Outdoor pool, pool umbrellas, pool loungers

Reviews of DoubleTree by Hilton Tucson - Reid Park

4 out of 5
DoubleTree by Hilton Tucson - Reid Park
445 S Alvernon Way, Tucson, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool, restaurant/bar, public areas. Nice.
Stayed 1 night in May 2024
Response from Alex on 26 May 2024
Thank you for sharing your positive experience!

10/10 Excellent

Edward, Mendon

Travelled with family, Travelled with pets
I had one the best omelettes ever! Views from our room were outstanding. Our service dog was treated like royalty. This our third stay in this facility and will come back again.
Stayed 1 night in May 2024
Response from Vincent- Guest Service Supervisor on 26 May 2024
Thank you for your wonderful review! We're thrilled to hear you enjoyed one of the best omelettes here and that the views from your room were outstanding. It's heartwarming to know that your service dog was treated like royalty – we strive to make all our guests, including the four-legged ones, feel special. We appreciate your loyalty, and we're delighted that this was your third stay with us. We look forward to welcoming you back again soon!

10/10 Excellent

Alice, Williston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 2 nights in May 2024
Response from Vincent - Guest Service Supervisor on 22 May 2024
Thank you for the positive feedback! We look forward to your next stay at the DoubleTree by Hilton Tucson Reid Park.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Alex on 19 May 2024
Thank you!

8/10 Good

marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the light in the room is terrible ,the rest is good
Stayed 4 nights in May 2024
Response from -MR on 13 May 2024
I am glad to hear the stay was good, but I will follow up with my maintenance team about that light, thank you!

2/10 Terrible

Oscar B.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like that we found a cockroach in my room.
Stayed 2 nights in Apr 2024
Response from Vincent-Guest Service Supervisor on 29 Apr 2024
We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a clean and comfortable environment is our top priority, and we take reports of pests very seriously. Rest assured, we have promptly addressed the issue with our pest control team to thoroughly inspect and address any concerns to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Please don't hesitate to reach out to our team if there's anything else we can assist you with.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was very nice. Good restaurant. Proximity to U of A.
Stayed 2 nights in Apr 2024
Response from Alex on 28 Apr 2024
Thank you!

8/10 Good

Gabriel Jr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel stays in the middle of town and everything is around it from restaurants and mall and theater and all other great attractions.
Stayed 1 night in Apr 2024
Response from Vincent-Guest Service Supervisor on 26 Apr 2024
Thank you Gabriel for the positive feedback. We look forward to seeing you again.

8/10 Good

Dora, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to go in Tucson
Stayed 1 night in Apr 2024
Response from Vincent-Guest Service Supervisor on 26 Apr 2024
Thank you for your positive feedback! We look forward to seeing you again soon.

8/10 Good

Garth C, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptionally upbeat and helpful. Pool area and bar created a pleasant vacation oasis vibe and we were 15 minutes to the downtown night life.
Stayed 4 nights in Apr 2024
Response from Vincent-Guest Service Supervisor on 21 Apr 2024
Thank you for your positive review of your stay at our hotel. If there is anything we could have done to make it a 5, please let us know and as always, we look forward to seeing you again!

4/10 Poor

Lisa

Travelled with family
Disliked: Amenities, property conditions & facilities
No air conditioning. Told me maintenance would come. They did not. Had to call again. Guy came, told me it was now blowing cold air and left. 2 hours later reported it again. Said they needed to take the unit apart - I was leaving in less than 24 hours and did not want to have to leave my room all day for them to do this. When I asked for compensation they said it’d have to go through Expedia - Expedia said it needed to go through hotel as I paid at check in. Complete run around. I travelled 10 hours it was 95 degrees - complete hassle
Stayed 3 nights in Apr 2024
Response from Vincent-Guest Service Supervisor on 16 Apr 2024
Dear Lisa,Thank you for bringing your recent experience to our attention. I sincerely apologize for any inconvenience you’ve encountered during your stay with us. We take guest feedback seriously, and I appreciate your patience as we work to resolve this matter. Sadly, I am not able to look up your reservation but would like to have you speak to our Guest Service manager. If you don't mind, please call the hotel and we will make it right!

10/10 Excellent

Vanessa

Stayed 1 night in Apr 2024
Response from Alex on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, easy and fast check in, room is great, and awesome service at the bar/restaurant tonight.
Stayed 1 night in Apr 2024
Response from Alex on 13 Apr 2024
Thank you!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint is no free breakfast. All other places are having free breakfast. We loved staying there and staff is great but sorry to say, we will be looking for another place on our next stay.
Stayed 1 night in Apr 2024
Response from Alex on 13 Apr 2024
Thank you for sharing your recent experience at our property. Normally at Doubletree hotels breakfast is not complimentary but you can always add it to your reservation if you choose to. Thank you again for your time and feedback.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, super convenient and fun for kids to enjoy the pool. 1st room they gave us needed to be aired out but staff remedied it super quickly. 1 suggestion: offer free complimentary black coffee and hot water for teas in the lobby.
Stayed 2 nights in Apr 2024
Response from Alex on 7 Apr 2024
Thank you for sharing your recent experience and I have shared your feedback with our management team.

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Alex on 19 Apr 2024
Thank you!

10/10 Excellent

Robert

Stayed 4 nights in Mar 2024
Response from Alex on 19 Apr 2024
Thank you!

8/10 Good

Amber

Travelled with family
Liked: Staff & service
Room was smaller and not as updated as the pictures online. The fragrance of the citrus tree right outside our room was delightful!
Stayed 1 night in Mar 2024
Response from Alex on 24 Mar 2024
Thank you for your feedback. We have recently updated our website with updated photos and dimensions of the rooms.

10/10 Excellent

Monica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay.
Stayed 1 night in Jan 2024
Response from Vincent-Guest Service Supervisor on 24 Mar 2024
Thank you so much for your feedback! We look forward to seeing you next time.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not much to do in the area!
Stayed 6 nights in Mar 2024
Response from Alex on 9 Mar 2024
Thank you for your feedback!

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service
Disliked: Amenities
Average hotel. At least they had a full bar.
Stayed 3 nights in Feb 2024
Response from Alex on 1 Mar 2024
Thank you for your feedback. We hope you choose to stay with us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alex on 1 Mar 2024
Thank you!

10/10 Excellent

Janet

Travelled with partner
Check-in was easy. Rooms are very nice.
Stayed 1 night in Feb 2024
Response from Alex on 1 Mar 2024
Thank you for your feedback!

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alex on 1 Mar 2024
Thank you!

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario & Roberta both helped us out when I inadvertently made a mistake in my date selection in Tuscon. Thank you both very much! My Expedia assistant was also excellent. The property is clean and the pool is great too.
Stayed 1 night in Feb 2024
Response from Alex on 1 Mar 2024
Thank you for the kind words about the great team we have! I will make sure to share your comments with them and we hope you choose to stay with us again soon.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Arie Carter on 24 Feb 2024
Thank you so much for your review! I am happy to hear you enjoyed your stay with us and we look forward to seeing you again soon!

6/10 Okay

Vanessa

Business traveller
Liked: Cleanliness
Didn’t like that it did not have Netflix
Stayed 2 nights in Feb 2024
Response from Arie Carter on 24 Feb 2024
I do apologize about not being able to log into your Netflix account. We did just replace our T.V so that streaming would be an option for our guests. I will check with my maintenance team and see if maybe we have not switched this out for the new one. Have a great weekend.

8/10 Good

Molly, Kirkland

Travelled with family
Fine & convenient location. Nice pool area, comfortable beds. Property and rooms are a bit dated. Housekeeping was inconsistent.
Stayed 4 nights in Feb 2024
Response from Alex on 22 Feb 2024
Thank you for your feedback and I'm sorry about the issues you had with your stay. I have shared your comments with our housekeeping team.

6/10 Okay

Ashley

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Alex on 22 Feb 2024
Thank you for your feedback.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Vincent-Guest Service Supervisor on 16 Feb 2024
Thank You Philip for positive feedback! We look forward to seeing you again at our property!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from Alex on 10 Feb 2024
Thank you for your feedback!

2/10 Terrible

lisa

Stayed 1 night in Feb 2024
Response from Alex on 10 Feb 2024
Thank you for your feedback and I'm sorry that we did not exceed your expectations. Your comments will help us as we strive to make improvements.

4/10 Poor

Lucas

Travelled with family
Disliked: Property conditions & facilities
Nice to be away from the city center. The rooms are outdated. The air conditioner fan was extremely loud whenever it was on. The room had a walk out patio in the back and it was ten feet from the hot tub so every night people would talk very loudly most of the evening and if we opened the back sliding door it was like listening to a big party happening every night. Definitely not private or quiet.
Stayed 5 nights in Jan 2024
Response from -MR on 7 Feb 2024
I truly am sorry that your stay was not perfect with us, I do know you were here for quite a few nights did you inform our desk staff about the A/C issues you faced? I wanted to at least offer points onto the Hilton Honors account attached to your stay, if that is okay with you?

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient to airport and downtown. The breakfast buffet was just right and the grounds and pool are lovely. And the free chocolate chip cookies made right there are delicious!
Response from MR on 7 Feb 2024
I am very happy to hear you enjoyed your stay with us thank you so much and we hope to see you again soon!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mario at the front desk was wonderful full of information and very helpful. Rooms were great as well landscape beautiful and u could pick your own oranges for breakfast
Stayed 9 nights in Jan 2024
Response from Alex on 1 Feb 2024
Thank you for your kind comments about our desk supervisor Mario and our property. Mario always does a great job and I will make sure to share your comments with him. We hope you choose to stay with us again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jan 2024
Response from Alex on 1 Feb 2024
Thank you!

8/10 Good

Elizabeth

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to bring your dog.
Stayed 1 night in Jan 2024
Response from Alex on 1 Feb 2024
We love when guests bring their pets and we hope you choose to stay with us again soon!

8/10 Good

María

Stayed 2 nights in Jan 2024
Response from Alex on 25 Jan 2024
Thank you!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Alex on 25 Jan 2024
Thank you!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel was clean and nice, just had a horrible sewage smell coming from drain. But I don’t think all the rooms were experiencing that. Other than that, everyone was very nice. And rooms were comfortable.
Stayed 2 nights in Jan 2024
Response from Alex on 21 Jan 2024
Thank you for sharing your recent review and I'm very sorry for the strong smell in your room. I have shared your comments with our maintenance team so we may remedy this issue. Safe travels!

6/10 Okay

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alex on 21 Jan 2024
Thank you for taking the time to share your review!

10/10 Excellent

Aida

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for a quick roadtrip getaway. Everything was accesible. Roberta at the front desk was extremely nice and helpful.
Stayed 3 nights in Dec 2023
Response from Alex on 11 Jan 2024
Thank you for your recent review and kind words about our desk team member Roberta. She always does a great job, and I will make sure to share your comments with her.

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex on 11 Jan 2024
Thank you!

10/10 Excellent

Carol

Travelled with family
Stayed 1 night in Jan 2024
Response from Alex on 11 Jan 2024
Thank you!

8/10 Good

GARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting in rooms could use upgrades
Stayed 2 nights in Dec 2023
Response from Alex on 11 Jan 2024
Thank you for sharing your recent stay with us. I will also share your comments with our maintenance so we may remedy this issue.

6/10 Okay

Lisa

Ok. Crowded
Response from Alex on 21 Jan 2024
Thank you for sharing your review!

10/10 Excellent

wanee'

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberta, front desk, awsome customer service. Loved our first stay next morning to called for a 2nd nights stay. Excellent services and loved our upgrade. Will be coming back soon!
Stayed 1 night in Jan 2024
Response from Alex on 11 Jan 2024
Thank you for your recent review and kind words about our desk team member Roberta. She always does a great job, and I will make sure to share your comments with her.

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Alex on 5 Jan 2024
Thank you!

10/10 Excellent

wanee'

Stayed 1 night in Dec 2023
Response from Alex on 5 Jan 2024
Thank you!