Airport Hotels, Torrance (TOA)

"What we liked - It was a comfortable King bedroom with small kitchen sink area, dining table, sofa, computer desk and had refrigerator with Microwave. The hotel is within 10 to 15 mins drive from the Lax airport and has a Costco located within 5 minutes drive from it. So you get cheapest gas if you have the membership. What we didn't like - The hotel room seems old as the carpet looked very old, the room has strange odor, and room AC didn't seem to actually cool the room as you would normally expect it to. Keep in mind - Even though this hotel is near the airport away from LA downtown, they still charge you car parking rate of about 25$ including tax per night. So factor this in when reserving. "

"When I got there the front desk attendant was rude and could not understand him and he raised his voice "

"Great overall vibe and the location is amazing. "

"Great comfy beds 🛌 . "

"The staff was extremely rude upon check in. We were told the room had air conditioning and could sleep 5, but upon arrival there was 1 king bed and 1 queen. When I asked where our 5th person was supposed to sleep, as we were charged $20 for having an extra person (and ok ages were input so you could easily see we had no infants or children under 5) I was told to pay $30 extra for a roll away bed. Then the air conditioning in the room kept showing an error code and did not work our entire stay. There was only 2 towels in the room and the hand soap was empty. When we asked for more the gentleman rudely rolled his eyes, slammed the door behind him and then brought the items back to me. We had stayed here before with no problems or issues but this time was so unpleasant we definitely won’t be back. So to recap, we have rude guest services, an AC that did not work, not enough towels, empty hand soap, and treated like an inconvenience when they didn’t make the room up properly. Do better Sir. As a business owner myself, this is not how you get return customers. "

"My husband and I loved this hotel! We went with our 6 month old and she absolutely loved it! Room was clean and we were so close to many things to do as a family! Highly recommend! "

"no airport shuttle. "

"Very nice place and very good customer service I’m totally come back "

"Clean room"