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Reviews of DoubleTree Suites by Hilton Tucson Airport

4 out of 5
DoubleTree Suites by Hilton Tucson Airport
7051 South Tucson Airport Blvd., Tucson, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 392 out of 1004 reviews" "
Rating 8 - Good. 257 out of 1004 reviews" "
Rating 6 - Okay. 134 out of 1004 reviews" "
Rating 4 - Poor. 117 out of 1004 reviews" "
Rating 2 - Terrible. 104 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

victor

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our check in gal. Super nice
Stayed 1 night in May 2024

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it’s a good price for the size of the room. 2 doubles and a pull out hide-a-bed for 4 adults. It’s dated, but clean and we like the larger room configuration because we stay a while in Tucson visiting family. 1 elevator was not working, only 1 ice machine was available, and we enjoyed the pool and hot tub! Palm trees are a pretty touch. My spouse and I tried out the peloton in the gym. The tub/toilet room was tiny, had to fold my body down to use the toilet, not sure what was going on there, but it’s fine.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Julianna

Travelled with family
Great stay rooms clean pool was super nicr
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Stayed 1 night in May 2024

10/10 Excellent

Wanda, Sierra Vista

Stayed 1 night in Apr 2024

2/10 Terrible

Angel

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There was a leftover men’s deodorant from previous occupants and a crown royal lid to a bottle left under couch . Also had to call front desk at midnight to send security to occupants staying above me to quiet down . You could hear several people and music going on .in other words a party. Nothing was done it only got louder till 3-4am would not recommend . Also requested a noon check out for the reason stated above since I couldn’t sleep and they were not willing to accommodate since apparently they said they were not the night crew that handled the situation
Stayed 1 night in Apr 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Kimberly, Hagerstown

Disliked: Cleanliness, amenities
What I did not like about the property is the pictures are very deceiving in the advertisement. The property was really kind of rundown it wasn't very nice the bathrooms were way too small. I also saw latex gloves on the ground and somebody had puked in the swimming pool when I went out to swim in it. The staff was great but the property itself could use an overhaul. I was really disappointed in the layout. Especially the bathrooms the bathrooms could be a bit bigger. And one of the elevators was broken down. And I did not like being put on the third floor all the way in the back because I had a lot of luggage.
Stayed 4 nights in Apr 2024

6/10 Okay

Matthew

Travelled with family
Very disappointed. Desk clerk said that because we booked through Expedia that we weren’t entitled to the free breakfast. Even though Expedia said it was included. We were on a 9 day road trip and booked all of our rooms through Expedia and ALL included breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Nori

Stayed 3 nights in Apr 2024

4/10 Poor

Jillian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely outdated. Run down. Check in woman was not nice or friendly. Room was in rough shape. I wouldn't recommend or stay there again unless they do some serious updates.
Stayed 2 nights in Apr 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the one night stay I had. Comfortable, quiet, very neat set up where the room doors are. Makes me feel like I’m in a Spanish villa. Ohh, and the restaurant Finnigans. Fantastic! The service, the food, the drinks. It was all awesome. I highly recommend and I would come here again.
Stayed 1 night in Apr 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Kasie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Broken fridge and cabinet doors in the room. Property is nice and the pool and hot tub were nice as well.
Stayed 1 night in Apr 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

MARIADELOURDES

Stayed 1 night in Apr 2024

4/10 Poor

Lylian

Disliked: Cleanliness, staff & service, property conditions & facilities
This used to be a beautiful hotel, sadly is not Doubletree standards. Management, service, nobody cares. But I guess this is the new normal everywhere you go. Nobody cares.
Stayed 1 night in Apr 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 Good

Patrick

Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub, fitness room, front-desk personnel were wonderful. It was quiet & peaceful. The attached restaurant was STUPENDOUS!! Best food ever!!
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Donna, SIERRA VISTA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Okay

Kyron

Liked: Cleanliness, staff & service
It was a decent stay thank you!
Stayed 2 nights in Feb 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

6/10 Okay

Marvis, SAINT LOUIS

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The outside of the property is gorgeous, however, the room we stayed in was really run down. Getting hot water was almost impossible due to the poor condition of the shower faucet. Wallpaper peeling, furniture chipped, etc. However, the room was very, very clean and the bed was comfortable. Also, 5 minutes from the airport!
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 Excellent

Blanca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are old. Walls are yellow, looks like wallpaper is bubbling. Old phones. Remote to tvs did not work. Appears to be mold in bathroom. . Will not be staying again.
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very spacious but furniture decor carpet a little dated. Staff awesome location right near to airport
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

fouad

Liked: Cleanliness, property conditions & facilities
It was pleasant and roomy
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

2/10 Terrible

Omar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty.. sheets stained and bathroom dirty AS well
Stayed 2 nights in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

4/10 Poor

Jessica

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated hotel rooms. Bathroom smells like wet towels. You cannot control your own temperature in room. This place has a lot of potential as the courtyard is very nice but limited seating. People in pool area had to lie on ground. Old towels. Needed renovations and repairs about 15 years ago. I dont recomend going here. At least the staff was professional and nice enough
Stayed 2 nights in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

4/10 Poor

Kelley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Asked for a late check out and confirmed that we could check out at 1pm. The next day the told us “nobody said that” and we were told to leave right on the spot or we would be charged a fee!! Also advised upon check who the young woman at the desk who was the only honest person we encountered advised of breakfast times as it was included in our stay. Went to breakfast and advised we did not have breakfast included. The young woman with the red hair and fair completion was amazing!!!! I am just disappointed that the other woman who was very rude. The restaurant staff and service was amazing!! The only down fall was being lied to about breakfast not being included and our late check out when we specifically asked for one and confirmed with a nice gentleman at the front desk. Sadly I do not think we will be staying here again. Unless we can only deal with the nice young woman who checked us in upon our arrival. She was absolutely amazing.
Stayed 3 nights in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 Good

Alexander

Liked: Cleanliness, staff & service
I liked its proximity to the airport.
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

8/10 Good

elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Like that us a small airport
Stayed 1 night in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JRodriguez on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
The staff is amazing and friendly. Love the warm cookies they have stored at the desk. Yum. Room was nice and clean. However somewhat dated and somethings were done in a fix quick fashion, will fix better later. The area around the property is very lovely. Loved the fountain in the courtyard. Right next to the airport. super convenient.
Stayed 1 night in Mar 2024
Response from JR on 11 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Poor

Joel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heat...Only have one option for entire facility. HEAT or AIR. Low water pressure. They hope to renovate soon.
Stayed 1 night in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 Excellent

Alejandro

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Poor

steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would not stay again
Stayed 9 nights in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

10/10 Excellent

tiffanie

Stayed 2 nights in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Okay

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Don’t get your Hopes up to much
Room and Furniture were a bit dated, I would not recommend walking bare feet in the Room .. The Kitchen area.. Cabinet door to the refrigerator was broken .. The environment system “AC / Heat “ is controlled by the Hotel not you as the guest .. it was 60F at night .. room was close to 80F , because the Hotel has “HEAT ONLY “ selected… had the leave the windows open , but it’s a little noisy at times being right next to the airport and parking lot for the Hotel … The Bed was Ok not great .. Strangely the sink in the Bedroom had great Hot water , the But Shower / Tub not so much .. Very small shower area as well , jammed in with the toilet together .. if u wanted to close the door for privacy you had to kinda put one foot into the shower tub to do so .. Over all kinda disappointed esp for a double tree at $160 p/n and this was an Upgraded Suite also .. We stayed 2 nights The staff was very nice, I called about the AC / Heat , they offered a Fan .. which I declined.. I ended up just turning the OFF the AC/Heat unit .. Parking was a little tight especially if you get in late .. Best part is you are 2min away to catching your flight out .. so you can get an extra 30min of sleep before you go…
Stayed 2 nights in Feb 2024
Response from JR on 3 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I want to apologize for any inconvenience. I hope that you will give us another opportunity in your next stay in Tucson, at DoubleTree by Hilton.

6/10 Okay

Aga

Travelled with family
Disliked: Property conditions & facilities
The grounds were well kept liked the concept of suit like rooms with double door entry however the room it self needs updates things like sofa, chair and even bed sheets most cabinet doors around the sink area were broken and overall room conditions old
Stayed 2 nights in Feb 2024
Response from JR on 20 Feb 2024
I would like to take this time to apologize for your experience at our hotel. We all here try very hard to keep you our guest like yourself HAPPY. Unfortunately I can see that we have missed our mark with you this time and I hope that in the near future you will consider us again. We are also proud to say that we are currently in the early stages of our 2024 Renovation which will be in full force coming this April 2024. Please feel free to reach out to me on your next visit to our beauty city. And I will see that your accommodations are to your standards. Again, I would like to apologize for an inconvenience. I hope that you will give us another opportunity in your next stay in Tucson. You have my email. Please don't hesitate to reach out.

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot room with impractical fridge a beautiful motel
The moment you walk in, it feels like a luxury property. With the stairs, balconies, palm trees and pools, it just looks beautiful. Until you try to use the kitchenette. The fridge and microwave are hidden in corners behind doors that you have to open to get to them. These doors are in each other's way, but worse, there are drawers that fall open and block the way of the drawers. The fridge froze all food even in a low setting. And your only option to cool the room is to open the main door for the public to look and walk in. There was a sliding door with a tiny balcony, but it did not open. And the climate control only allows you to heat at night, but not to cool. So we were hot while it was 40 F outside.
Stayed 3 nights in Feb 2024
Response from JR on 20 Feb 2024
I would like to take this time to apologize for your experience at our hotel. We all here try very hard to keep you our guest like yourself HAPPY. Unfortunately I can see that we have missed our mark with you this time and I hope that in the near future you will consider us again. We are also proud to say that we are currently in the early stages of our 2024 Renovation which will be in full force coming this March 2024. Please feel free to reach out to me on your next visit to our beauty city. And I will see that your accommodations are to your standards. Again I would like to apologize for an inconvenience.

6/10 Okay

Alejandro

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from JR on 20 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Armando

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JR on 20 Feb 2024
Thank you for your recent stay with us. We hope to see you again soon

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, quiet stay!
The hotel staff was very friendly and accommodating. The property was very quiet and the room was comfortable. The rooms are a dated and a little run down but still nice and very clean. Will stay here again.
Stayed 1 night in Feb 2024
Response from JR on 20 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Having separate living space is nice.
Stayed 1 night in Feb 2024
Response from JR on 20 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree Suites by Hilton Tucson Airport to your expectations. Thank you for your loyalty means a great deal to us. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Good dining and cocktails. Convenient airport hotel.
Stayed 1 night in Feb 2024
Response from JR on 14 Feb 2024
Thank you for taking a moment to share your great experience with us! We are happy to hear that you enjoyed the DoubleTree Suites by Hilton Tucson Airport. Thank you once again for your feedback. We look forward to serving your travel needs at our property when you return to the area.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what made this hotel shine! I received a very friendly, warm greeting from the front desk upon checking-in. My room was cleaned very well while I was away. The room itself is large! I had a separate living room with hideaway bed and the bedroom was large. The door is open to the courtyard but the courtyard is secure. It felt like an older hotel community but as I said, the staff made the stay worth it!
Stayed 2 nights in Feb 2024
Response from JR on 14 Feb 2024
Thank you for taking a moment to share your great experience with us! We are happy to hear that you enjoyed the DoubleTree Suites by Hilton Tucson Airport. Thank you once again for your feedback. We look forward to serving your travel needs at our property when you return to the area.

4/10 Poor

Yvonne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JR on 14 Feb 2024
We apologize for the experience you had at our hotel, DoubleTree Suites by Hilton Tucson Airport. If there was anything that we could have done better let us know, we would like to hear from you. I certainly hope you give us another opportunity in the future to exceed your expectations. Thank you.

6/10 Okay

Salvador

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bathroom to small, ur nearly rubbing against the toilet paper rolls while sitting on toilet. Tub would drain very slow causing u to stand in water while showering.
Stayed 2 nights in Feb 2024
Response from JR on 14 Feb 2024
We apologize for the experience you had at our hotel, DoubleTree Suites by Hilton Tucson Airport. These challenges you experienced are more than disappointing and assure you that we will have them addressed each one of them with our team. I certainly hope you give us another opportunity in the future to exceed your expectations. Thank you

4/10 Poor

Allie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too many problems
I have stayed at this hotel several times but this time it was not good. There were so many problems and repairs needed in my room I gave the front desk a written list and the WiFi barely worked which is important for business travelers. The staff didn't seem to care. "I'm sorry, how can we make your stay better" would have helped. The hotel seems to.decline every year so this was my last stay at this hotel.
Stayed 3 nights in Jan 2024
Response from JR on 14 Feb 2024
We apologize for the experience you had at our hotel, DoubleTree Suites by Hilton Tucson Airport. These challenges you experienced are more than disappointing and assure you that we will have them addressed each one of them with our team. I certainly hope you give us another opportunity in the future to exceed your expectations. Thank you