2/10 Terrible
William
17 Sept 2023
Liked: Cleanliness, room comfort
Don't stay here!!!
WE have been fortunate enough to have stayed at over 100 properties using Hotels.com over the last ten years. This is the first negative review we have submitted.
The manager Cliff is unbelievably rude and incapable of holding a civil conversation!
My wife accidentally broke a mirror in the bathroom mistakenly thinking it was a shaving cabinet with storage behind. I attempted to contact Cliff and on the fifth call he finally picked up and proceeded to advise that if the mirror wasn't paid for in full by 2pm the next day we would be evicted with no refund. He stated that he had received approval from Hotels.com for this course of action which was blatantly untrue.
After stating that my wife must have been insane (yes insane) for assuming that a bathroom with no other storage could possibly have a shaving cabinet, he proceeded to rant and rave. It got to the point that I placed my phone on loud speaker so that the friends we were with could hear the tirade, at the end of which he hung up. They were dumb founded.
A quick search on the manufacturers website showed that the mirror, which was connected to mains electricity, had been installed incorrectly. I'm sure that the new mirror which we did end up paying for has been installed to manufacturers specifications.
There are hundreds of options for accommodation in the nearby area.
There are also many fantastic management operations in the area that any owner should consider instead of this buffoon!
William
Stayed 6 nights in Aug 2023