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"This is our third trip to this hotel. What I noticed was it was more crowded. Instead of an easy access to go to breakfast or dinner , there is a QR code to make breakfast and dinner reservations. It was difficult for me since the QR code was not in English and ai had problems using this format. We didn't try the onsen , but decided on getting a room with an outdoor hot tub. Also when we were leaving, I sent the luggage by QR code only with the help of the reception staff. It should make things easier, but I beg to differ. This hotel has become a little too popular, more people than I would like. The food at the buffet remains the same. Nothing spectacular. "

"Family-friendly property but definitely a bit dated. The elevators had a funky smell. The living space was huge and the in-room bottomless beer amenity was pretty cool. Overall, it wasn’t bad for a short weekend trip to Hakone. "

"Rooms were fantastic "

"Breakfast needed a bit to be desired The restaurant is no where near big enough to cope with the number of people and the reservation system left long queues Also no orange juice on second day Dinner was fully booked by advance coach parties so went to a local Japanese restaurant 5 min walk away It was excellent and a lot cheaper than the hotel"

"This hotel was okay just that no more no less. The scenery it is in does all the heavy lifting, absolutely stunning area right on the lake. The room we had was spacious and comfortable. It was clean. It was however dated. The carpet was looking tired. The door sliders stuck. The plumbing in the bathroom made strange noises whilst showering. The "

"Clean room and great amenities. Staff were helpful"

"Clean room, nice staff, breakfast can be improved since it felt a bit dry "

"Highly recommended "

"Awesome hotel! The whole hotel is so beautiful, and all of the staff was so friendly and helpful. We loved that there were restaurants and the onsen and spa on site so we were able to relax without even leaving the property if we wanted. Everything was clean and well maintained and all of the restaurants were delicious! I would definitely recommend staying here if you get the chance."