customer satisfaction. We request you to allow us to serve you again. We will try to be better than before to make you even more happy.

8/10 Good

JUNGHEE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 3 nights in Jan 2024