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"Ilaria at front desk was outstanding in assisting us"

"The entire place was amazing and beautiful! The staff are helpful and warm and the hotel is very conveniently located. "

"Would not let us check in. We called three separate times first letting him know we would be late due to traffic but he would not take the time to listen, he hung up on is every time. Got to the property to try to talk in person and wouldn’t even answer the intercom. Very rude, we were prepared to get charged for late check in too but didn’t make it in the door and had to drive all over to find another place to stay at 10pm. Luckily key club helped us and very friendly 10 mins away. "