Search Pet-Friendly Hotels in Urbandale

"Our room was not very clean. We found old candy canes half eaten on the floor so who knows how long they’ve been there. Our sheets were not clean. We enjoyed the pool and breakfast and the rooms are big. "

"The room was handed over late, plus there was a bad smell and the shower water was very cold."

"Rooms are always clean and comfy! Nice breakfast too! "

"Good"

"Overall the property was fine, but for being advertised as an upper end property and for what I paid I would expect more updated tech in the room. Smart tvs and usb plugs at a minimum. I’m also not sure why I had to pay for breakfast when it was clear that everyone had access to the buffet style mediocre breakfast in the lobby. "

"The place"

"I spent a little more money on a nicer suite over the standard room. The room was dirty, the pillows, sheets, and couch had very questionable stains. The sheets and pillows actually seemed unwashed, and felt as if someone very sweaty had just stayed in the room. The breakfast was from 6am- 9am, when we tried to eat at 8:30 the only thing left was gravy. Even the coffee was empty. I Also had trouble during check in, i had already paid hotels.com and showed the receipt and they showed “no payment” on their end. Now i have to dispute either their charges or hotels.com charges. On a slightly positive, the water in the shower was hot, incredibly hot. On its lowest cold setting it was steaming the bathroom. On its hottest it was as hot as a boiling pot of water and literally scalded to the touch."

"Jeanette and Gina were absolutely amazing!! They went above and beyond to make our stay comfortable. I'm Disabled, We were on the ground floor. It was very quiet, clean and nice. House keeping does a great job as well. We'll definitely stay there again. Thanks for everything and great stay. Hope to see you again, Best regards, Shana &David "