During our stay, the power went out at 3am, which lead to the air conditioner in our room was not working properly and the maintenance men had to come into our room and physically turn off and on.
There were dead cockroaches in the hallways, leading from the hotel to the casino. The Front Desk Manager; Ale was unprofessional, disrespectful, and confrontational when I asked for compensation for the inconvenience in the air conditioner not working properly and suggested moving us to a smaller room, which was verified by a hotel employee, she argued that it was the same size, However, a hotel employee confirmed it was a smaller room that we had originally reserved. Ale's unprofessionalism as a manager needs to be evaluated. The service and employees have downgraded the experience of the Desert Diamond Hotel.