Lobby sitting area

Reviews of Executive Hotel Vancouver Airport

3.5 out of 5
Executive Hotel Vancouver Airport
7311 Westminster Hwy, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 1071 out of 2456 reviews" "
Rating 8 - Good. 699 out of 2456 reviews" "
Rating 6 - Okay. 348 out of 2456 reviews" "
Rating 4 - Poor. 182 out of 2456 reviews" "
Rating 2 - Terrible. 156 out of 2456 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We just stayed here one night before boarding a flight from YVR but it was super close to Richmond Center and the sky train which made it super easy to get too and conveniently located for eating and shopping. We took the free shuttle in the morning which was great. They also gave us a free upgrade to a three bedroom suite which was amazing!
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Easy walk to sky train. Nice restaurant on site!
Stayed 1 night in May 2024

10/10 Excellent

ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly room was clean
Stayed 1 night in May 2024

10/10 Excellent

Yingshan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Lovey hotel. Best smelling lobby I have ever been in.
Stayed 1 night in May 2024

8/10 Good

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dated but very clean. The staff were very pleasant and helpful. We had a 3 bedroom suite and it was roomy. Would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Blossom

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to the airport. Easy to find, there are restaurants nearby. Quiet. Staffs are polite and rooms are clean.
Stayed 1 night in May 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping, nice room, friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel
Stayed 1 night in May 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!!!! I was upgraded unprompted, front staff was friendly and efficient. Was the highlight of my stays during a long trip.
Stayed 1 night in May 2024
Response from Anna S on 16 May 2024
Hello Ben, we're delighted to hear about your fantastic experience with us! We're glad you appreciated the room upgrade and found our front desk team welcoming and efficient. It's truly humbling to have made such a positive impact during your extended journey and we look forward to seeing you again! Kind regards, Anna S

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna S on 16 May 2024
Thank you Edward for staying with us!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
This property is convenient for getting to the airport. Room is clean and spacious. Very friendly staff and the restaurant food and service is great.
Stayed 1 night in May 2024
Response from Anna S on 15 May 2024
Hello Carol, thank you for these kind words! We are truly happy to hear that you've had a superb stay. We can't wait to welcome you back! Kind regards, Anna S

8/10 Good

John, Keswick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, nice room
Stayed 3 nights in May 2024
Response from Anna S on 15 May 2024
Thank you John for staying with us and sharing your positive experience! We hope to see you again soon.

8/10 Good

Murray

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Anna S on 15 May 2024
Thank you Murray for staying with us!

2/10 Terrible

helen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
they insisted we had canceled our reservation then didn’t have the room type we had reserved and kept arguing we had canceled when we didn’t
Stayed 1 night in May 2024
Response from Anna S on 12 May 2024
Hello Helen, we deeply apologize for the inconvenience with your reservation. Please rest assured, we're currently investigating the issue and will promptly address any confusion. Your satisfaction matters, and we hope to provide you with a more seamless experience in the future. Kind regards, Anna S

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was super easy and fast. Staff was very nice. I would stay here again
Stayed 1 night in May 2024
Response from Anna S on 15 May 2024
Thank you Barry, your feedback means a lot to us! We look forward to seeing you again soon!

6/10 Okay

Brian

Liked: Cleanliness
Old property! No shampoo available in shower. Shower had to run for 5 minutes before you got warm water!
Stayed 1 night in May 2024
Response from Anna S on 12 May 2024
Thank you Brian for your feedback. We apologize for any inconvenience caused. Please rest assured, we're addressing the water temperature and shampoo availability issues promptly. Your input is valuable, and we hope to welcome you back for an improved experience. Kind regards, Anna S

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in May 2024
Response from Anna S on 12 May 2024
Thank you Kristine, it was our pleasure hosting you and we look forward to seeing you again!

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay agin.
Stayed 1 night in Apr 2024
Response from Anna S on 12 May 2024
Thank you Justin, we look forward to your return visit!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were enjoy the time stay there. We got really good sleep, and we enjoy it close to the shopping area.
Stayed 1 night in May 2024
Response from Anna S on 9 May 2024
Hello Richard, we're delighted to hear that you had an enjoyable stay with us! It's great to know that you had a comfortable night's sleep and appreciated our proximity to the shopping area. Thank you for sharing your positive experience, and we hope to welcome you back soon! Kind regards, Anna S

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hosp
Stayed 1 night in May 2024
Response from Anna S on 9 May 2024
Thank you, Carla, for choosing to stay with us! We're thrilled that our convenient location added value to your visit. We hope to see you again! Kind regards, Anna S

10/10 Excellent

Carolyne

Liked: Cleanliness, staff & service
It was a great place to stay.
Stayed 1 night in Apr 2024
Response from Anna S on 9 May 2024
Thank you Carolyne for choosing us on this trip! We're happy to hear you enjoyed your visit. See you back again soon! Kind regards, Anna S

10/10 Excellent

Jon

.
Stayed 1 night in Apr 2024
Response from Anna S on 9 May 2024
Thank you Jon for staying with us!

8/10 Good

Nanxin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool area is pretty small.
Stayed 3 nights in Apr 2024
Response from Anna S on 9 May 2024
Thank you Nanxin for staying with us!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna S on 9 May 2024
Thank you Jordan for staying with us!

10/10 Excellent

Seerat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Seerat for staying with us!

10/10 Excellent

Anh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Anh for staying with us!

2/10 Terrible

Mark

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Anna S on 6 May 2024
Hi Mark, we are sorry to hear of your disappointment on this stay last month. We welcome any further feedback you may have on the particular areas you feel improvements were needed. Kind regards, Anna S

8/10 Good

Autumn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle didn't start early enough which was a reason I chose the hotel in the first place. I would have picked something else if I'd known the shuttle didn't start until 6 am
Stayed 1 night in Apr 2024
Response from Anna S on 6 May 2024
Hello Autumn, our sincere apologies that our shuttle hours were not in line with your requirement this time. We hope that you had a pleasant stay nonetheless and we look forward to seeing you again. Kind regards, Anna S

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas condiciones y expelente servicio, estaba yo por coneccion de vuelos
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Felipe for choosing us as part of your travel plans. We're happy you enjoyed your stay and we look forward to seeing you again! Kind regards, Anna S

4/10 Poor

Nikhil

Travelled with partner
Room is so dirty smell in all area elevator
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Nikhil for sharing your review with us. We're very sorry to hear about your concerns and would have appreciated the opportunity to address them during your stay. Rest assured, our team will thoroughly investigate these matters for improvement. Kind regards, Anna S

10/10 Excellent

tian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna S on 6 May 2024
Thank you Tian for staying with us!

10/10 Excellent

Jeanette

Stayed 1 night in Mar 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna S on 2 May 2024
Thank you Craig for staying with us!

8/10 Good

Rosalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driver who picked me up from airport. He was very knowledgeable & shared so much of his experiences, he loved Philippines food & he served in military when President Kennedy was shot.( I forgot his name, but he was so helpful) there was an issue with the heating unit in my room & he was the one who came & showed me how it worked 💪, great older gentlemen
Stayed 1 night in Apr 2024
Response from Anna S on 1 May 2024
Thank you Rosalyn for your kind review! We're thrilled you enjoyed your stay with us. We appreciate your feedback about Ali, our shuttle driver, and are glad to hear you were provided excellent service. We apologize for the issue on the heating unit but are glad it was resolved promptly. We hope to welcome you back for another great stay in the future! Kind regards, Anna S

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a quick stay close to the ferry, it was quiet, clean and quick.
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr 2024
Hi Christopher, thank you for your review! We're glad we could provide you with a convenient and efficient stay for this trip. We hope to see you again! Kind regards, Anna S

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
It’s perfect
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr 2024
Thank you Tao for staying with us!

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Anna S on 30 Apr 2024
Thank you Ken for staying with us!

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick overnight that was comfy after a long day of flying. The reception was very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Hello Lisa, we sincerely appreciate you sharing your experience with us! We're thrilled to learn that your overnight stay was comfortable after a tiring day of travel. Hearing that our Front Desk team provided friendly and accommodating service brings us great joy. Your kind words mean a lot to us, and we look forward to the opportunity to welcome you back for another enjoyable stay! Kind regards, Anna S

10/10 Excellent

mini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna S on 28 Apr 2024
Thank you Mini for staying with us!

10/10 Excellent

Jin

Stayed 1 night in Apr 2024
Response from Anna S on 16 May 2024
Thank you Jin for staying with us!

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Anna S on 16 May 2024
Thank you James for staying with us!

4/10 Poor

barbara, Mississauga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old dated hotel long ride to the airport. Big room from the 1980s with a tiny old bathroom
Stayed 1 night in Feb 2024
Response from Anna S on 26 Apr 2024
Thank you Barbara for sharing your experience with us. We apologize if our accommodations did not meet your expectations. Your comments will be taken into consideration as we continually strive to improve our services and facilities. Kind regards, Anna S

8/10 Good

Bonita

Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Thank you Bonita for staying with us!

10/10 Excellent

Mawelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I dont like that they put us to connecting room
Stayed 1 night in Jan 2024
Response from Anna S on 26 Apr 2024
Thank you Mawelyn for sharing your feedback with us. We apologize for any inconvenience caused with your assignment to a connecting room. Your preference has been relayed to our Front Desk team. Kind regards, Anna S

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Thank you Chen for staying with us!

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Stayed 1 night in Apr 2024
Response from Anna S on 26 Apr 2024
Hello Tracey, we are pleased to hear that you enjoyed your stay, we hope to see you again soon! Kind regards, Anna S

10/10 Excellent

Kim R

Stayed 1 night in Apr 2024
Response from Anna S on 15 May 2024
Thank you Kim for staying with us!

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Apr 2024
Response from Anna S on 23 Apr 2024
Hello Francois, we're grateful for this feedback. We hope to see you again soon! Kind regards, Anna S