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Reviews of Chandni Victoria

2.5 out of 5
Chandni Victoria
SW Quadrant of Airport Rd. & Drew Rd., Mississauga, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 277 reviews" "
Rating 8 - Good. 89 out of 277 reviews" "
Rating 6 - Okay. 31 out of 277 reviews" "
Rating 4 - Poor. 12 out of 277 reviews" "
Rating 2 - Terrible. 16 out of 277 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 4 nights in May 2023
Response from Front desk staff on 31 May 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had no issues at the hotel. It was clean and quiet. Checkin was easy. Breakfast wasn't good but most is not these days, plan on picking something up elsewhere.
Stayed 1 night in May 2023
Response from Team BW on 31 May 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Evelyn

Stayed 2 nights in Apr 2023
Response from Front desk staff on 18 May 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Yamila

Stayed 1 night in Apr 2023
Response from Team BW on 26 Apr 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service
Very basic
Stayed 1 night in Apr 2023
Response from Team BW on 21 Apr 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Abiodun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for the amount paid. Close to the airport and easily accessible.
Stayed 3 nights in Apr 2023
Response from Ahmad Suhrawardy on 11 Apr 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Imre

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Team BW on 7 Apr 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staff

8/10 Good

Mojisola

Travelled with family, Business traveller
Liked: Staff & service
I like the fact that it was inexpensive. The room was small though. The phone in our room never worked(unsure if deliberate). We had to troubleshoot the TV on our own. I did not appreciate waking up in the middle of the night to a roach in the bathroom.
Stayed 4 nights in Mar 2023
Response from Team BW on 29 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staff

8/10 Good

DAYONG

Stayed 1 night in Mar 2023
Response from Team BW on 23 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staff

10/10 Excellent

Daniel

Stayed 3 nights in Mar 2023
Response from Front desk staff on 10 Apr 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Pierre T.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and smooth checkin. Ultra-Polite front desk
Stayed 1 night in Mar 2023
Response from Team BW on 16 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staf

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Team BW on 30 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staff

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Ahmad Suhrawardy on 8 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Chun Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice hotel for the price. But there wasn't a table in the room. And the bathroom tap was loose.
Stayed 3 nights in Mar 2023
Response from Ahmad Suhrawardy on 7 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Gabriela

Stayed 1 night in Feb 2023
Response from Ahmad Suhrawardy on 22 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staf

8/10 Good

Khandaker

Stayed 2 nights in Feb 2023
Response from Team BW on 21 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staff

10/10 Excellent

Gardenia DeLa

Liked: Cleanliness, staff & service, property conditions & facilities
Great peaceful place
Stayed 1 night in Feb 2023
Response from Team BW on 3 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staff.

8/10 Good

edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport, good price. Suited our needs quite well. Everything was clean and in good condition. Only complaint was the bed in our room felt like a waterbed filled with air, and the pillows were very small.
Stayed 1 night in Feb 2023
Response from Ahmad Suhrawardy on 22 Feb 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

2/10 Terrible

Syed A

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good. Tiny room. Coffee maker was filthy. Bad deal
Stayed 3 nights in Feb 2023
Response from Team BW on 21 Feb 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Glenn

Stayed 1 night in Feb 2023
Response from Ahmad Suhrawardy on 6 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Front desk staff.

10/10 Excellent

Surbhi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023
Response from Team BW on 9 Feb 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sukhpreet kaurFront desk staff.

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value, clean , friendly staff
Stayed 1 night in Feb 2023
Response from Team BW on 4 Feb 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sukhpreet kaur Front Desk Staff.

8/10 Good

Merlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and comfy rooms. Employees are super friendly and I’ll definitely go back again.
Stayed 1 night in Jan 2023
Response from Team BW on 2 Feb 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sukhpreet kaur Front Desk Staff.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 1 night in Jan 2023
Response from Team BW on 2 Feb 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Sukhpreet kaur Front Desk Staff.

8/10 Good

W.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a pre-flight catching a few hours of sleep, it was a reasonable price, close to restaurants & airport, front desk person most friendly, room quite pleasant.
Stayed 1 night in Jan 2023
Response from Team BW on 30 Jan 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sukhpreet kaur Front Desk Staff.

10/10 Excellent

dave

Stayed 1 night in Jan 2023
Response from Team BW on 28 Jan 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Sukhpreet kaurFront Desk Staff

10/10 Excellent

Yemmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall experience was was absolutely great. The room is very spacious, the staff are very friendly.
Stayed 1 night in Jan 2023
Response from Team BW on 27 Jan 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Sukhpreet kaurFront Desk Staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff were wonderful, room was comfortable and small, exactly what I needed. Interacted with three different staff, they were all very pleasant and welcoming. Highly recommended.
Stayed 1 night in Jan 2023
Response from Team BW on 24 Jan 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Harmanjeet SinghFront Desk Staff

2/10 Terrible

Ranen

Response from Ahmad Suhrawardy on 7 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Merlyn

Stayed 1 night in Jan 2023
Response from Team BW on 7 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Khaled

Stayed 1 night in Jan 2023
Response from Team BW on 10 Jan 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sukhpreet Front Desk

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Ahmad Suhrawardy on 7 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

4/10 Poor

Jeffrey, Petawawa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and hotel very dated and dirty. Our pull out sofa was filthy with only a mattress cover. When we asked for sheets and pillows we were given a duvet insert only. Shower curtain was VERY moldy and stained red. I would not stay here again.
Stayed 1 night in Dec 2022
Response from Team BW on 2 Jan 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely, Guest Service Agent Chandni Victoria, BW Signature Collection

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Team BW on 23 Dec 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Veerpal kaur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Response from Ahmad Suhrawardy on 21 Dec 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

GEORGE

Liked: Staff & service, property conditions & facilities
Response from Ahmad Suhrawardy on 7 Mar 2023
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern rooms. Quiet.
Stayed 1 night in Dec 2022
Response from Ahmad Suhrawardy on 14 Dec 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

4/10 Poor

Joan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Asked front desk to ask about tv not working first answer was IT IS WORKING not im sorry about that no emathy whats so ever.He did say did you want someone to check it out i said no.Also coffee maker in room not working and toilet paper holder broken.Also tried getting on the elevator and a huge water leak under carpet almost fell getting into elevator
Response from Team BW on 9 Dec 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and out service. Clean, comfortable room with a good bed and good shower. A nice, low key place to overnight and get a bagged breakfast in the morning. Pleasant, helpful staff.
Stayed 1 night in Dec 2022
Response from Team BW on 8 Dec 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

6/10 Okay

Pratibha

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The bed was really uncomfortable and instead of pillows they provide us cushions.
Response from Team BW on 8 Dec 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

2/10 Terrible

Sourav

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t recommended to anyone.
Stayed 1 night in Dec 2022
Response from Team BW on 8 Dec 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

4/10 Poor

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV did not work. The floors were dirty and the bed had hair in it. Not impressed
Response from Team BW on 5 Dec 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 9054050264.Sincerely,66127 PropertyGuest ServicesChandni Victoria, BW Signature Collection

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
little bit noisy at night
Old bed sheet was on a side table. It looked like bed sheets were changed, but forgot to take the old one. It was little noisy at night. I heard some big noise from outside (trucks?)
Stayed 1 night in Nov 2022
Response from Ahmad Suhrawardy on 30 Nov 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

6/10 Okay

Samuel, Kitchener

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was an unusual hotel experience. Staff was friendly, the hotel is reasonably well appointed (with respect to some things) but lacking in a few critical areas. I was on business travel but I think this is the first time I can recall being in a hotel that didn't have a desk in the room. How is a traveler to do any work? Well, one can always watch tv, right? I'm generally fairly technically inclined but with the '2 remote system', I never was able to get anything show up on the tv. On the other hand, the bed was comfortable, the hotel was very quiet... and I slept like a rock.
Stayed 1 night in Nov 2022
Response from Ahmad Suhrawardy on 27 Nov 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Mary Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Overall, our stay was quite good. It provided us with the essentials we need for an overnight stay, enough to catch a very early morning flight the next day. Its close proximity to Pearson Airport is a huge plus, although you need to go a bit further inside from the Airport Rd and Drew intersection to reach it. You wouldn't miss the building for its period architectural design sets it apart from other structures in the area. The staff are friendly. They provided quick support when i told them that the coffee machine in the room was not working.
Stayed 1 night in Nov 2022
Response from Ahmad Suhrawardy on 19 Nov 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

6/10 Okay

Ilir

Liked: Property conditions & facilities
Disliked: Amenities

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked 1 room weeks in advance as my daughters boyfriend was flying home. Unfortunately there were issues with his flight thus it was delayed. We could have stayed the 4 of us in the room I booked as it had a king bed and a pullout couch cause my daughter was staying with us originally but now with the delay in flight my husband really didn’t want to share the room with another couple. We were even looking at hotels within a 10km radius to drop them off for the night but everything was booked, just like the hotel we were staying at BUT the assistant manager Amed took the time to go thru all that days reservations and found 1 cancelation which was all we needed! Even better he gave us the best rate going! We appreciated this very much as it was much more convenient having the kids at the same hotel just a different room! Excellent staff, excellent accommodations! I would definitely recommend this hotel.
Stayed 1 night in Oct 2022
Response from Ahmad Suhrawardy on 31 Oct 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

6/10 Okay

Hans

Stayed 1 night in Oct 2022

10/10 Excellent

Joban Kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanna stay again. Really cool rooms and view.
Stayed 2 nights in Oct 2022
Response from Front Desk Staff on 29 Oct 2022
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Yaroslav

Stayed 1 night in Oct 2022