Small room and bathroom.
Check out is at 11am- we were extended a late checkout. Had the do not disturb sign on our door. 8:30am we were woken up to 6 knocks n the door then the door trying to get opened. I jumped out of bed and went to the door, it was housekeeping. She could obviously see I just woke up then says sorry then asks what time check out is. I looked at her and said well it’s 11am but I was extended a late check out. Not impressed at all. Why would she be knocking on our door at 8:30am when check out is not till 11am the asking me what time check out is.
This was the first time at this hotel and will be the last. I also have friends who are travelling to Toronto and were staying at this hotel. I will be letting them know to cancel their reservation and book elsewhere.
I did mention this to the lovely girl at the front desk this am after she asked how my stay was. She said she would offer me something but since I prepaid in full she could not offer me anything. She was so apologetic about what happened. But it was not her fault. Just very unhappy with our first stay at a sandman hotel. Will definitely not book with this brand again.