Exclusive Room | Premium bedding, minibar, in-room safe, desk

Reviews of Aksular Hotel

4 out of 5
Aksular Hotel
Uzunkum Mevkii No: 371, Trabzon

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 79 reviews" "
Rating 8 - Good. 19 out of 79 reviews" "
Rating 6 - Okay. 9 out of 79 reviews" "
Rating 4 - Poor. 4 out of 79 reviews" "
Rating 2 - Terrible. 8 out of 79 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars. I recommend this hotel to everyone.
Stayed 3 nights in May 2024

6/10 Okay

Murad

Travelled with family
Disliked: Cleanliness
Below my expectations as hotel pictures in websites not true especially family rooms and bathrooms moreover hotel charge very expensive comparing with trabzon hotels
Stayed 6 nights in Sep 2023

6/10 Okay

FAEZ

Stayed 2 nights in Sep 2023

8/10 Good

Aydin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jul 2023
Response from Yusuf on 11 Aug 2023
Bizleri tercih ettiniğiniz için teşekkür ederiz. Sizleri tekrar aramızda görmekten memnuniyet duyarız.

2/10 Terrible

SAEED

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from DİNÇER on 3 Jul 2023
Merhaba, otelimizde neleri beğenmediniz öğrenebilir miyiz. 10 üzerinden 2 puan vermişsiniz. sebebini bilmek isteriz.

8/10 Good

Husam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from EA on 24 May 2023
Sizi ağırlamaktan onur duyduk tekrar bekleriz. :)

10/10 Excellent

Nasim

Stayed 1 night in Mar 2023
Response from YUSUF on 3 Apr 2023
Dear valued guest,First and foremost, we would like to thank you for your wonderful rating and review! Your satisfaction is one of our top priorities and seeing that you were pleased with our services makes us happy.We will continue to do our best to serve you in the most excellent way possible. We hope to provide you with the same quality of service during your next visit.Thank you once again and have a great day.Sincerely,Aksular HOTEL

8/10 Good

Mesut

Stayed 3 nights in Dec 2022
Response from EA on 24 May 2023
Değerlendirmeniz için çok teşekkür ederiz. Sizleri tekrar görmek dileğiyle. :)

4/10 Poor

Mohammed

Stayed 1 night in Aug 2022
Response from Yusuf on 2 Sept 2022
Thank you for choosing us. Your comments are important to us. Rest assured we will fix these issues

10/10 Excellent

Ali

Stayed 2 nights in Aug 2022
Response from Yusuf on 21 Aug 2022
Thank you

10/10 Excellent

Alla

Stayed 2 nights in Aug 2022
Response from Yusuf on 8 Aug 2022
Thank you for visiting us and we wish you a nice holiday.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel easy to access city center
Stayed 4 nights in Jul 2022
Response from DK on 3 Aug 2022
otelimiz adına verdiğiniz güzel puan için teşekkür ederiz. Minnettarız, yeniden sizi ağırlamaktan mutluluk duyarız :)

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
We were very happy with our stay at the hotel. The staff was very friendly and very helpful. It is a very nice hotel and we recommended it highly.
Stayed 1 night in Jul 2022
Response from DK on 27 Jul 2022
THANK YOU SO MUCH FOR YOUR BEAUTIFUL COMMENT. WE ARE GRATEFUL. STAY HEALTHY

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel for the price
Very beautiful hotel and great staff from the receptionist to the General Manager.... Good food in restaurant and had breakfast, lunch and dinner menus.. Very nice room with great sea view... Had all amenities.... would stay again
Stayed 1 night in Dec 2020
Response from Yusuf on 8 Dec 2020
Thank you for everythink.

10/10 Excellent

Bill, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Please put a lamp in each room. The overhead light switch is by the door and the bed is at the opposite side of the room. Had to use my cell phone light to get to the bed after turning off the lights. But fantastic room and location of hotel!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I love this hotel and all the staff who are working here so kindly
Stayed 1 night in Oct 2019
Response from furkan on 18 Oct 2019
thank you sir.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the little extra in comparison to other deals that are out there. Everything is really clean and convenient with a number of free amenities. The location is great and if you like safe its right by the police station.
Stayed 3 nights in Aug 2019
Response from Yusuf ALTUNTAŞ on 16 Aug 2019
First of all, thank you for choosing us. We would like to know that we will consider your valuable comments. We will be pleased to see you again Sincerely

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality is best i ever had. Everyone is very friendly and welcoming. I also traveled with over 40 plus people and they assisted us all.
Stayed 4 nights in Jul 2019
Response from Yusuf ALTUNTAS on 12 Jul 2019
Thank you sir. We are honored to see you among us

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Yusuf ALTUNTAS on 13 Jun 2019
THANK YOU :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A view of the room of the hotel is very nice, and its location beside the highway .... we can enjoy staying comfortably.
Stayed 1 night in Apr 2019
Response from Murat BAŞER on 10 Apr 2019
Dear Guest, We would love to thank you for your warm comments on our services and hotel. We are trying to improve our services, our quality every day. On this way, it is inspiring to have such comments. Sincerely.

2/10 Terrible

Adel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad
Very bad The pictures were not the same and the rooms were not given
Stayed 2 nights in Jul 2018
Response from Sales and Marketing Department on 5 Jul 2018
Dear customer, We would like to inform you that, as a company we never use fake photos of our services or rooms. But due to season conditions, sometimes we can not be able to upgrade guest rooms. Otherwise, our employees have trained to be hospital to our customers. Thank you for your honest comments on our services. You can be sure that we will be working on it. We wish you a pleasant holiday.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2017
Bizi tercih ettiğiniz için teşekkür eder sizleri tekrar aramızda görmekten onur duyarız. AKSULAR OTEL

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
HORRIFIC
The checkin and checkout was a nightmare the hotel charged me again despite the fact my booking was prepaid
Stayed 1 night in Jun 2017
Response from Aksular otel on 8 Jul 2017
Dear Sir/Madam; We are thankful for your honest comments about our services. We are sorry about the problems during your stay at Aksular family. We would like to inform you that we will take your comments as a lesson and work on it with passion. We would love to host you again. Aksular Family

8/10 Good

Amar, Makkah

Liked: Cleanliness, staff & service
Great Place to stay
A good place with reasonable price.
Response from General Manager on 10 Sept 2016
THANK YOU SUR AND AGAIN COME BACK WE HOTEL

10/10 Excellent

Suat

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Yusuf on 13 Feb 2024
Değerli yorumlarınız için teşekkür eder iyi tatiller dileriz.

10/10 Excellent

Olgun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yusuf on 2 Feb 2024
Hello, thank you for your nice feedback, we wish you a nice holiday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yusuf on 2 Feb 2024
Hello, thank you for your nice feedback, we wish you a nice holiday.

10/10 Excellent

Alptug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yusuf on 2 Feb 2024
Hello, thank you for your nice feedback, we wish you a nice holiday.

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Yusuf on 2 Feb 2024
Hello, thank you for your nice feedback, we wish you a nice holiday.

8/10 Good

ugur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Naser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Emrah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Sahin

Stayed 1 night in Jun 2023
Response from Yusuf on 19 Jun 2023
"Merhaba,Konaklamanız sırasında otelimizi tercih ettiğiniz için teşekkür ederiz. Misafir memnuniyeti bizim için önemlidir ve olumlu geri bildiriminiz bizi mutlu etti.Sizi tekrar ağırlamak için sabırsızlanıyoruz.Saygılarımızla,Aksular otel

8/10 Good

Furkan

Stayed 1 night in Jun 2023
Response from Yusuf on 19 Jun 2023
"Merhaba,Konaklamanız sırasında otelimizi tercih ettiğiniz için teşekkür ederiz. Misafir memnuniyeti bizim için önemlidir ve olumlu geri bildiriminiz bizi mutlu etti.Sizi tekrar ağırlamak için sabırsızlanıyoruz.Saygılarımızla,Aksular otel

10/10 Excellent

Emiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verrassing
Verrassend mooie kamer. Was gerenoveerd. Maar wat ook super meeviel was het restaurant. Echt lekker gegeten en voldoende grote porties.
Stayed 2 nights in Jun 2023
Response from Yusuf on 19 Jun 2023
"Hello,Thank you for choosing our hotel during your stay. Guest satisfaction is important to us, and your positive feedback made us happy.We look forward to welcoming you again.Best regards,Aksular hotel

8/10 Good

Ronaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Yusuf on 19 Jun 2023
"Hello,Thank you for choosing our hotel during your stay. Guest satisfaction is important to us, and your positive feedback made us happy.We look forward to welcoming you again.Best regards,Aksular hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from EA on 24 May 2023
Bizi tercih ettiğiniz ve değerlendirmeniz için çok teşekkür ederiz. Tekrar görüşmek dileğiyle. :)

2/10 Terrible

Sefa

Stayed 1 night in May 2023
Response from DİNÇER on 9 May 2023
Merhaba, otelimizin en iyi ve yeni odalarından birinde konaklama yapmanıza rağmen 10 üzerinden 2 puan vermenizin nedenlerini, gelişimimiz açısından öğrenmek istiyoruz. Rica etsek karşılaştığınız sorunları belirtir misiniz.

10/10 Excellent

Tuna

Stayed 1 night in Apr 2023
Response from EA on 24 May 2023
Değerlendirmeniz için teşekkür ederiz, sizleri otelimizde tekrar görmekten mutluluk duyarız. :)

10/10 Excellent

Kader

Stayed 1 night in Apr 2023
Response from EA on 24 May 2023
Teşekkür ederiz, Trabzon gezilerinizde sizleri yine aramızda görmeyi dileriz.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Otel genel olarak rahat ve konforluydu. Çalışanlar ilgisizdi ve çok güler yüzlü değildi ama bir soru sorduğunuzda cevap veriyorlar. Temizlik idare ederdi biraz tozluydu ancak oda servisi iyiydi 👍
Stayed 2 nights in Apr 2023
Response from YUSUF on 20 Apr 2023
Merhaba,Gerçekten değerli geri bildiriminiz için teşekkür ederiz. Konaklamanızın genel olarak rahat ve konforlu olduğunu öğrenmekten memnuniyet duyduk. Bununla birlikte, çalışanlarımızın ilgisiz davranışlarınızdan dolayı üzgünüz. Bu durumda, çalışanlarımızın daha güler yüzlü ve misafirperver bir hizmet sunmaları konusunda eğitimler alacaklarını belirtmek isteriz.Ayrıca, temizlik konusunda yaşadığınız olumsuz deneyimlerden dolayı da üzgünüz. Bu konuyu otel yönetimimizle paylaşarak gerekli tedbirleri almalarını sağlayacağız. Oda servisi hizmetimizden memnun kalmanız ise bizi mutlu etti.Siz değerli misafirlerimizin geri bildirimleri sayesinde otelimizin hizmet kalitesini arttırmak için çalışmalarımızı sürdüreceğiz. Tekrar konaklama şansı vermenizi diler, sizleri en yakın zamanda tekrar otelimizde ağırlamaktan mutluluk duyarız.Teşekkürler.

10/10 Excellent

SALIHA BERIL

Stayed 1 night in Mar 2023
Response from Yusuf on 26 Mar 2023
Teşekkür eder sizleri tekrar aramızda görmekten memnuniyet duyarız

10/10 Excellent

hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Yusuf on 16 Aug 2022
Thank you for visiting us and we wish you a nice holiday

10/10 Excellent

Mustafa

Stayed 3 nights in Jul 2022
Response from DK on 3 Aug 2022
Otelimiz adına verdiğiniz güzel puan için teşekkür ediyoruz. Minnettarız, yeniden sizi ağırlamaktan mutluluk duyarız :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ailecek bir gece konakladık. Ulaşımı kolay. Yataklar rahat. Banyo temiz. Kahvaltı tatminkar. Kötü ayrılmadık. Yolumuz düşerse tekrar kalabiliriz.
Stayed 1 night in Jul 2022
Response from DK on 27 Jul 2022
Güzel yorumunuz için çok teşekkür ederiz. Sağlıcakla kalın.

4/10 Poor

Senol

Stayed 1 night in Jul 2022
Response from Yusuf on 8 Aug 2022
Thank you for visiting us and we wish you a nice holiday.

10/10 Excellent

Cihan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok memnun kaldık.
Stayed 1 night in May 2022
Response from Dinçer on 6 May 2022
teşekkür ederiz.

4/10 Poor

Aysel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Sehr unflexibel und unfreundliches Personal. Uns wurde keine Informationen zu dem Hotel gegeben (Frühstückszeiten und Ort, Parkmöglichkeiten, usw) und mit vier Koffer für zwei Personen kam die erhoffte Unterstützung seitens Personal ebenfalls nicht. Die Betten waren unbequem aber sauber. Wir konnten lediglich ein/zwei Stunden schlafen und hatten aufgrund der zu hohen Kissen steife Nacken.
Stayed 3 nights in Apr 2022
Response from Dinçer on 25 Apr 2022
Hallo, ich bin Dincer, der Hotelmanager. Ich wünschte, Sie hätten diese Probleme an der Rezeption des Hotels gemeldet. Denn es waren keine unlösbaren Probleme. Wir hätten zusätzliche Kissen geben können, wir hätten mehr Unterstützung von unserem Bell Boy-Mitarbeiter bekommen können. Nochmals vielen Dank für Ihren Kommentar und dass Sie sich für uns entschieden haben.

10/10 Excellent

Samet

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2020
Response from Yusuf on 5 Dec 2020
Teşekkür ederiz görüşleriniz bizim için değerlidir.