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Reviews of DoubleTree by Hilton Varanasi

4 out of 5
DoubleTree by Hilton Varanasi
SA 2/320 Chhota Lalpur, Pandeypur, Varanasi, Uttar Pradesh

Reviews

7.6

Good

Rating 10 - Excellent. 9 out of 26 reviews" "
Rating 8 - Good. 10 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

kushal

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome ambience and friendly staff, would like to stay again in the near future.
Stayed 1 night in Mar 2024

10/10 Excellent

JOSIAS, Rahway

Stayed 1 night in Apr 2024

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Double Tree was a nice relaxing spot to end our holiday. The compound was secure, refreshing. Staff were attentive. Bar and Restaurant was impressive. Pool was a nice change and SPA service excellent. Only one negative and that was that all the staff continued to ask for reviews on website. Was a little over the top.
Stayed 1 night in Apr 2024
Response from Atul Tiwari on 26 Apr 2024
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

2/10 Terrible

Raju

Travelled with family
Receptionist Notting good behaviour
Stayed 3 nights in Mar 2024
Response from Atul Tiwari on 23 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, friendly and helpful staff. The bar is deserted, I was the only person in there for the two nights I stayed. I’m not surprised, the management need to look at the demographic of their guests. It was uninviting in my opinion because there was a TV turned up to almost full volume playing music videos that anyone over the age of 25 would say was rubbish, come on guys, most people walked in, heard the music and walked right back out again.
Stayed 2 nights in Mar 2024
Response from Atul Tiwari on 26 Apr 2024
Dear Guest, Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

10/10 Excellent

SUMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for family
Stayed 3 nights in Mar 2024
Response from Atul Tiwari on 26 Apr 2024
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

10/10 Excellent

Amrik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is not walkable, unkempt.There was a mosquito in the room at night, sleep was disturbed. Mosquitoes in the lobby. It seems like a common problem in UP...
Stayed 1 night in Mar 2024
Response from Atul Tiwari on 26 Apr 2024
Dear Guest, thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured; we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future. Best Regards, Atul Tiwari Front Office Manager DoubleTree by Hilton Varanasi

8/10 Good

Udayakumar

Liked: Cleanliness, staff & service, property conditions & facilities
Water was not enough hot in shower at 4 AM
Stayed 1 night in Feb 2024

8/10 Good

ASHOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have made reservation for two nights, but due to bed weather in Pokhara/ Nepal flight was canceled for two days. I am not able to reach Hotel. But charge my credit card. I hope you will understand my situation and refund me back in my credit card. Waiting for response. Thanks Ashok Raval
Stayed 2 nights in Jan 2024
Response from Atul Tiwari on 1 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured. we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

4/10 Poor

Labdhi

Water leaking No hot water Very slow water in sinks Fixtures are off….. obstructing the water flow n making a mess!!!!
Stayed 1 night in Jan 2024
Response from Atul Tiwari on 1 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

2/10 Terrible

Manoj.

Stayed 1 night in Dec 2023
Response from Atul Tiwari on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

6/10 Okay

Apeksha

Travelled with family
Stayed 2 nights in Dec 2023
Response from Atul Tiwari on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

8/10 Good

William and Pae, Jonesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were clean good breakfast.
Stayed 2 nights in Dec 2023
Response from Atul Tiwari on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

4/10 Poor

Manoj

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very far from the temple. Limited dining and transport. The hotel staff take advantage of this. For 2 kms they asked INR 800. I don’t understand how they end up in charging INR 400/ KM. Always be ready that anyone can knock your door/ ring the door bell (without asking) anywhere between 12 mid night to 2 am and start asking for water etc. which is a height of unprofessionalism and is worse when you are staying in Hilton name with very high price. This made be bit nervous in terms of security also.
Stayed 1 night in Dec 2023
Response from Atul Tiwari on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

8/10 Good

Ravi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Well built, clean, hotel, restaurant is great. Staff courteous. Wish the property was built at a better place. When elevators reach basement and ground floor horrible foul smell arises - as if the area is open to underground drainage. THEY HAVE TO IMMEDIATELY ADDRESS THIS ISSUE.
Stayed 2 nights in Dec 2023
Response from Atul Tiwari on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for the service shortcomings and Rest assured, we will address the issues you raised to enhance the overall guest experience. We value your input and hope to have the opportunity to better serve you in the future.Best regards,Atul TiwariFront Office Manager DoubleTree by Hilton Varanasi

10/10 Excellent

ANISH

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall i had a good experience. Staff at the hotel entrance (uniform staff - security) needs to be trained as I found them over phone upon my arrival also early morning. Upon my arrival, security staff did not have attention to his work and was no help to me.
Stayed 1 night in Nov 2023
Response from Ankit Singh on 30 Nov 2023
"Thank you for choosing DTBHV for your stay. We will surely look into this concern with our security staff and we appreciate your feedback, hope your visit was a wonderful experience with us."

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely retreat from hustle and bustle
Such pleasant staff and a lovely tranquility about the hotel in the heart of a frantic city. It was lovely to arrive to a great welcome at the hotel with a welcome drink and cookie. The hotel is only a couple of months old and room was fabulous with massive TV, bath, view over the pool, comfortable bed. Good buffet breakfast on both days we stayed and room service for dinner was good. Staff so polite all the time. It is close to Sarnath, and a 30 minute cheap taxi to the Ganga. The polite staff and the peaceful aura about the place made a lovely retreat from the hustle and bustle outside.
Stayed 2 nights in Nov 2023
Response from Ankit Singh on 28 Nov 2023
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great with people at reception were extremely friendly. They went out of the way to make me feel welcomed. Great experience,
Stayed 1 night in Nov 2023
Response from Ankit Singh on 28 Nov 2023
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

10/10 Excellent

Pinaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good family friendly place to say. Clean and brand new
Stayed 2 nights in Nov 2023
Response from Ankit Singh on 28 Nov 2023
"Thank you for choosing DTBHV for your stay. We appreciate your valuable feedback and hope your visit was a wonderful experience with us."

4/10 Poor

Someshwar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Ankit Singh on 28 Nov 2023
I must apologize for the circumstances which prompted you to contact us today. I can certainly understand how this issue would cause frustration to you regarding services that leave a lasting impression on your stay. Please be assured that we strive to maintain the highest quality of customer service. I apologize if your experience has not been an example of this and I would like to assure you that it was the exception and we are improving our services.

10/10 Excellent

Riya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ankit Singh on 24 Oct 2023
Thank you so much for your valuable feedback, Ma'am.Warm Regards,Ankit SinghRevenue Manager

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024