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Reviews of Portkells B&B

3.5 out of 5
Portkells B&B
8653 192 St, Surrey, BC

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 4 out of 13 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ronald on 14 Oct 2021
Hello Annoymous guest, I am not sure what is the issue and I don’t see name and comment. Please provide your reason for your rating. Thanks,

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bed is extremely uncomfortable
Stayed 1 night in Aug 2021
Response from Ronald on 14 Oct 2021
Thank you for your review, we agree that we don’t have super soft mattress. Most of our mattress are medium firm and good for anyone with back issues and some of you may not like this. Safety is our concern and good percentage of our guests are happy. Thank you for your comments Sara!

10/10 Excellent

Kennedy

Stayed 1 night in Aug 2021
Response from Ronald on 14 Oct 2021
Thank you for your review Kennedy.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

RICHARD

Liked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Ronald on 9 Aug 2019
Thank you for your positive review, very much appreciated and looking forward to see you back in the future!

10/10 Excellent

Ivan, Dallas, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent customer service! Will definitely return on my next visit!
Stayed 2 nights in Jul 2019
Response from Ronald on 9 Aug 2019
Thank you very much for your review Ivan, very much appreciated and looking forward to see you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a new and nice place, good atmosphere. Everything good except for the noise making from all doors a little bit loud whenever other open or close it.
Stayed 2 nights in Jul 2019

10/10 Excellent

Natalie Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Beautiful property, out in the country, yet close to shopping & restaurants. Rooms are spacious. The owner provides a nice continental breakfast every morning. Price is very reasonable compared to other options in the area. Short drive to Langley, Cloverdale, and White Rock. Vancouver is a little farther, but close enough for a day trip. I’ll definitely consider staying again my next visit to the area.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not secure place , no service available, no satisfaction of customer is important in this place if the hotel management make a mistake to do their responsibility they do not accept their fault and looking for lame excuse. No room service, Noisy place because of type of property and rooms. No available service in second room, you should share toilet and bath with other three rooms. Not enough towel and no cleaning.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and a place to rest and relax.. nice place and location.. though not so good when its already dark..
Stayed 4 nights in Feb 2019