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"Clean room and great room service"

"I can honestly say that I last night had the worst experience with any hotel staff across the hundreds of hotels I’ve stayed at. I simple request early in the evening for a few more pillows to our room completely blew up after the staff ignored us until around midnight. After three attempts I went to the “reception” and Hamid was gaslighting and lying to me saying that it was against hotel policy to issue more then one (1) pillow per guest. And there were no more pillows in the hotel. And what would I or my wife even need more pillows for. I became justifiably irritated and called him out on his obvious untruths, which he then denied effectively claiming that I lied. It was so undignified and unnecessary. Any other hotel would have just have given us the pillows so we could sleep comfortably. The unhelpful reception staff and Hamid in particular have fully deserved this review. And after the exchange we got our pillows delivered to our room within 15’ showing that he was lying about everything to begin with."

"I was shocked to be charged 10 euros per day for internet in the room. There was no mention of this on Expedia. I was not told of this charge until check-out, so there was no option. One concierge was nice and helpful, another we dealt with was not. Her response to our question on how to get to a train station was just take a taxi. Not helpful."

"Great location. Excellent price when booked far enough in advance. Staff extremely friendly and knowledgeable and helpful"

"I booked two rooms during the tulip season, but the weather was not favorable. Therefore, we expected heating in the rooms, and there was none in either of them. Everyone complained about the same issue. Additionally, the breakfast is not the same as in 2020; it is significantly inferior."