In-room safe, iron/ironing board, free WiFi
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Reviews of Rest Inn

2.5 out of 5
Rest Inn
238 North Genesse Street, Utica, NY

Reviews

6.0
Rating 10 - Excellent. 11 out of 95 reviews" "
Rating 8 - Good. 27 out of 95 reviews" "
Rating 6 - Okay. 26 out of 95 reviews" "
Rating 4 - Poor. 10 out of 95 reviews" "
Rating 2 - Terrible. 21 out of 95 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Jun 2022

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Low price for a reason.
First the room booked threw Hotels.com they would not honor, made us book another room. The room had a horrid smell so potent it made us gag, turning on the AC and shutting off the heat helped some. Bed was not very comfortable either. only up side is it was close to where we were headed and cheap. guess you get what you pay for.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service
There is nothing unique about this old style motel. There was an iron to iron clothes but no hair dryer. Everything was clean and the bed was comfortable. The person who signed me in was courteous and helpful.
Stayed 1 night in Oct 2021

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, not worth a dime to stay there.
This place is the epidemy of a dump. The room was filthy dirty and disgusting. There were blood stains on the doors, walls, and floor. There were burn holes and stains on the bedding. People were hollering and screaming all night. I tried to find another place to stay, but everything was booked. I tried to sleep in my car, but that was not safe, many strange people lurking around. Then to top it all off, I used my credit card to hold the room, and my son paid in cash when he checked in. Somehow, my card was hacked there and now I have charges in other places that I did not make.
Stayed 1 night in Sep 2021

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Adequate place to stay for the night. Staff at front office were patient and helpful. Rooms show wear but are clean. Had problems with TV remote, no volume or mute control and could not turn TV all the way off. Screen continued to glow when turned off. Manual on/off button on side turned it all the way off.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest Inn Review
Very clean hotel. Highly recommend it
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Needs to be remodeled
Stayed 1 night in Aug 2021

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Jaime

Stayed 2 nights in Jul 2021

6/10 Okay

Ada

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

6/10 Okay

April, NY

Nice quiet place but tub and bathroom could of been clean .
Stayed 2 nights in Jul 2020

4/10 Poor

Restinn, 238 Genesse st Utica ny 13502

Liked: Cleanliness
he is Nervous and not good at dealing with the customer.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019

6/10 Okay

Byron

Liked: Cleanliness, staff & service
Review of our stay.
The room was clean. We had to plug in some wires in order for the TV to work ( something the cleaning staff should check).the heat was on and we couldn't get it to lower so we ended up turning on the AC and opening a window. The breakfast was lame a Tupperware container with bagels and Danish.a loaf of bread and a coffee maker with 2 small pots for coffee.(we ended up at Denny's). Overall, not terrible, not great , just ok. And we could only get 1 key for 4 people
Stayed 1 night in Oct 2019

10/10 Excellent

Winston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were so kind and nice to me. Made me feel at home. Everything I will say at utica, this place will always be a choice.
Stayed 2 nights in Oct 2019

2/10 Terrible

Jeff, Gouverneur ny

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were 100 degrees. Dirty towels in our room whrn we checked in. Credit card terminal not working. Had to go get cash at atm to check in. Inadequate parking.
Stayed 1 night in Oct 2019

6/10 Okay

Selina

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

2/10 Terrible

Neil

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Owner doesn't allow visitors or walking past 11pm.
The room was surprisingly clean for the atmosphere. However, the lady who worked the counter who I'm guessing was also the owner was the problem. I didnt have a charger box for my phone so we had to sit in the car to charge. The lady first stopped me to tell me that it's past 11pm and I'm not allowed to go outside. Then since my friend got out of work at 11 she wasn't allowed to visit me. I said she's not staying, didn't matter. Said she has a full hotel and I'm not allowed to walk the halls past 11. I told her she's not allowed to tell me that, it's not a hostel, or a prison. She said she's going to kick me out! I said for going to my car? I never heard of a roadside motel saying I can't go to my car because it's past 11pm!
Stayed 1 night in Aug 2019

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreaded Stay
Besides the convenience of distance from my son's school, my stay was not comforting. First off, no vending machines, no ice machines, you have to purchase limited merchandise at the front desk and if no one is there your screwed. The room smelled of very old and stifling( had to buy air fresher), the Bathroom had no ventilation and the bathtub was slippery( had to use flip flops). The so called continental breakfast was bad coffee or tea, slices of wht bread or english muffin from Lord knows where and busted up toasters that were run down and burned no matter what setting you used. Even for a night's rest, it's not worth money
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel clean good room for price. Convenient to thruway.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
At first sight I wondered but was surprised. The rooms are really nice. Clean with good AC. Bathroom was spacious and modern.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very pleasant and helpful. Property was in good repair
Stayed 1 night in Jul 2019

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else
Terrible service with terrible people. If you can stay anywhere else, you should.
Stayed 1 night in Jul 2019

8/10 Good

Terry

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Don't be fooled by the humble appearance. This place is very well kept. The room, although showing normal wear, was spotless, the king size bed very comfortable. This is NOT a luxury property, but for the price and location, you would hardly expect that. The owners and managers display real pride in their business and are attentive to the comfort of their guests. The manager told us his motto - if you go one step, we'll go two. Modest breakfast included, rooms equipped with decent window AC unit and mini fridge. Decent shower, large flatscreen TV, free wifi. I will stay there again if my usual accomodations aren't available.
Stayed 4 nights in Jul 2019

6/10 Okay

Daniel

Liked: Staff & service, room comfort
NY Road Trip
Good A/C and parking. Breakfast was poor. Fine for an overnight highway stay. Could use a good facelift.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't go to this hotel. DON"T use Expedia to book your hotel
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
The person who checked us in would not stop talking.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay there again every thing in room was not good shampo soap Shawee
Stayed 1 night in Sep 2018

8/10 Good

Matt, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and good wifi. Very nice employees.
Stayed 2 nights in Sep 2018

8/10 Good

M, Albany, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, friendly owner (very concerned for my comfort) and clean facility. Thank you!
Stayed 2 nights in Sep 2018
Response from cathy, on 28 Sept 2018
Dear, customer , Thank u very much good compliment, Manager, cathy,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It was right off I90 which was nice. However, the room was dirty, smelly (it says no smoking, but they let you smoke) and very uncomfortable overall. I’ve never stayed somewhere before where they forced me against my will to have my room cleaned during my stay. Terrible stay.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The building is old..everything looks old. The soap and shampoos are so small. There’s no complimentary water. Blow dryer is small and old. There’s nothing much for breakfast. Towels are also old. The room is clean and the owner/staff is very nice.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guy was very nice. Hotel was clean but outside was dated. Inside room looked as though it was recently remodeled. Very nice room. Nice barhroom as well. Overall not bad. I was very dissapointed with the free, so called, breakfaat though. Ive stayed at plenty of hotels and motels for work and play, and i always try to book a stay that includes breakfast in the price. I dont expect much for the free included breakfast, but toast, Butter, and jelly packets is not breakfast. Yup. Toast, bagels, and coffee. That was it.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018

6/10 Okay

Gene, Giboa, NY

Liked: Staff & service
Disliked: Room comfort
Adequate short term stay convenient to nearby restaurants, downtown Utica.
Stayed 1 night in Jul 2018

2/10 Terrible

Dan, Queensbury, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Dissatisfied.
The front desk attendant was on the phone speaking a foreign language when we checked in. Never said Hello. Just demanded our credit card and handed us a room key. Cleaning person left food in our fridge and came back in to get it. We asked for an extra pillow. It smelled like smoke and had a flowers pillow case on it. The bathroom had chipped plaster. which was falling from the ceiling. Bed was hard as a rock. Sheets and towels were sctratchy and uncomfortable. Inadequate parking. Breakfast was English muffins and slices of bread. Looks like “ladies of the evening” coming and going. We pointed out the bathroom plaster to the owner and were told it just needs a little paint. Horrible experience!! Would never stay here again or recommend to anyone.
Stayed 1 night in Jun 2018

8/10 Good

Yaritza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, room comfort
My stay was fair. There was a very strong perfume smell outside my room in hallway. Bed was comfortable. Advertised Breakfast is not a breakfast, it is coffee & English muffins.
Stayed 1 night in May 2018

2/10 Terrible

starlet

Disliked: Staff & service
Don't stay here, waste of money.
Worst hotel I've stayed at. Charged me an additional $10 for a minor child, was supposed to be free. Refused to give me a receipt. Room has few amenties. Heat did not work, shower took more then a 1/2 hour for hot water to heat up. Walls are paper thin and security cameras watch your every move. Limited parking not adequate to the amount of rooms. Breakfast options were toast, english muffins, coffee, tea and that's it. No juice, or fruit etc. Don't stay here, not worth the money or frustration.
Stayed 1 night in May 2018