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"Nice view of the harbour from the room. Room is spacious and food is great"

"Staff: very friendly. They are very responsive to my questions. I managed to ask for pick up service just several hours before my arrival. They are able to entertain my request. At the property, staff is very friendly. I feel at home. Location: the onsen hotel is near utsumi station. There is a free pick up service from the station. A wonderful sea view from the room. Can walk along the coast anytime. There are a lot of restaurants nearby. But we chose to dine in at the hotel. Cleanliness and size : clean and spacious. The hotel probably spends a lot of money on the maintenance. The hotel looks very grand but at the same time looks very ‘japanese’. I have been to many onsen hotels and I would say this one is the best at this reasonable price! Highly recommended if you go to Nagoya "

"Thank you for your service "

"Did not have a great time at this place. It is more suited to retired old Japanese people who want to go to the onsen. Felt a bit uncomfortable as we were the only westerners there but people were friendly. While the view was good from our room, the beach was dirty and not maintained. If the hotel would have paid someone to clean the beach up every morning it would’ve been a better experience."