On the beach, white sand, beach cabanas, beach towels
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Reviews of Glamp Ikal Tulum

3.5 out of 5
Glamp Ikal Tulum
Playa Mayas/n, National Park of Tulum, Tulum, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 133 reviews" "
Rating 8 - Good. 18 out of 133 reviews" "
Rating 6 - Okay. 10 out of 133 reviews" "
Rating 4 - Poor. 6 out of 133 reviews" "
Rating 2 - Terrible. 3 out of 133 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Veronica

Stayed 1 night in Feb 2024
Response from Ed on 20 Apr 2024
Hola Veronica, nos encantaría poder leer tu feedback de tu estancia para buscar mejorar, esperamos leerte pronto

8/10 Good

tan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The tent i rent is old and not clean.
Stayed 3 nights in Jan 2024
Response from Front desk on 4 Mar 2024
We feel really sorry about the inconveniences, we invite you soon So you can enjoy the modifications we are working on.

4/10 Poor

Kristy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Response from Front desk on 4 Mar 2024
We feel very glad that you stayed with us, Hopefully we can see you again really soon!

10/10 Excellent

Dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Desk on 16 Feb 2024
Dmitri, we feel glad to hosted you, hopefully we can see you again and you can enjoy more of our activities and benefits.

10/10 Excellent

Alesya

Stayed 4 nights in Jan 2024
Response from Front Desk on 16 Feb 2024
Alesya We feel glad to hosted you, hopefully we can see you again very soon!

6/10 Okay

Ryan

Liked: Property conditions & facilities
Disliked: Staff & service
GlamIKAL is located within a natural forest preserve and has gorgeous white sand beaches. The unit I stayed in was clean and nice and very close to the beach. Housekeeping was very hit or miss and you could hear the neighbors even lightly talking so I would recommend brining headphones and an eye mask. The pros: The meditation/yoga classes they are offer were great. If you are staying at GlampIKAL you receive one 200 peso class for free. The classes range from 200 to 350 pesos. They also offer a wide range of on campus and off campus healing modalities. The best thing I did on my trip was the Healing Sound Therapy at a Private Cenote in the jungle with Diego. Couldn't recommend it enough! The cons: The restaurant at IKAL is by far the worst restaurant I've been to in my life. I waited an hour and 15 minutes for overnight oats that never came after speaking to 6 people which made me miss my meditation class on winter solstice. I stayed for 7 days and on all but one occasion I had major issues at the restaurant. Every person I talked to at GlampIKAL said the same thing and most of the issues were when there were only a few people even eating at the restaurant. The restaurant is also wildly expensive and the food is average at best. The problem is that other than Matcha Mama (which is good but has limited offerings and were frequently out of items) there isn't any other food available at the hotel which made is very difficult when meals would take 1-1.5 hours when you order
Response from Front Desk on 16 Feb 2024
We are happy that you enjoyed your stay at glamping Ikal. We hope that your experience with the restaurant does not change your desire to visit us again. We would like you to enjoy the benefits we have as a hotel and restaurant, as well as to approve our new food menu.

4/10 Poor

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the hotel smelled rotten, like poorly draining sewage. The glamping tents are completely covered in mold.
Response from Front Desk on 16 Feb 2024
Hello Joseph, we are sorry to hear that you did not enjoy your stay, we are constantly working to improve our facilities. We hope you will visit us again soon and enjoy these new changes.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk on 16 Feb 2024
Nancy! te invitamos a que nos visites de nuevo y puedas disfrutar de todos los cambios que hemos tenido. Esperamos verte pronto.

4/10 Poor

Jose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is on a beautiful location of Tulum Beach, we really enjoyed the Yoga Class and beautiful beach nice and clean, but the property glamping was horrible the tent was dirty and broken they upgraded us to a better tent but the AC was not working and the bed had bedbugs
Stayed 2 nights in Nov 2023

6/10 Okay

Kristen

Liked: Cleanliness
Disliked: Staff & service
First, they gave us terrible directions to get there and there is no visible sign at the property. We were lost for 2 hours and tried calling a few times and when we stopped somewhere with wifi and nobody answered. The power went out a couple of times the second night we were in leaving us in a hot tent with no AC or lights. I requested a reserved bed area by the beach. One was not reserved for us as they said. When I went to check out, there were several charges for tips on my bill. About $1000 pesos worth. These were added on my food bills by underlining a gratuity amount when you sign. I didn't underline any amount so I guess someone there did. The property was clean and beautiful, but the customer service was lacking a lot.
Stayed 2 nights in Jul 2023
Response from Gerencia General on 1 Aug 2023
Dear Kristen, We feel sorry that you experience this, the construction on the entrace is not helping us at all. About the power, since we are in a National protected park sometimes the power goes out but returs fast.Regarding the tips we will follow up and fix this, thank you for all the comments, this help us to grow and offer better service in the future, we hope you can come back and experience the real GlampIKALs service.Regards,

8/10 Good

Zandra Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Gerencia General on 17 Jul 2023
Dear ZAndra, Thanks a lot for tyour comments.Regards,

10/10 Excellent

ELIZABETH

Stayed 4 nights in Jul 2023
Response from Gerencia General on 1 Aug 2023
Hola ELizabeth, Muchas gracias por tu calificacion, esperamos vuelvas pronto.Slds,

6/10 Okay

Amit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fun ended when the security guard threatened me
Overall a beautiful property by the beach and a pleasant experience which turned horrible on the day of check out when I was threatened by their security guard for using one of their carts to help carry my luggage to the reception. You need carts as there are no paved paths from the reception to your cottage or tent. I was told by the receptionist that someone from the staff would come with a cart and help with my luggage, but no one came so instead I myself got a cart and pushed it to the reception as I didn't want get late for my bus. It was hard to understand why an employee of the hotel, especially a security guard would be aggressive towards a guest for using something as simple as a cart. The food portions are small for the price you pay at the restaurant, i would consider trying some of the other options nearby. The AC wasn't much help during the peak of day.
Stayed 2 nights in Jun 2023
Response from Amit on 15 Jun 2023
Hola Amit, We appreciate your comments as this helps us to improve our service in the future. We are sorry that you have not received the service that we are used to giving our guests, we always try to support you in the best possible way, we will review the inconvenience you had with our security personnel to follow up.We hope you give us another chance to return, we will be attentive to your future requests.Glamp Ikal

6/10 Okay

Enric

Stayed 3 nights in May 2023
Response from Gerencia General on 27 May 2023
Dear Enric,Thank you for your score, we will like to read all your comments about your stay, please le tus know if we can help.

10/10 Excellent

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gerencia General on 3 Apr 2023
Dear Sally, Thank you for your comments, we hope you can come back soon.

10/10 Excellent

Jessica

Beautiful property for glamping experience
My experience at Camp Ikal was superb, it is a hidden oasis with Tulum. I stayed in an oceanfront tent for a total of 8 nights & as someone who not used to glamping, it was superb. The tent is spacious with an AC unit & necessities. There are shared bathrooms & showers which were always clean & tidy-this was my biggest apprehension going in to it. It is a beautiful property & the best part was the attention from the team on-property & their hospitality. Any requests or concerns were taken care of immediately. Be prepared to not wear shoes or embrace your beachy goddess hair-totally worth not having a hair dryer. Cannot wait to return!
Stayed 3 nights in Feb 2023
Response from Gerencia General on 27 Feb 2023
Dear Jessica, thank you for sharing your experince with us, we are glad you enjoyed the stay with us, please come back soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to publicly thank Camilla, Maru, and Lucy for their outstanding work and customer service. The staff here is absolutely wonderful and they really made my trip so much better. This place is very eco friendly, beautiful, unique, and the location and property are breathtaking. My room was excellent. The bed was VERY comfortable, my room was gorgeous, really awesome, and I have absolutely zero complaints. The location is spectacular. The bathrooms were very clean as was the whole property. There are a lot of hard workers there! Everything was so nice and clean and I’m a nature lover and the grounds of the property really impressed me. I felt safe, secure, well cared for, and so happy. The staff was very friendly, attentive, and absolutely pleasant. Again, a special thanks to Camilla, Maru, and Lucy. It was such a unique and beautiful visit and I highly recommend it. The only somewhat negative thing I have to say (which is not the fault of the property) is the roads leading to the property are pitch black at night. So I wouldn’t recommend arriving after dark unless you have a light source (which I didn’t have…my fault) But the property itself is nicely lit. I was so sad to leave Great vibe, great atmosphere, great service, great place. I absolutely loved it
Stayed 2 nights in Feb 2023
Response from Adam on 16 Feb 2023
Adam thank you very much for all you kindness and all the good energy that you brought to Camp Ikal it was a real pleasure to host you. You are always welcome at Camp Ikal!

10/10 Excellent

Dev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More than what I expected!! Great cozy tents right by the beach. The whole property is nested in the national park and very close to nature. The beach is few steps away. Also, their wellness activities were amazing. Definitely staying here again
Response from Gerencia General on 3 Feb 2023
Dear Dev, We are more than happy to read you were beyond your expectations and enjoy the stay with us, we hope you can come back soon.

10/10 Excellent

Sara

Stayed 1 night in Jan 2023
Response from Gerencia General on 28 Jan 2023
Muchas gracias Sara por tu calificación, esperamos que puedas volver pronto y visitarnos, te estaremos esperando.

2/10 Terrible

Enrique

Stayed 3 nights in Jan 2023
Response from Gerencia General on 28 Jan 2023
Hola Enrique, Nos hubiera encantado saber tus comentarios, nuestro objetivo es brindar el mejor servicio a nuestros huéspedes, no dudes en contactarnos en cualquier momento.

10/10 Excellent

Vincent

Stayed 1 night in Jan 2023
Response from Gerencia General on 28 Jan 2023
Hola Vicent, muchas gracias por tu calificación, esperamos que vuelvas pronto.

10/10 Excellent

David

Stayed 4 nights in Jan 2023
Response from Gerencia General on 28 Jan 2023
Hola David, Muchas gracias por tu calificación, esperamos tenerte pronto de nuevo con nosotros.

4/10 Poor

Cansu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE AWARE SOLO TRAVELLERS. Although the beach and the workshops were nice, the place it self is not safe. Someone tried to get into my tent at 3am (in a very sneaky way) so, not an accident. it was very scary especially as a women on her own. I screamed and the person paused for a while outside my tent and then decided to leave thank god. The management was very sorry and offered a full refund as I was very shaken and it totally ruined my stay. Turns out it was a fake apology because I didn’t receive it and I’m unable to get any responses. The place is cool but… the tent is accessible to anyone at any time, it also doesn’t have a sea view although it says that online. You’re far from the bathrooms so good luck going at night time. It wasn’t the best move as a solo traveller to book this place. Make sure you book places with soliders at hotels, I have noticed safety is a very big issue here.
Stayed 3 nights in Jan 2023
Response from Gerencia General on 14 Feb 2023
Dear Cansu, Thank you for all your comments, we are sorry you felt that way, we have security in all our entrances. I hope you can give us the chance to lodge with us again and experience our service and safety stay.

6/10 Okay

Tasmia

Travelled with partner
Liked: Cleanliness, staff & service
The staff at Casa Nawal are very friendly and chatty and give fantastic food recommendations. We stayed in the luxury tent with partial ocean view and the tent was beautifully decorated, had a comfortable bed and had a fan and AC to keep us cool. Despite paying extra for a partial ocean view, we could not even see a tiny bit of the ocean from our room or from the the steps to our room- extremely misleading. I spoke to the team about this but they couldn’t put us in a different room as they were full - but I don’t understand why we were put in a garden view room in the first place when we paid extra to see the ocean. This did spoil our holiday, otherwise the stay at Casa Nawal was nice, especially the on-site cafe has the most delicious breakfasts. Avoid room 14 if you paid for the partial ocean view - you have a view of the toilets and garden, no ocean.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable stay in Tulum
Incredible stay at Casa Nawal for 3 nights. I wish I could have stayed another week. The place was nearly perfect: 1. Well-appointed, super-comfortable room with fan and AC. 2. Excellent cleanliness. They seemed to be cleaning the bathrooms and lodges constantly. The bathrooms, which made me anxious since they were shared, were always spotless. 3. Unforgettable location and setting right on the beach, surrounded by palm trees. It's about 15 minutes' walk from the ruins (although you can see them from the beach in front). 4. Friendly people at the front desk and restaurant. Easy to communicate with them on WhatsApp. 5. Facilities included restaurant, volleyball, bar, lounge chairs, and small pool right on the sand. Great place to watch the sunrise or sit around for sunset. (It faces east so the sun sets on the other side.) 6. Super-quiet in the evenings. Relaxing jungle sounds since it's in a reserve. 7. Lots of wellness activities with its partner hotel Ikal. I didn't participate in any but they looked interesting. The only minus is the WiFi was a bit spotty for my specific unit. Since you can hop on both the Ikal and Nawal networks, it wasn't a big problem but I sometimes had to switch networks if one was flaky. Highly recommended. I wouldn't hesitate to stay there again when I'm back in Tulum.
Stayed 3 nights in Nov 2022
Response from CN on 28 Nov 2022
Thank you for the kind review. We are glad you enjoyed. Thank you for allowing us to host you in Tulum

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely uniquely amazing!!
Response from CN on 9 Nov 2022
Thank you so much for your 5 star review.

10/10 Excellent

Dany

Stayed 2 nights in Sep 2022
Response from CN on 23 Sept 2022
Thank you for the lovely review. We are glad you enjoyed

10/10 Excellent

Dany

Stayed 3 nights in Sep 2022
Response from CN on 20 Sept 2022
Thank you for the lovely review

10/10 Excellent

Fredrik

Stayed 3 nights in Aug 2022
Response from CN on 20 Sept 2022
Thank you for the lovely review

10/10 Excellent

Katrine

Stayed 3 nights in Aug 2022
Response from Paz on 29 Aug 2022
Thank you very much for your stay Katrine! It was a pleasure!

8/10 Good

Daniel

Stayed 1 night in Aug 2022
Response from Paz on 16 Aug 2022
Thank you very much for your stay. It was a pleasure to host you in Casa Nawal.

10/10 Excellent

Xuelang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tent is very close to the sea, literally on the beach! There is alway live music nearby, very enjoy the vibe. Highly recommended!
Stayed 1 night in Jul 2022
Response from Camila on 5 Aug 2022
Thank you Xuelang. We are glad to know you've enjoyed your stay this much. It was a pleasure to host you. Always wemcoe back :)

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, amenities
This was the best place I have ever stayed at. A slice of paradise hidden amongst the touristy Tulum. The staff are some of the friendliest people I’ve met and they’re always willing to help!
Stayed 2 nights in Jul 2022
Response from Camila on 28 Jul 2022
Thank you very much Eleanor. It was our pleasure. Always welcome back!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is so helpful!
Stayed 1 night in Jul 2022
Response from Camille on 7 Jul 2022
Thank you James. It was a pleasure to host you! Hope to see you soon.

10/10 Excellent

Nayeli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff is so friendly . Will definitely come back again
Stayed 5 nights in May 2022
Response from Camille on 29 Jun 2022
Thank you very much Nayeli. We are glad to know you've enjoyed your stay. Always welcomed back!

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an extraordinary experience. Absolutely loved it. Highly recommend. Very clean, safe, well organized, eco-friendly, and welcoming. The bungalows are so cool!
Stayed 3 nights in Jun 2022
Response from Camille on 29 Jun 2022
Thank you very much Sandra. We are glad to know you've enjoyed your stay. Always welcomed back!

10/10 Excellent

Cassandra

Liked: Property conditions & facilities, room comfort
Absolutely love staying here! Super comfy- delicious food and views! Will be here again:)
Stayed 1 night in Jun 2022
Response from Paz on 14 Jun 2022
Hola Cassandra ! Thank you very much for your nice review. It was a pleasure to host you in Casa Nawal. Hope to see you soon! Peace from Casa Nawal

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Thank you for the hospitality!
Stayed 3 nights in May 2022
Response from Paz on 14 Jun 2022
Thank you very much for your nice review! It was a pleasure to host you in Casa Nawal. You were amazing guest! Hope to see you soon! Casa Nawal

4/10 Poor

Iván

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from CN on 20 Sept 2022
We are sorry you didn’t enjoy Ivan. Please let us know how we can improve.

10/10 Excellent

Jessica

Stayed 2 nights in May 2022
Response from CN on 19 May 2022
Thank you so much for the lovey review. We are glad you enjoyed your stay.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great welcoming. Awesome staff! Great amenities.
Stayed 1 night in May 2022
Response from CN on 18 May 2022
Thank you for the kind words. We are glad you enjoyed

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing place to stay with great food and the most beautiful location right on the beach
Stayed 5 nights in May 2022
Response from CN on 18 May 2022
Thank you for your kind words. We are glad you enjoyed.

10/10 Excellent

Michael

Stayed 2 nights in May 2022
Response from CN on 12 May 2022
Thank you for the 10/10 review. We hope you come back soon.

10/10 Excellent

Alberto, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Apr 2022
Response from CN on 17 Apr 2022
Thank you for the kind words. We think they’re great too.

10/10 Excellent

angelica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax
Stayed 2 nights in Mar 2022
Response from CN on 25 Mar 2022
We are so glad you enjoyed. Please come visit us again soon. Be well

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place for a relaxing stay!
Stayed 7 nights in Mar 2022
Response from CN on 22 Mar 2022
Thank you for allowing us to be your host. We are so glad you enjoyed. Please come back and visit again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from CN on 11 Mar 2022
Thank you for the wonderful review. We are grateful for the chance to be your host.

10/10 Excellent

Maria Nelly

Stayed 1 night in Mar 2022
Response from CN on 8 Mar 2022
Thank you for your review. We hope you come back soon.

10/10 Excellent

Sharlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Paradise!
Casa Nawal was absolute paradise! My friend and I rented a tent and a cabana and they were equally as comfortable. The cleaning service was on point each day and the staff were all really friendly and accommodating. Having a restaurant on site was extremely convenient and the food and drinks were excellent. I will definitely be back!
Stayed 3 nights in Feb 2022
Response from CN on 6 Mar 2022
We are so glad you enjoyed. Thank you for spending your holiday with us.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical place
Stayed 2 nights in Feb 2022
Response from Cn on 1 Mar 2022
Thank you for your kind review