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Reviews of DoubleTree Suites by Hilton Tucson - Williams Center

4 out of 5
DoubleTree Suites by Hilton Tucson - Williams Center
5335 E Broadway, Tucson, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 541 out of 1005 reviews" "
Rating 8 - Good. 271 out of 1005 reviews" "
Rating 6 - Okay. 88 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 50 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Rob Y. on 26 May 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

6/10 Okay

Vijay, Austin

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Water stopped working. Everyone had to use lot of effort to get shower working. There was no dolly to take luggage. Not double tree standard
Stayed 2 nights in May 2024
Response from Rob Y. on 25 May 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our maintenance manager to look into it for us. We hope to see you again soon.

10/10 Excellent

Victor

Clean, safety and good place
Stayed 2 nights in May 2024
Response from The Team at DoubleTree Suites Tucson (Williams) on 23 May 2024
Hi Victor,Thanks so much for your review! It makes our day to know that you had an enjoyable stay with us. We hope to see you again soon

2/10 Terrible

Christopher John

Disliked: Staff & service
I accidentally left 2 jackets in the closet of my room. I realized it during my flight and I called the hotel as soon as I landed after the first leg of my flight. The person at the desk sent someone to check. The room had not even been made up yet but the jackets had been taken. I cannot recommend a place if the cleaning staff cannot be trusted. I’ll never stay here again.
Stayed 7 nights in May 2024
Response from Rob Y. on 25 May 2024
Management checked the room before housekeeping entered the room, so I am not sure where the guest left the items, not in the room when the guest checked out.

8/10 Good

Johanne

Needs some fixing particularly the bathroom
Stayed 2 nights in May 2024
Response from The Team at DoubleTree Suites Tucson (Williams) on 23 May 2024
Hi Johanne,Thanks so much for the feedback. We appreciate you letting us know what we need to improve for next time. Thanks again and we hope to see you again

8/10 Good

Rhea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there at close to 1230am and there was a guy on his scooter checking the back gates like he was trying to see if the door was unlocked then walked off. Other than that the suite was nice and large. Plenty of space to move around.
Stayed 1 night in May 2024
Response from Rob Y. on 12 May 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. Well kept, clean
Stayed 1 night in Apr 2024
Response from Rob Y. on 4 May 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well suited for a long stay.
Stayed 4 nights in Apr 2024
Response from Rob Y. on 2 May 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Kate

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Rob Y. on 2 May 2024
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.

6/10 Okay

Miguel Eduardo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Feels safer than other hotels
Stayed 2 nights in Apr 2024
Response from Rob Y. on 2 May 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the cleanliness
Stayed 2 nights in Apr 2024
Response from Rob Y. on 30 Apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities
Thanks
Stayed 2 nights in Apr 2024
Response from Rob Y. on 30 Apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quiet and very large. The staff were all so nice and friendly.
Stayed 1 night in Apr 2024
Response from Rob Y. on 30 Apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rob Y. on 25 Apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

6/10 Okay

hongyi

Travelled with family
It’s quite old. At night, the air condition was turned off for the nights we stayed there. This is a big no to me and I don’t understand why the hotel does that. The room got so hot and got stuffed at night.
Stayed 2 nights in Apr 2024
Response from Rob Y. on 25 Apr 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our maintenance manager to look into it for us. We hope to see you again soon.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was built a while back and may seem dated to some, but it is well maintained with large rooms and a beautiful courtyard hidden from street views. Very safe and quiet. Friendly staff. Lots of breakfast items to choose from.
Stayed 7 nights in Apr 2024
Response from Rob Y. on 19 Apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Chul Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Team at DoubleTree Suites Tucson (Williams) on 18 Apr 2024
Hi ChulWe are happy to hear you enjoyed your time with us. We hope to see you again soon :)

10/10 Excellent

Carter, Grand Manan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Apr 2024
Response from Rob Y. on 11 Apr 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

2/10 Terrible

Fernando

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I only like that there's a lot of restaurants in the area and a lot of shopping in the area. But this place is very outdated. The room smelled very muggy. One of the chairs was so stained it was ridiculous we didn't even sit on it. It was very noisy as well. Ladies and gentlemen find somewhere else to stay because for the price I think you can get a better place than this one
Stayed 2 nights in Apr 2024
Response from Rob Y. on 11 Apr 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. We do hope to receive a refresh soon to fix this. We do hope to see you again soon in the future.

10/10 Excellent

marvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant
Stayed 1 night in Apr 2024
Response from The Team at DoubleTree Suites Tucson (Williams) on 10 Apr 2024
Hi Marvin,Thanks for staying with us. We're happy to know you had great interactions with out team. Thanks so much for letting us know. See you again next time

6/10 Okay

SANDRA, Ridgecrest

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Got wet! We were in a room on the third floor and it rained overnight. I thought the spot my foot hit in bed was cold but it was wet because the ceiling leaked. I had my clothes laid out for the morning, and those got wet too. Had to dry my jeans with the blow dryer. Notified management and for 1,000 Hilton points for my trouble. Fair? Dunno. Other than that, the room was huge, beds were comfy. On site restaurant was mediocre (and I had to walk back into the kitchen to find the server when we went for dinner). Breakfast was better.
Stayed 1 night in Mar 2024
Response from Rob Y. on 25 Mar 2024
Not fair at all. l am so very sorry this happened to you, please do reach out to any MOD for further compensation so we can make it right.

10/10 Excellent

Izelle

Stayed 2 nights in Mar 2024
Response from The Team at DoubleTree Suites Tucson (Williams) on 18 Apr 2024
Hi Izelle,We're happy to know you enjoyed your time with us! Thanks so much for the review. See you next time

10/10 Excellent

Monika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed our stay at DoubleTree Suites by Hilton in Tucson-Williams Center. Staff was very friendly. The suite was clean and comfortable. Good continental breakfast. We enjoyed the swimming pool and hot tub.
Stayed 2 nights in Mar 2024
Response from Rob Y. on 25 Mar 2024
Thank you for your feedback, we are so very happy you enjoyed your time with us. We hope to see you back again soon.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and friendly staff
Stayed 1 night in Mar 2024
Response from The Team at DoubleTree Suites Tucson (Williams) on 19 Mar 2024
Thankyou so much Evelyn :) We are happy to hear you enjoyed your stay and our staff were well received. We look forward to welcoming you back soon

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in Jan 2024
Response from Rob Y. on 17 Mar 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Suggest they include USB ports in the lamps and outlets. More common now in modern facilities.
Stayed 2 nights in Feb 2024
Response from Rob Y. on 7 Mar 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

8/10 Good

montie, Surprise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Alan at the front desk! The breakfast area was clean and organized; the staff was very friendly. The hotel is conveniently located, with restaurants, golf, and shopping all within reach.
Stayed 1 night in Mar 2024
Response from Rob Y. on 3 Mar 2024
We love Alan on our team! Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

4/10 Poor

Amy

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is in poor condition.
Stayed 1 night in Feb 2024
Response from Rob Y. on 29 Feb 2024
Thank you for taking the time to leave a review, and we do hope to get a refresh soon.

8/10 Good

richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place. Staff was friendly. Breakfast was good. Suites were spacious. A nice Mediterranean vibe.
Stayed 1 night in Feb 2024
Response from Rob Y. on 29 Feb 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rob Y. on 3 Mar 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best place we have stayed in Tucson, where we often go to visit family. One bad thing was that our room was not cleaned after being away all day. In the evening, though it took a few hours, clean towels were delivered to our room.
Stayed 3 nights in Feb 2024
Response from Rob Y. on 29 Feb 2024
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

10/10 Excellent

Raychel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Family trip and room was perfect
Stayed 1 night in Feb 2024
Response from Rob Y. on 29 Feb 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

Moses

Stayed 1 night in Feb 2024
Response from Rob Y. on 20 Mar 2024
Thank you for taking the time to leave a review, we hope to see you again soon.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Room size was generous, breakfast was very nice. Tub/shower were dingy and not well cleaned.
Stayed 2 nights in Feb 2024
Response from Rob Y. on 21 Feb 2024
Thank you for taking the time to leave a review for us. I will speak with the housekeeping manager to see what happened in that room. We do hope to see you back again soon.

8/10 Good

jamison

Stayed 1 night in Feb 2024
Response from Rob Y. on 21 Feb 2024
Thank you for taking the time to leave a review for us, we do hope to see you back again soon.

8/10 Good

Carli

Travelled with family
Overall, our stay was great. Nothing the hotel can do about this but others should be aware… We were parked by Gate 4 and we believe it was homeless people fighting in the ditch tunnel right near our car. It was awful and scared our kids quite a bit. They didn’t feel safe. My husband and I talked with them but it was pretty bad to listen to.
Stayed 1 night in Feb 2024
Response from Rob Y. on 21 Feb 2024
Thank you for taking the time to leave a review for us. I am sorry this happened Ill bet it was scary for the kids. We do hope to see you back again soon and can block you closer to the lobby.

10/10 Excellent

katie

Travelled with partner
Very quiet!
Stayed 4 nights in Feb 2024
Response from Rob Y. on 21 Feb 2024
Thank you for taking the time to leave a review for us, we do hope to see you back again soon.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful large room providing comfort and everything we needed. Alan at the front desk is very kind and caring. He even texted us to see if there was anything we needed! Great location and a warm cookie at check in!!! If we come back to Tucson, this is definitely where we will stay!!
Stayed 1 night in Feb 2024
Response from Rob on 11 Feb 2024
Glad to hear you enjoyed your time with us, we hope to see you again soon. I will let Alan know this for you.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rob on 11 Feb 2024
Glad to hear you enjoyed your time with us, we hope to see you again soon.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom is quite uncomfortable
Stayed 1 night in Feb 2024
Response from Rob on 11 Feb 2024
I am sorry our bathrooms are a little smaller than, we do hope you return soon to enjoy some R&R

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant has a severely limited menu. As a business traveler your days are long & the convenience of a in hotel cafe is a necessity. On the other hand the complimentary breakfast buffet is superior in comparison to other Brand Hotels I've stayed at.
Stayed 3 nights in Jan 2024
Response from Rob on 11 Feb 2024
We just updated the menu, possibly you can come back for another try.

2/10 Terrible

ASHOK

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights had water leakage from roof entire night. Had a horrible night. Excepting refunds from Expedia or hotel. Paid 325 dollars for a night.
Response from Rob Y. on 8 Feb 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. We are waiting for them to contact us so we may refund the stay.

2/10 Terrible

ASHOK

Travelled with family, Business traveller
Disliked: Amenities
We paid 300 dollars for 1 night and had water leakage from the roof for entire night. Requested for refund but hotel declined as we booked through Expedia.
Response from Rob Y. on 8 Feb 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. I am sorry we had water leaks in the room while you stayed with us. We will be happy to refund your night we are waiting to hear from Expedia so we can do this for you.

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
we choose the hotel for the size of the suite, however the furniture and carpets were dirty and stained. We were booked in by vrbo thru expedia, after a glitch with the vrbo apt . we only stayed one night. Staff were helpful, and kind.
Stayed 3 nights in Feb 2024
Response from Rob Y. on 8 Feb 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. I will pass this information to our housekeeping manager to look into it for us. We hope to see you again soon.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree by Hilton review
I stayed at the Doubletree for the Gem Show for work. The service was wonderful. From the moment I checked in, it was quick and seamless topped off by a warm amazing chocolate chip Cookie. The breakfasts were tasty, filling and the service by the staff very friendly and attentive. Eneida went above and beyond to help me when I arrived at the tail end of the buffet. Housekeeping staff were very friendly, honest and respectful of all the things I had all over due to work and purchases at the gem show. I wish I had had the time to use the large jacuzzi A great stay. Will come back next year!
Stayed 4 nights in Jan 2024
Response from alan on 3 Feb 2024
Thank you for taking the time to review. We appreciate your feedback and look forward to seeing you again in the future!

4/10 Poor

yves

Stayed 3 nights in Jan 2024
Response from Rob Y. on 20 Mar 2024
Thank you for taking the time to leave a review, we would love to hear why you have given us a low score as we strive for perfection.

8/10 Good

Mac or Mahmoud

Liked: Staff & service, amenities
It saddens me to type this because the staff is great. The property it self could use a bet of love first room the toilet did not work was move to a second room with double bed instead of king. The bed cover had a stain on it did not see it until the next morning when it was light. The hinges to the room were loose and the shower curtain was torn on top where the curtain rod goes. This is an old property that could use facelift. Good and beverage options were not up to par I met the new F&B and we talked about the menu briefly and she is in the process of working on it. Hopefully when I visit next time I would be impressed considering it is what I do for living. Again very nice lady and I am sure she will do an excellent job. I do appreciate the fact I was provided with Hilton points as in good faith also.
Stayed 6 nights in Jan 2024
Response from Rob Y. on 3 Feb 2024
Thank you for taking the time to leave a review, and we appreciate you feedback. I will pass this information to our team to look into it for us. We hope to see you again soon.

10/10 Excellent

Fada

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious suite. Clean property. Friendly staff. Overall happy with our stay.
Stayed 1 night in Jan 2024
Response from Rob Y. on 6 Feb 2024
Thank you for taking the time to leave a review, and we appreciate you positive feedback. We hope to see you again soon.

10/10 Excellent

ERNEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rob on 29 Jan 2024
Thank you for taking the time to leave a review we hope to see you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere. Only dink was bedside lights andchargingitwasgreatonthebeds
Stayed 2 nights in Jan 2024
Response from Rob on 29 Jan 2024
Thank you for taking the time to leave a review we hope to see you again soon.