"Beautiful decor in the lobby area- however:
Our room was smaller than a dorm room with a shotty Murphy bed as hard as a rock. The pool was ice cold with a view of unfinished abandon building. Breakfast and service was good.
Hotel charges a “destination fee” which adds significantly to your room stay cost and it’s just pure profit and false advertising that it’s not disclosed when you book but just added on when you check in. Not a value and would never stay again. Location is ok."
"Really no complaints. I had room G07 on floor level. It was nice. Breakfast is expensive, i just walked to chedraui. But overall for $60 on a saturday night i was not mad at all"
"This resort is very average and not as good as the dreams in Punta Cana.
- it’s old and dated
- the restaurants aren’t very good and they’re often closed
- rooms need an update
- the biggest complaint is that there’s two pools and one of them is used all day as a party. Constant music, people drinking in the pool all day (and never getting out to go to the washroom),
- there are limited lounge chairs and they’re always “reserved by 7:00 am.
- lastly and not someting the resort can manage but there’s a huge sargasm problem rendering tue beach and ocean a smelly mess.
"
"My husband and I absolutely loved our stay at Casa Malca. While the property may lack some of the amenities of other hotels on Tulum Beach Rd., Casa Malca features artworks from the renowned collector Lio Malca’s personal collection in the hotel and around the grounds, so it’s a must for art enthusiasts. Additionally, the staff are all extraordinary, addressing us by name and attending to every detail of our stay."
"The hotel was lovely. There is enough room for singles, couples, and families. I wish the weather was better at the time that I went but other than that, it was a great experience."
"Enclosed parking at the rear of the property. I didn't see any CCTV coverage so cannot speak to it's overall security. The room was very clean and well presented. The bathroom was adequate. The cost per night is very reasonable. Lovely views from the rooftop restaurant. I thought the buffet style dinner and breakfast were Okay but expensive "