Search Hotels Near Tulum Letters, Tulum

"Wonderful stay"

"Very nice "

"Broken toilets. Pool has view on the highway. Broken elevator. Changed rooms 3 times. There is not cenote!!!!! "

"Las habitaciones no están listas a tiempo. Te la entregan hasta 1 hora y media después. Ir a cualquiera de sus restaurantes es un desastre. No tienen un sistema o plataforma automatizado, todo lo hacen manual. La hostes es la que te lleva a la mesa y deja desatendida la recepción de los restaurantes. Pésima coordinación en restaurantes. La comida estuvo bien, pero las porciones son muy pequeñas, parece que es un menú de degustación. No regresaría. "

"Loved the place and service. Convenient location. Plenty of restaurants and shops. "

"Great and helpful staff! Enjoyed the pool a lot at the sunset "

"We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family."

"Beautiful room with jungle vibe and outdoor bathroom. Loved it! Less than 60 seconds to get to the beach. "

"The staff was kind and knowledgeable. The housekeeper, Mari, did a great job every day getting all the sand out of our bungalow and keeping our space clean. The staff at the restaurant was great, they always had a server that spoke English, the menu was in Spanish and English and the food was absolutely amazing. The location was walking distance to the ruins, you can even see them from the beach! The lobby had games, a pool table, and a foosball table my son and I used every day, multiple times a day. I absolutely loved this hotel and location. I rented a car, and I think that also made a world of difference so we could leave our quiet jungle and go into the town if we wanted. "