Superior Suite, 1 Bedroom, Sea Facing | Premium bedding, free minibar, in-room safe, free WiFi
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Reviews of Nur Hotel

Nur Hotel
Iskenderpasa Mah. Dr. Kemal Dursun, Sok. no:15, Trabzon

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 72 reviews" "
Rating 8 - Good. 25 out of 72 reviews" "
Rating 6 - Okay. 13 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 8 out of 72 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hasan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from alahattin şahin on 27 Oct 2023
mr hasan, thx for staying with us. hope to see you soon.care yourself

8/10 Good

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in the city centre plus helpful staff.
Stayed 2 nights in Oct 2023
Response from ALAHATTİN ŞAHİN on 23 Oct 2023
thx for your comments. hope to see you again. kindest regards

4/10 Poor

Morad

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from alahattin şahin on 13 Aug 2023
thx for your comment. best of luck

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Nur is a nice hotel in a very good position close to the town square but down a side street, so it is quiet. The staff are very helpful and will organise a tour to Sumela and the mountains quickly and easily if you need it. The hotel is clean and functional. Breakfast is at the rooftop cafe with a great view. I had a great view from my room but the room was small.
Stayed 2 nights in Jul 2023
Response from ALAHATTİN ŞAHİN on 21 Jul 2023
thx for staying wid us. ıt was a pleasure to host you.hope see you again.best regards

10/10 Excellent

Hasan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from ALAHATTİN ŞAHİN on 24 May 2023
ıt was a plesaure to host you. Hope meet u again. thx for staying with us. best regards

8/10 Good

Ramses

Liked: Cleanliness, staff & service
.
Stayed 1 night in Sep 2022
Response from ALAHATTİN ŞAHİN on 25 Sept 2022
thx for your rating. hope to see you again, best regards

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience and didn't worth the money we paid. Communication issue , no room cleaning unless you request. Bad experience, only one staff who spoke English and very respectful person.
Stayed 4 nights in Aug 2022
Response from ALAHATTİN ŞAHİN on 20 Sept 2022
we ll adress this issue asap. best regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very small roof with bad smell, we couldn't stay for that night, then we changed the hotel.
Stayed 1 night in May 2022
Response from Alahattin Şahin on 13 Jun 2022
bu durum için özür dileriz. Haber etmiş olsaydınız çözüm bulabilirdik. Lakin bu konuyla bizzat ilgileneceğiz. İyi günler dileriz

8/10 Good

Anwar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from alahattin şahin on 29 Nov 2021
thanks for your rating mr anwar, hope to see you again. wish you all best

8/10 Good

Maram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is near Meydan it takes less than 1 min to reach Meydan park where are a lot of restaurants near you. The hotel offers a simple breakfast which is good. the staff was so helpful and friendly. only the downside is that there is a construction site near the hotel so we had to wake up always on the noise that comes from the site.
Stayed 7 nights in Sep 2021
Response from alahattin şahin on 28 Sept 2021
tha for your comments. hope to see you again . care good yourself. peace be with you

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very good location and good staff
Stayed 1 night in Jul 2021
Response from alahattin şahin on 21 Jul 2021
thx for your comments. hope to see you again. care good yourself

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The service fits perfectly with the price, the hotel location is really good since it’s too close to meydan and all other shopping/service areas, breakfast was good and the crew is so friendly and helpful especially Mr. Ayoub he helps with every possible way and makes sure you’re enjoying your trip to the fullest so credits to him for being the best receptionist anyone could ask for, the only down side is the hotel size which is too small as well as the rooms but it’s the best choice if you’re willing to go in a budget hotel.
Stayed 4 nights in Jul 2021
Response from Alahattin ŞAHİN on 16 Jul 2021
thx a lot for your kind and sincere comments. hope to see u again. care good yourself

8/10 Good

Niray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a perfect location
Staff members are super professional. Very accommodating. Yupy was very helpful. Helped me out finding the best area tours with very short notice. My twin room size was very small, but the view from it was awesome.
Stayed 1 night in Sep 2020
Response from Alahattin ŞAHİN on 28 Sept 2020
It's ok Mr Niray, we are so glad that you have enjoyed your vacation in our city. wish u have all best. care yourself

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here a few times. I like to Central location. It's a basic place to stay. It's clean and everyone is helpful. I wish the breakfast had better options but you get what you pay for. If you want a basic room at a good price. It's a good choice if your on a budget.
Stayed 2 nights in Mar 2020
Response from ALAHATTİN ŞAHİN on 15 Mar 2020
thx for your comment. we ll try to solve this issue asap. hope to see you again. BEST REGARDS

6/10 Okay

Ali

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from ALAHATTİN ŞAHİN on 4 Oct 2019
thx for your comments. best regards.

6/10 Okay

Ehsan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from ALAHATTİN ŞAHİN on 4 Oct 2019
thx for your rating. best regards

2/10 Terrible

stephan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE! Uncomfortable, noisy & crooked management
Very noisy. Very small room - showed us a larger room first but than they switched to a smaller room. There's not supposed to be hotel tax in Turkey but these guys charged a "tax" and wouldn't refund it even when we complained
Stayed 3 nights in Jul 2019
Response from ALAHATTİN ŞAHİN on 4 Oct 2019
we will adress this issue asap. best regards.

10/10 Excellent

Asel

Stayed 3 nights in Aug 2019

10/10 Excellent

Hamdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from ALAHATİN ŞAHİN on 25 Aug 2019
I am glad to host guest like you. we may meet again insallah. care about yourself. BEST REGARDS.

6/10 Okay

Verified traveller

Liked: Cleanliness
İt is okay for one night stay
Very small rooms. Poor breakfast. Only good thing is the location. Very close by the city center and Meydan.
Stayed 1 night in Aug 2019
Response from ALAHATTİN ŞAHİN on 24 Aug 2019
Thanks for staying with us . We will adress it directly

6/10 Okay

Hussam

Disliked: Cleanliness
Accepted
Not fully good cuz my room refrigerator wasn't work I told them many times.. They say yes but without and result
Stayed 4 nights in Aug 2019
Response from ALAHATTİN ŞAHİN on 19 Aug 2019
We will adress this directly. best regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Lo staff è stato molto disponibile e ci ha aiutato ad organizzare il nostro soggiorno. Hanno preparato la nostra camera prima dell'orario stabilito per il check-in. Purtroppo solo una persona dello staff capiva e parlava inglese. Per il resto l'hotel è in una posizione centrale, abbastanza pulito. Le camere, la colazione e i servizi sono standard.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities
I like the Hotel location it's near to the meydan Ataturk and restaurants and shopping are nearby, staff are very welcome, however, the hotel facilities are very old, the Hotel is not suitable to the young children and elderly, you need to climb dangerous steps to go to the reception, elevator starts from reception area its very small occupy 2/3 people with maximum weight 225,the starecase is almost death trap, part of it there is no hand railing, I was in room 405 for 2 nights, no body came to clean my room during this period, they was smell from bathroom, no soap holder, no tissue holder, the towels are very old it's risk to use, breakfast almost nothing to eat we use to go outside for breakfast.
Stayed 2 nights in Jul 2019
Response from ALAHATTİN ŞAHİN on 19 Jul 2019
We will adress on your this comment. thx for your comment. we glad to host you. best regards

10/10 Excellent

Verified traveller

Hotel Nur, Trabzon
Excellent location, friendly staff.
Stayed 2 nights in Sep 2018
Response from ALAHATTİN ŞAHİN on 6 Sept 2018
THX FOR YOUR COMMENT..HOPE TO SEE U AGAIN....BEST REGARDS

8/10 Good

TURKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الصور تختلف عن الواقع
Stayed 2 nights in Jul 2018
Response from alahattin şahin on 31 Jul 2018
thx for your comment sir, we sorry for this and asap we will fix this issue

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from front office on 13 Jun 2018
Thanks for rating. Hope to see u again ....best regards

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Peter J

Disliked: Cleanliness
Okay for price
Okay for the price and in a good location. The room was small, but adequate. The bathroom basin had urinal lollies in it, which was off putting and gave the room an unpleasant smell.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in reasonably quiet street.
Would definitely go back. Friendly staff, good breakfast.

2/10 Terrible

hakan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel çok soğuktu. Kahve var ama su ısıtacak makina yoktur. Lavabonun kapısının kiliti kırık kilitlenmiyor.
Stayed 1 night in Jan 2024

6/10 Okay

Lone

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from ALAHATTİN ŞAHİN on 18 Jul 2023
THX FOR COMMENT. HOPE TO SEE YOU AGAIN BEST REGARDS

10/10 Excellent

Hikaru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早めのチェックインに対応してくれてありがとうございました。 中心部からも近く、最低限の設備も整っており、清潔であり、とても心地よく滞在できました！
Stayed 1 night in Feb 2023
Response from Alahattin ŞAHİN on 20 Feb 2023
THX FOR YOUR COMMENTS. HOPE TO HOST YOU AGAIN.BEST REGARDS

8/10 Good

Mehmetcan

Stayed 1 night in Dec 2022
Response from ALAHATTİN ŞAHİN on 6 Jan 2023
PUANLAMANIZ VE BİZİ TERCİH ETTİĞİNİZ İÇİN TEŞEKKÜR EDERİZ MEHMETCAN BEY,HOŞ KALMANIZ DİLEĞİYLE

8/10 Good

MEHMET

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Alhattin ŞAHİN on 29 Dec 2022
bizi tercih ettiğiniz için teşekkürler Mehmet Bey, tekrardan görüşmek umuduyla saygılarımlar

8/10 Good

Dimitra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Alahattin ŞAHİN on 5 Dec 2022
txh for your rating. hope to host you again. kind regards

10/10 Excellent

Ebru

Stayed 2 nights in Sep 2022

10/10 Excellent

Fares

Stayed 2 nights in Jul 2022
Response from ALAHATTİN ŞAHİN on 23 Jul 2022
THX FOR YOUR RATING. HOPE TO SEE YOU AGAIN. CARE GOOD YOURSELF

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Otel çalışanları gerçekten çok ilgili, ama otel odası gerçekten eski ve pis gibiydi, musluklar çok fazla kireçliydi havlular yıkanmıştı ama eski olduklarından dolayı maalesef üstünde lekeler vardı.
Stayed 1 night in May 2022
Response from ALAHATTİN ŞAHİN on 25 May 2022
merhabalar, geri dönütünüz için teşekkür ederiz. bu konu ile hemen ilgileneceğiz. tercihinizi bizden yana kullandığınız için teşekkür ederiz. HOŞ KALIN

10/10 Excellent

Recep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from ALAHATTİN ŞAHİN on 5 May 2022
değerlendirmeniz için teşekkürler Recep Bey. Tekrardan görüşmek dileğiyle. HOŞ KALIN

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Hotel room is very cold
Stayed 9 nights in Jan 2022
Response from alahattin şahin on 22 Mar 2022
we ll address this issue, thx for your feedback. kind regards

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from alahattin şahin on 22 Mar 2022
thx for your comment and staying with us. hope to see u again . best regards

10/10 Excellent

In

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was great place to take a rest with my whole family. We stayed in the suite room that is on the top of the building. Very clean and comfortable.
Stayed 1 night in Aug 2021
Response from ALAHATTİN ŞAHİN on 14 Aug 2021
THX FOR YOUR BEAUTIFUL COMMENTS. HOPE TO SEE YOU AGAIN. CARE GOOD YOURSELF. BEST REGARDS

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from alahattin şahin on 5 Aug 2021
thx for your comment , hope to see u again

8/10 Good

UGUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey güzel
Stayed 1 night in Mar 2020
Response from Alahattin ŞAHİN on 3 Apr 2020
bizi tercih ettiğiniz için teşekkür ederiz Uğur Bey tekrardan görüşmek ümidiyle esen kalın

8/10 Good

Arif

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guzel konum iyi otel
Stayed 2 nights in Feb 2020
Response from Alahattin ŞAHİN on 26 Feb 2020
yorumunuz için teşekkürler arif bey. tekrardan görüşmek dileğiyle esen kalın

6/10 Okay

Hidayet

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Es war alles gut Ausser das die Sauberkeit nicht so war
Stayed 4 nights in Sep 2019
Response from ALAHATTİN ŞAHİN on 4 Oct 2019
thx for your feedback. We will adress this issue. best regards

4/10 Poor

Ahmed

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2019
Response from ALAHATTİN ŞAHİN on 2 Oct 2019
thx for your rating. best regards

8/10 Good

Soner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merkezde temiz bir otel
Stayed 3 nights in Aug 2019
Response from ALAHATTİN ŞAHİN on 2 Oct 2019
Yorumunuz ve puanlamanız için teşekkürler Soner bey. Tekrardan görüşmek dileğiyle. Esen kalın

8/10 Good

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from ALAHATTİN ŞAHİN on 2 Oct 2019
thx for rating. wish we meet again. best regards