Upminster Trip

Can’t tell from the pics but this place is above a restaurant. So it can smell like onions throughout. The floors were not very clean. Pics make it look better than it is. We had to request more towels for our long stay. Kind of cute to have a pedestrian only space right in front of the building. We were pleased with the king bed. Nowhere near enough hangers and they could use some hooks on the wall, (wall hooks seem to not be a thing in the UK). Could be a lot better with some more thoughtful touches - like if ownership spent a couple days there they would immediately see ways to improve. I was also annoyed to learn that laundry machine is in the hall and unsecured. Didn’t feel comfortable doing laundry there and that was a primary reason I booked it. The team was responsive to my requests so that was a good feature.

Burn or accept to be awaken by a fire alarm. Spent 4 nights on the 3rd floor. Very clean, my room was of very acceptable size for one person ("compact double", more compact than double though), bathroom in perfect condition, great front desk, copious breakfast, excellent value. Two problems though, one minor and one major: Minor problem: the elevator is the slowest possible elevator anywhere on the planet since the invention of the elevator and then, quite often, when going from the reception to the third floor, it would actually first go to the fourth floor and then turn back down to the third. Major problem: on the first night at around 1 am, I was awaken by the fire alarm and again on the fourth night it awakened me once at 2:30 am and a second time at 5:30 am. Many people actually went down the stairs during the 2:30 alarm because it lasted for some time. They have oversensitive smoke detectors that are triggered by steam from hot showers or by spray. 2 nights out of 4 awaken by a false alarm is a bit too much and I will not return before reassurances that the problem has been fixed.

Christina was so helpful and very professional!

Check in staff were great and went above and beyond to get our room ready for early access to let us get in before heading off to a concert at 1pm. Hugo in the sports bar was also brilliant, despite being super busy with bar customers and table orders. Great stay.

The staff was amazing so welcoming and helpful. The location was perfect to walk around central London, I thoroughly enjoyed my stay!