In-room safe, desk, laptop workspace, blackout curtains

Reviews of Great Canadian Casino Resort Toronto

4 out of 5
Great Canadian Casino Resort Toronto
1133 Queens Plate Dr, Toronto, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 357 out of 526 reviews" "
Rating 8 - Good. 92 out of 526 reviews" "
Rating 6 - Okay. 28 out of 526 reviews" "
Rating 4 - Poor. 24 out of 526 reviews" "
Rating 2 - Terrible. 25 out of 526 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Travelled with family
Liked: Staff & service, amenities
I really like the size of the room. I had the king corner room. It comes with a king size bed and a pull out sofa. My pull out sofa had no pillow, sheets or blanket. Had to reach out to the front desk and they pretty much didn't believe me. They kept saying it was in the closet. Closet wasn't very big and i told I'd see it if it was in the closet. Also 1 bathrobe ? Not ok!!!
Stayed 1 night in May 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful facility but public bathrooms were very dirty. As if cleaners refused to step in them Rooms were great and spacious.
Stayed 1 night in May 2024

10/10 Excellent

Ian, Oshawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good will be better after. Construction and location guide Information
Stayed 1 night in May 2024

10/10 Excellent

Anessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional, especially Syed. Always goes above and beyond.
Stayed 2 nights in May 2024
Response from Hotel Manager - Rami Zok. on 24 May 2024
Dear Anessa, Thank you for selecting the Great Canadian Casino Resort Toronto for your recent visit. We are pleased to hear that you enjoyed every aspect of your stay. Your positive feedback will be shared with Syed. We look forward to the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Ghislain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 24 May 2024
Dear Ghislain, We sincerely appreciate your decision to stay at the Great Canadian Casino Resort Toronto and are glad to learn that you found all aspects of your stay to be enjoyable. We look forward to the opportunity of having you once more in the future as our guest.

10/10 Excellent

Lucas

Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 24 May 2024
Dear Lucas, Thank you for choosing The Great Canadian Casino Resort Toronto for your stay. We really appreciate you taking the time to share your feedback through the rating of your experience while in our care. It is a pleasure to know that you thoroughly enjoyed your stay with us. We look forward to your return in the future. Warm Regards,

10/10 Excellent

William S, Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the overall omniscient can't wait to see and stay again once its completed.
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 23 May 2024
Dear William, We are glad you enjoyed the overall experience! It is exciting to hear that you are looking forward to staying again once all our facilities are completed. If you have any specific feedback or suggestions, feel free to share them. Your input can help make the experience even better!

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 2 nights in May 2024
Response from Hotel Manager - Rami Zok. on 22 May 2024
Dear Jack, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are satisfied to read that you did enjoy all aspects of your stay with us and found our hotel clean and team members friendly. We hope to have the pleasure of welcoming you again in the future.Kind Regards,

8/10 Good

Cheng Man, Russell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 23 May 2024
Dear Cheng Man, thank you for sharing your positive experience with us. It appears that you enjoyed most aspects of your stay. We look forward to welcoming you back soon. Please feel free to let us know if you need any further assistance or if there is anything we could improve upon to achieve a perfect score next time.

8/10 Good

Cheng Man, Russell

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and nicely renovated.
Stayed 2 nights in May 2024
Response from Hotel Manager - Rami Zok. on 22 May 2024
Dear Cheng Man, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are thrilled that you enjoyed every aspect of your visit and found our accommodations spacious and nicely renovated. Our team works diligently to ensure the comfort and satisfaction of each and every guest. We look forward to welcoming you back in the future.

10/10 Excellent

Anessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and the Staff is Amazing! Especially the British guy at the reception.
Stayed 3 nights in May 2024
Response from Hotel Manager - Rami Zok. on 22 May 2024
Dear Anessa, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We appreciate you taking the time to review our resort, and we’re delighted to read such positive comments. It’s wonderful to hear that your experience was excellent. I will share your compliments with our fellow team member, Syed. I am sure this will serve as motivation for all our team members. We hope your next visit will be just as satisfactory.

10/10 Excellent

Dyanand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok on 21 May 2024
Dear Dyanand,Thank you for your perfect rating. Your words keep us motivated.Regards,

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager - Rami Zok. on 22 May 2024
Dear Brenda, Dear Maung, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay and for taking the time to share your feedback. We are pleased to see that you enjoyed all aspects of your visit resulting in a satisfactory rating. We hope to have the pleasure of welcoming you again in the future.Warm regards,

10/10 Excellent

Dyanand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and courteous staff, very accommodating , would definitely recommend and stay again
Stayed 2 nights in May 2024
Response from Hotel Manager - Rami Zok on 21 May 2024
Dear Dyanand,Thank you for the compliments.Regards,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel and room
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok on 21 May 2024
Dear Gary,We are delighted that you enjoyed your hotel stay with us.Thank you,

10/10 Excellent

Andre, Burford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless.
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 17 May 2024
Dear Andre, Thank you for choosing The Great Canadian Casino Resort Hotel Toronto for your stay. We appreciate your feedback and look forward to welcoming you back soon. We hope your next visit with us is just as satisfactory.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great property hotel was clean
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 15 May 2024
Dear Jennifer, Thank you for taking the time to share your review of our hotel. We are thrilled to hear that you loved every part of your stay based on your rating. We look forward to welcoming you back soon. Warm regards,

10/10 Excellent

Brenda, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager - Rami. Zok on 13 May 2024
Dear Brenda, We thank you for taking the time for giving us such a rating.It is always a pleasure to receive positive feedback.We look forward to seeing you again Kind regards,

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great beds great sleep
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 15 May 2024
Dear Carolyn, We are glad you stayed with us at the Great Canadian Casino Resort Hotel Toronto. Happy to hear everything went smoothly during your visit. Can’t wait to welcome you back soon.

6/10 Okay

todd, Huntsville

Business traveller
Liked: Cleanliness, property conditions & facilities
Not very helpful front desk and attention to Customer service.
Stayed 1 night in May 2024
Response from Hotel Manager - Rami. Zok on 13 May 2024
Dear Todd, We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcomeyou back again.

10/10 Excellent

Hyunlee

Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 9 May 2024
Dear Hyunlee, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are delighted to read that you did enjoy all aspects of your stay with us and that the team did a great job in ensuring that. We look forward to your next visit. Kind regards

10/10 Excellent

Erin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a lot to do.
Stayed 1 night in Mar 2024
Response from Hotel Manager - Rami Zok. on 9 May 2024
Dear Erin, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are delighted to read that you did enjoy all aspects of your stay with us and that our resort offerings met your expectations. We hope to have the pleasure of welcoming you again in the future.Warm regards

4/10 Poor

Christopher

Travelled with family
there was no place whatsoever to enjoy buffet style breakfast. No continental breakfast, you only could rely on fast food franchise joints that were available at the casino only. That meant that you either had to get room service, or nothing at all if you had a family member with you that was under age. Because the food was only available on the casino floor and that meant that our 17-year-old daughter was not able to come with us to get a nice dinner at the restaurant
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok on 10 May 2024
Dear Christopher,I would like to thank you for choosing Great Canadian Casino Resort Toronto for your destination in Toronto moreover for taking the time to pen down such detailed online comments. It is important to hear from our guests to improve and maintain quality. We will share your feedback regarding breakfast buffet and other food options on site with our F&B team. We do have hotel bolly bar where minor can have food other then room service. We strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.Thank you again for sharing your experience, and we hope your next visit will be more pleasant then last one.Regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort is still under construction. Facilities are extremely limited.
Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 9 May 2024
Dear David, Thank you for your feedback and for choosing to stay with us at The Great Canadian Casino Resort Toronto. We apologize for any inconvenience caused by our ongoing construction, as we work to complete our facilities and provide the complete range of services soon. We hope by your next visit with us all the work will be complete. Warm regards,

10/10 Excellent

Steve

Liked: Property conditions & facilities
Coming from the north, it was very easy to drive !
Stayed 2 nights in Apr 2024
Response from Hotel Manager - Rami Zok on 6 May 2024
Dear Steve,Thank you for the rating. We are delighted that we you enjoyed your stay with us. The property is conveniently located along highway 27 and the airport as well. We would be more than glad to welcome you again.Regards,

8/10 Good

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
great stay, however still no pool so the kids were stuck in the rooms, hoping you get this opened up soon as i will be back July 13 for Neyo
Stayed 2 nights in May 2024
Response from Hotel Manager - Rami Zok on 6 May 2024
Dear Nick,Thank you for your review. We are positively hopeful that the pool and other amenities are open by July 2024. We look forward on seeing you again on your next visit.Regards,

10/10 Excellent

Vanessa

Stayed 1 night in May 2024
Response from Hotel Manager - Rami Zok. on 24 May 2024
Dear Vanessa, Thank you for taking the time to share your feedback through your rating of our hotel. It is a pleasure to know that you thoroughly enjoyed your stay with us. We look forward to your return with us in the future. Warm Regards,

2/10 Terrible

Sienna

Stayed 1 night in Apr 2024

2/10 Terrible

Linda

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't like that the parking was so far from the front entrance. They charged a spa fee but the pool, sauna and hot tub were not open. The shower in the accessible room was not installed properly and it flooded the bathroom floor and the entrance to the room. It made the bathroom floor very slippery. When I mentioned it at check out they said they were aware of the condition and were looking into it. Then they should not have rented it out if they knew this is what was happening.
Stayed 2 nights in Apr 2024
Response from Hotel Manager - Rami Zok on 1 May 2024
Dear Linda,Thank you for your feedback. This is helpful in the continuous improvement of the hotel facilities particularly for the shower in the accessible room. We do not charge a spa fee but we do charge a resort fee that I believe you were referring to. The pool will be open soon and this will make a more complete experience. We would like to offer you a free of charge late check out fee when you come back. Please inform the manager on duty to avail. We hope to see you again. Regards,

6/10 Okay

Sienna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not worth the price and watch out for hidden fees
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok on 1 May 2024
Dear Sienna,Thank you for the feedback. We value each comment whether its positive or negative as we prepare for our grand opening and beyond. We apologize as we did not satisfy your expectations. Our commitment is to provide quality service that will make our guests always return. We are looking forward to see you again.Regards,

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and quiet.
Stayed 3 nights in Apr 2024
Response from Hotel Manager - Rami. Zok on 30 Apr 2024
Dear Deborah, Thank you for providing feedback on your recent experience. We take pride inproviding a clean and comfortable space for all of our guests. so, our teamappreciates that you noticed. We look forward to seeing you again soon!

8/10 Good

Long

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CONVIENT TO MOST LOCATIONS AND VENUES
Stayed 2 nights in Apr 2024
Response from Hotel Manager - Rami. Zok on 30 Apr 2024
Dear Long, Thank you for sharing this positive review. We appreciate our location just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 Terrible

Luke

Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived early, they allowed us to check in without extra fees. Beautiful property
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami. Zok on 30 Apr 2024
Dear Raymond, Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us.We hope you’ll visit us again soon!

4/10 Poor

juanita

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor check in service, hotel signs directs you no where. Going in circles to find hotel entrance in the parking lot. Once you find it, Have to walk so far to get to desk. Worst check in service. Poor room service. No swimming pool. Poor set up in washroom, no shelves in shower, had to place items like your shampoo on the floor.
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok on 1 May 2024
Dear Juanita,Thank you for the feedback. We sincerely apologize about your recent experience during check in. Rest assured that your feedback is valued and will be of great help for the Training and Development of our team members. We want to make it up to you by offering a late check out when you come back. Please reach out to the manager on duty for this arrangement.Regards,

10/10 Excellent

Libby

Stayed 2 nights in Apr 2024
Response from Hotel Manager - Rami Zok on 21 May 2024
Dear Libby,Thank you for the five star rating.Regards,

10/10 Excellent

Haroun

Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok on 21 May 2024
Dear Haroun,Thank you for the great review. Guests like you keep us always motivated.Regards,

10/10 Excellent

Mylene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complicated to find the right parking
Stayed 2 nights in Apr 2024
Response from Hotel Manager - Rami. Zok on 29 Apr 2024
Dear Mylene, Thank you for taking the time to share your feedback. Sorry for the inconvenience. Our goal is to work as a team to improve! We hope to see you again to change your expectations. Sincerely,

8/10 Good

Donna

Travelled with partner
I liked how big it is. I didn’t like that it was so big. Lol
Stayed 2 nights in Apr 2024
Response from Hotel Manager - Rami. Zok on 29 Apr 2024
Dear Donna, Thank you for taking the time to share your experience with us. We hope to have the opportunity to welcome you again!

6/10 Okay

Ahmet

Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok on 21 May 2024
Dear Ahmet,Thank you for the rating. We would like to reach out and discuss more about your recent experience. Please dont hesitate to email us greatcanadian01@gmail.com so we can further address your concerns.Regards,

10/10 Excellent

William S, Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never seen a Hotel with a movie theater and all the other amenities and a Mall coming as well Loved it I was so comfortable, it will be the only place I stay in years to come. About the only missing is a shuttle service to and from both Train and Airport service
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok on 28 Apr 2024
Dear William S,Thank you for the compliments. We are delighted that you enjoyed your stay with us. In the future, we may offer shuttle service and from the airport. We are looking forward for your next visit again.Regards,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami. Zok on 29 Apr 2024
Dear Victor, Thank you so much for your lovely review! Hope to see you again soon!

6/10 Okay

Stephen

Liked: Cleanliness
Go if you like the gambling vibe. I did not like the extra 19 dollar tax. No shuttle from airport
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok on 28 Apr 2024
Dear Stephen,Thank you for the review. We really appreciate it. I am unsure which are you referring to for the extra 19 tax. Taxes are Harmonized Sales Tax and Municipal Accommodation Tax that are mandated by the government which is technically included on you prepaid reservation. We do have a resort fee that is 19.99 plus tax. This resort fee includes the overall experience of the property from wifi, parking etc. Unfortunately, as of this time we do not have shuttle to and from the airport. In the near future, we may offer this service.Regards,

10/10 Excellent

Chinonso

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok on 28 Apr 2024
Dear Chinonso,Thank you for the five star rating. We are glad you enjoyed your stay.Regards,

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property very much
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami. Zok on 28 Apr 2024
Dear Owen,Thank you so much for your positive feedback! It makes us incredibly happy to know we provided you with an excellent experience.We look forward to seeing you again. Sincerely,

10/10 Excellent

Stephen

Stayed 10 nights in Apr 2024
Response from Hotel Manager - Rami Zok. on 15 May 2024
Dear Stephen, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are pleased to see that you had a great stay in all aspects. We look forward to your return.

10/10 Excellent

Aaron

Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok. on 15 May 2024
Dear Aaron, We are really happy you picked our casino resort in Toronto for your visit. It is great to hear that you liked everything based on your rating of our property. Our team is glad they could make your stay better. We look forward to seeing you again. Best wishes!

10/10 Excellent

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel. Everything was great!
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok. on 23 Apr 2024
Dear Anthony, Thank you for choosing the Great Canadian Casino Resort Toronto for your stay. We are thrilled to hear that you enjoyed our hotel. Thank you for the feedback and we hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Harold, Freeport

Liked: Cleanliness, staff & service, property conditions & facilities
I like how it was so accessible.
Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami Zok. on 23 Apr 2024
Dear Harold, Thanks for staying with us at the Great Canadian Casino Resort Toronto. It’s great to hear that you had a good time and liked everything. We’re happy that you found the hotel accessible. Looking forward to seeing you again soon. Best wishes,

10/10 Excellent

Donald

Stayed 1 night in Apr 2024
Response from Hotel Manager - Rami. Zok on 13 May 2024
Dear Donald, We appreciate your review regarding your experience.It is always a pleasure to receive positive feedback.We look forward to seeing you again.