Search Hotels Near UMass Memorial HealthAlliance - Clinton Hospital - Burbank Campus, Fitchburg

"The breakfast was great (waffles, made-to-order omelets, cereals, eggs, bacon, sausage, juices), the room was clean and spacious - great hotel!"

"The Hotel very clean the woman greeted us very professionally and was so kind, the breakfast was amazing there was a great selection, and the oatmeal was delicious. I enjoyed staying at the Best Western Thank you. Parking was great. Highly recommend the Best Western!! "

"We were not happy with the overall experience. Checking-in late in the evening, the registration staff was not very helpful and somehow assigned the room to the worst corner of the property. A/C and heating were working well. The room was quite clean, but the room service was not. We had to ask for it."

"Food in general lacks of fresh fruit and veggies. At lunchtime only have a ceasar salad as an option. In the evening, the buffet has a couple of salads, they were ok. The look and feel of the place is like Las Vegas for kids,in the main building. My room for 6 was very comfortable and clean "

"Staff very accommodating. "

"Even though we were booked for two nights, the room was not supplied with any additional towels or offered during check in. Kids were running up and down the hallway most of the evening as well as riding the elevator to each floor. Management did not intervene nor did the parents who were taking up the entire downstairs common area with their party. Plenty of booze and late nights loud convo as the children ran wild. The TV was outdated, only cable and the bathroom in our room was clearly not cleaned very well prior to our stay. It was a below average experience for my first time in the area. While the surrounding shopping center/dining options were a plus, I would advise booking somewhere else and paying the difference. "

"Fire alarm went off at 2:00 am. Staff didn't provide any instruction or input to the situation. After the fire department arrived, the alarm was shut off . We were told that it was problem in the mechanical room. Hotel did absolutely nothing to compensate for the situation. Having an important meeting the next day and being awaken in the middle of the night made the next day challenging. I would have thought the hotel would have comp'd breakfast or something. My takeaway is the customer experience doesn't matter as long as you pay the bill. "

"Room and hotel were spotless! Beds were comfortable- great stay! "

"Staff- sleeping during of operation. We have to ring numerous time all the while he is passed out at the back of high counter. Cleaning lady mention is he sleeping again. So must be a regular occurrence Maintenance- suspicious cc transactions. Why check in is pain ful by asking information again. Id’s cards are handed already then why do you need to fill up the form again? Room- running water with sewage smell, faucet , tub . Wait for couple of minutes before the water can go down the drain. Security- solicited homeless around, then sheriff around. Go figure the noise "