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Diamond Hotel

2.0 star property
Hotel in Torquay with a 24-hour front desk

Choose dates to view prices

Photo gallery for Diamond Hotel

Beach
View from property
Exterior
Lobby
Miscellaneous
The Richmond Hotel, in Torquay City Centre, offers a genuine welcome. Multilingual staff provide attentive service at the 24-hour front desk, and free WiFi in public areas keeps guests connected. Previous visitors value the helpful around-the-clock assistance.

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Parking available
  • Free WiFi

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Comfort Double Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout curtains
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
Desk
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

Deluxe Double Room, Ensuite, Sea View

Highlights

Heating
Fan
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 161 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Economy Double Room, Ensuite

Room

Economy Double Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Digital channels
Desk
Iron/ironing board
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room, Ensuite, Sea View

Quadruple Room, Ensuite, Sea View | View from property

Quadruple Room, Ensuite, Sea View

Highlights

Heating
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • 194 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Standard Quadruple Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Digital channels
Iron/ironing board
Desk
  • 161 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bunk Bed and 1 Queen Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Digital channels
Iron/ironing board
Desk
  • 97 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Digital channels
Iron/ironing board
Desk
  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior Triple Room, Ensuite, Sea View

View from property

Superior Triple Room, Ensuite, Sea View

Highlights

Heating
Fan
Blackout curtains
Separate bedroom
Hairdryer
Coffee/tea maker
Electric kettle
Digital channels
  • 194 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Deluxe Suite, Accessible

Deluxe Suite, Accessible

Deluxe Suite, Accessible

Highlights

Separate sitting area
Heating
Separate bedroom
Electric kettle
Desk
  • 323 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

Comfort Twin Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout curtains
Hairdryer
Electric kettle
Digital channels
Desk
Iron/ironing board
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Double Room, Ensuite

Room

Basic Double Room, Ensuite

Highlights

Heating
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • 97 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
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About the area

Torquay City Centre, a neighbourhood in Torquay, is home to Diamond Hotel. Princess Theatre and Torquays Dinosaur World are cultural highlights, and some of the area's activities can be experienced at Torquay Marina and Torquay Golf Club. Babbacombe Model Village and Gardens and Paignton Pier are also worth visiting. Looking to get your feet wet? Scuba diving, windsurfing and sailing adventures can be found near the property.
Visit our Torquay travel guideOpens in a new window
Map
27 Croft Road, Torquay, England, TQ2 5UD

What's nearby

  • Torre Abbey Sands - 3 min walk - 0.3 km
  • Princess Theatre - 6 min walk - 0.6 km
  • Torre Abbey - 8 min walk - 0.7 km
  • Meadfoot Beach - 3 min drive - 2.1 km
  • Babbacombe Beach - 4 min drive - 2.7 km

Getting around

  • Exeter (EXT-Exeter Intl.) - 43 min drive

Restaurants

  • ‪TQ Beerworks - ‬5 min walk
  • ‪Brody's Breakfast Bistro - ‬6 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Cafe One Hundred - ‬7 min walk
  • ‪Visto Lounge - ‬8 min walk

About this property

Diamond Hotel

Hotel located in Torquay City Centre
Diamond Hotel provides free continental breakfast and more. Stay connected with free WiFi in public areas.
Other perks at this hotel include:
  • Self-parking (surcharge), a 24-hour front desk and multilingual staff
  • Smoke-free property

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Frequently asked questions

Is Diamond Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Diamond Hotel?

Self-parking is available for a fee.

What time is check-in at Diamond Hotel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM.

What time is check-out at Diamond Hotel?

Checkout is at 10:00 AM.

Where is Diamond Hotel located?

Located in Torquay City Centre, this hotel is within a 10-minute walk of Riviera International Conference Centre, Torquay Marina and Princess Theatre. Torre Abbey Sands and Torre Abbey are also within 15 minutes.

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Reviews

Diamond Hotel Reviews

6.4

6.8

Cleanliness

8.4

Location

7.6

Staff & service

4.2

Eco-friendliness

5.6

Property conditions & facilities
Rating 10 - Excellent. 61 out of 307 reviews
Rating 8 - Good. 94 out of 307 reviews
Rating 6 - Okay. 49 out of 307 reviews
Rating 4 - Poor. 42 out of 307 reviews
Rating 2 - Terrible. 61 out of 307 reviews

Reviews

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities
The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Required a lot of up and down climbing to get around
Stayed 4 nights in Sep 2025

2/10 Terrible

AnnMarie

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
Stayed 11 nights in Sep 2025

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
Stayed 1 night in Sep 2025

2/10 Terrible

Donna

Horrible
Stayed 1 night in Oct 2025

6/10 Okay

Nick

Liked: Staff & service
Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental.
Stayed 3 nights in Aug 2025

2/10 Terrible

Yvonne

Disliked: Staff & service, property conditions & facilities
I was s bit worried staying there as a single traveller
Stayed 1 night in Jun 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room.
Stayed 3 nights in Aug 2025

8/10 Good

Chandan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in May 2025

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose
Stayed 2 nights in Aug 2025

2/10 Terrible

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Stayed 2 nights in Jun 2025

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap as chips, which is why I booked it. But the room was dingy. Lots of areas badly in need of maintenance and the icing on the cake was a badly chipped mug provided to make coffee.
Chipped cup in room for tea and coffee
View from the room
Damaged leaky bath
Stayed 1 night in Jul 2025

4/10 Poor

Richard

Charges for parking outragous
Stayed 4 nights in Jul 2025

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this hotel before it was lovely new owners now arrived was told I needed photo ID if I didn’t have it I had to pay £100 deposit they charge you £10 for parking you can park out on the road for free plenty of space my bathroom has mould door not painted properly Toilet roll hanging off wall curtains with filthy sideboard was stained and scratched up. Need a good clean and new furniture. Must say bedding was very clean comfortable bed had a beautiful view from balcony. As long as you know, it’s a budget hotel you’ll be okay don’t expect the Ritz.
Stayed 1 night in Jul 2025

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
We took one look and walked away didn’t stay ! Just didn’t like the hotel or the vibe of it . Very run down
Stayed 1 night in Jun 2025

4/10 Poor

Lewis

Liked: Cleanliness
Disliked: Staff & service, amenities
I recently stayed at this hotel and had a very mixed experience. The gentleman on the night shift was extremely rude and arrogant – without doubt the most unpleasant member of staff I’ve ever come across in a hotel. However, the lady on reception in the morning was the complete opposite: very polite, helpful, and welcoming. The owner was also friendly and made an effort, which I really appreciated. That being said, they charge £10 per night for parking, which feels like daylight robbery, especially since you don’t even get a guaranteed parking space for that fee. The condition of the hotel itself isn’t great – it’s definitely in need of some attention – but for the price you pay, it’s decent value. Overall, the stay was acceptable thanks to the morning staff and the owner, but the night staff really lets the place down.
Stayed 2 nights in Aug 2025

4/10 Poor

Ronald

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Love the rustic and vintage style, and staff were pretty nice but IT REAAALLY needs renovation. Not satisfied with their breakfast 😆 and hell expensive. No lift. Shower on the 3rd flr was just us flowing like my pee 😆 (not joking). No free parking which is £5 per night. They have pool w/o warmer and cost £10 (I forgot if it's family already or per person , or per swim. Breakfast was just croissants, coffee & tea, and 2 kinds of fruit drinks-that was JUST it. No protein or salads, none. So yeah.. pretty needs good management. It was a lovely sight, and the room given to us has a balcony with a pretty overlooking sea site. 😍
Stayed 2 nights in Aug 2025

2/10 Terrible

Drilon

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed was understatement No water Then no hot water Rooms were awful curtains didn’t fit window Was worse than a hostel
Stayed 1 night in Jun 2025

2/10 Terrible

Mandy

Disliked: Cleanliness, amenities, property conditions & facilities
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Stayed 1 night in May 2025

2/10 Terrible

Mary

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No cold water for the whole of the 7 days had to buy bottled water to have wash lift never worked for the whole of the stay room not cleaned at all for 7days towels not changed for the whole of the stay bin not emptied for the whole of the stay tea tray not filled up just absolutely disgusting the only thing that was good was the view if I could of found some were else to stay I would have left on day 2
Stayed 7 nights in Jun 2025

2/10 Terrible

Madhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They can improve but need to be honest

no information on refurbishment work about the property
Stayed 1 night in May 2025

2/10 Terrible

Penny

Disliked: Cleanliness, amenities, property conditions & facilities
Awful! No running cold water in room, couldn't flush toilet, kettle was disgusting so couldn't use, no cups,no soap. Poor cleanliness. TV okay, bed comfy, clean bedding and towels. Parking advertised but be warned there is a £10 charge per night which I found out on arrival and didn't see mentioned on website.
Stayed 1 night in Jun 2025

2/10 Terrible

Trevor

Disliked: Staff & service
I booked a room for a one night stay on Torquay, as i was travelling from Reading to pick my partner up in Paignton. I was going to leave about 7, after work, to get there for approx 11pm. I rang and made sure i could get in. i was told that if i got there after 10pm, i would be charged an additional £15 late check in fee. I have never heard that before in my life. Suffice to say, i didn't use the room and travelled down in the morning. maybe these things exist, but i've never heard anything so stupid in all my hotel staying days.
Stayed 1 night in Jul 2025

4/10 Poor

Katarzyna

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very old, there is renovation going inside so its mess and dirt everywhere. Think they should close it for now. Room was ok to sleep- nothing else. Kettle and 2 cups provided- no tea coffee etc. Its also not clearly stated but they charge £10 extra for parking per night which is quite expensive. We won't be back anytime soon.
Stayed 1 night in May 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
My mates pillow had blood on it asked them to change it said was he happy to keep the same pillow case.
Stayed 1 night in May 2025

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