Exterior
Check availability

Reviews of Best Western Plus Executive Inn

3 out of 5
Best Western Plus Executive Inn
38 Estate Drive, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 527 out of 1058 reviews" "
Rating 8 - Good. 320 out of 1058 reviews" "
Rating 6 - Okay. 115 out of 1058 reviews" "
Rating 4 - Poor. 57 out of 1058 reviews" "
Rating 2 - Terrible. 39 out of 1058 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

TRICIA, L Orignal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Mohammed on 22 May 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than a super8
Stayed 1 night in May 2024
Response from Mohammed on 21 May 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from Mohammed on 21 May 2024
We appreciate your business.Thank you so much.Mohammed.

8/10 Good

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Very clean and staff was super friendly. Beds were a bit hard and need better blankets.
Stayed 2 nights in May 2024
Response from Mohammed on 21 May 2024
We appreciate your business.Thank you so much.Mohammed.

4/10 Poor

Sabrina Joyce Rivero

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Mohammed on 21 May 2024
We appreciate your business.Thank you so much.Mohammed.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the buffet breakfast,the swimming pool, the hot room and the attendance housekeepers are fabulous 👌. I would love to book tgeir hotel again
Stayed 2 nights in May 2024
Response from Mohammed on 14 May 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Willow

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and easy to get to
Stayed 3 nights in May 2024
Response from Mohammed on 14 May 2024
We appreciate your business.Thank you.Mohammed.

4/10 Poor

Olena

Disliked: Staff & service, property conditions & facilities
We could not enter our room because the door malfunctioned. We spent about 20 min trying to sort this out. The staff was not very nice anout it. The sofa bed is horrible unless you like sleeping on springs poking out.
Stayed 1 night in May 2024
Response from Mohammed on 14 May 2024
We apologize for the inconvenience.We appreciate your business as well.Thank you.Mohammed.

8/10 Good

Ruth

Travelled with partner
Very friendly staff, clean and comfortable room.
Stayed 2 nights in May 2024
Response from Mohammed on 14 May 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

Daniela Cristina Porto Almeida

Travelled with family
Disliked: Staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Mohammed on 14 May 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

barry, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but inconvenient for restaurants
Stayed 2 nights in Apr 2024
Response from Mohammed on 14 May 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Chantal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy air conditionning, the rest was fined
Stayed 1 night in May 2024
Response from Mohammed on 14 May 2024
We apologize for the inconvenience.We appreciate your business as well.Thank you.Mohammed.

6/10 Okay

Rambo

You take way to long to send deposits back
Stayed 1 night in May 2024
Response from Mohammed on 14 May 2024
Deposit has been released up on departure from hotel side.It will take 5-7 business days to go back to your credit card depends on your Bank, sometimes earlier.We appreciate your business.Thank you. Mohammed.

6/10 Okay

Jin Jiang

Travelled with family
Liked: Cleanliness, staff & service, amenities
Noise issue due to short distance from HW 401.
Stayed 3 nights in Apr 2024
Response from Mohammed on 8 May 2024
We apologize for the inconvenience.Sorry about that.Mohammed.

8/10 Good

Ely

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and well appointed.
Stayed 2 nights in May 2024
Response from Mohammed on 7 May 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Patricia S De

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Crews are very efficient and cooperative
Stayed 3 nights in May 2024
Response from Mohammed on 7 May 2024
We appreciate your business.Thank you so much.Mohammed.

8/10 Good

Jana

Business traveller
Liked: Cleanliness, staff & service, amenities
Close to the highway. A bit dated. Comfortable.
Stayed 1 night in May 2024
Response from Mohammed on 7 May 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in was very helpful!
Stayed 1 night in May 2024
Response from Mohammed on 7 May 2024
We appreciate your business.Thank you so much.Mohammed.

8/10 Good

aishah

Clean
Stayed 1 night in Apr 2024
Response from Mohammed on 7 May 2024
We appreciate your business.Thank you so much.Mohammed.

8/10 Good

YuQi

Stayed 2 nights in Apr 2024
Response from Mohammed on 21 May 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
clean and comfortable
Stayed 3 nights in Apr 2024
Response from Mohammed on 30 Apr 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was still a hot tub!! The breakfast selection was great!!!
Stayed 1 night in Apr 2024
Response from Mohammed on 30 Apr 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional front end staff. Shower pressure could be stronger
Stayed 1 night in Apr 2024
Response from Mohammed on 26 Apr 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great business style hotel with new well appointed and quiet rooms. We upgraded to a business suite which had a dining table living room kitchenette and large sleeping area. We enjoyed our stay and were pleased with the included breakfast before we set off on our day.
Stayed 1 night in Apr 2024
Response from BW on 25 Apr 2024
We appreciate your feedback and we thank you for staying with us.Thank you.

10/10 Excellent

Tracy

Stayed 1 night in Apr 2024
Response from Mohammed on 14 May 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

Bert

Stayed 1 night in Apr 2024
Response from Mohammed on 14 May 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A really good stay in Toronto's east end where there aren't many options
Stayed 1 night in Apr 2024
Response from BW on 21 Apr 2024
We appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BW on 21 Apr 2024
We appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BW on 21 Apr 2024
We appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Kathy, Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! Great choices for the breakfast.
Stayed 1 night in Apr 2024
Response from BW on 21 Apr 2024
We appreciate your feedback and we thank you for staying with us.

8/10 Good

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly there was a hockey tournament in the area and there were 50 poorly supervised young boys in/around the pool which made it unsafe for a 4 and 6 year old to enjoy the pool. The “chaperones/parents” were irresponsible, not the hotels fault but absolutely affected our stay
Stayed 2 nights in Apr 2024
Response from Mohammed on 13 Apr 2024
We appreciate your business.Sorry for inconveniences due to hockey team young boys.Thank you so much.Mohammed.

10/10 Excellent

Torrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very welcoming upon arrival. Room was neat and spacious.
Stayed 5 nights in Apr 2024
Response from Mohammed on 11 Apr 2024
We appreciate your business.Thank you.Mohammed.

6/10 Okay

paul

Travelled with family
Liked: Staff & service
The hotel was convenient and had an excellent breakfast but i didn’t like the steep coat of a late checkout for $85 for 3 hours, i don’t even thibk the hotel was fully booked And then right at 2:59 as we were packing up a phone call and knock on door
Stayed 1 night in Apr 2024
Response from Mohammed on 11 Apr 2024
As per hotel policy, late check out at 3 pm costs 75 + Tax 84.75 extra.Sorry for inconvenience.Still, we appreciate your business.Thank you.Mohammed.

8/10 Good

Glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect for my needs
Stayed 3 nights in Apr 2024
Response from Mohammed on 8 Apr 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Jenny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Scarborough General. Sheets/blanket were a little worn. Pillows comfortable.
Stayed 1 night in Apr 2024
Response from Mohammed on 5 Apr 2024
We appreciate your business.Apologize for Sheets/Blanket issues.Thank you so much.Mohammed.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2024
Response from Mohammed on 2 Apr 2024
We appreciate your business.Thank you. Mohammed.

8/10 Good

Hafeez, Woodbrook

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast selection was could have been better
Stayed 2 nights in Mar 2024
Response from Mohammed on 2 Apr 2024
We appreciate your business.Thank you. Mohammed.

2/10 Terrible

Amrendra Kumar

Stayed 1 night in Mar 2024
Response from BW on 21 Apr 2024
We appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohammed on 2 Apr 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Roselle

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohammed on 2 Apr 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean and comfortable, pool was small but we enjoyed it, breakfast was good!
Stayed 1 night in Mar 2024
Response from Mohammed on 30 Mar 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

Anabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice
Response from Mohammed on 30 Mar 2024
We appreciate your business.Thank you.Mohammed.

10/10 Excellent

gynelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent location great room set up clean and quiet Rooms have microwave great feature Breakfast was included typical continental options
Stayed 1 night in Mar 2024
Response from Mohammed on 29 Mar 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Mohammed on 29 Mar 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Lyudmila, new york

Business traveller
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 2 nights in Mar 2024
Response from Mohammed on 29 Mar 2024
We appreciate your business.Thank you. Mohammed.

10/10 Excellent

Joan

Stayed 2 nights in Mar 2024
Response from Mohammed on 13 Apr 2024
We appreciate your business.Thank you so much.Mohammed.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice breakfast options and convenient location.
Stayed 2 nights in Mar 2024
Response from Mohammed on 22 Mar 2024
We appreciate your business.Thank you.Mohammed.

8/10 Good

Zain

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is included and the room I was book clean and spacious
Stayed 2 nights in Mar 2024
Response from Leah on 19 Mar 2024
We appreciate your feed and we thank you staying with us.

10/10 Excellent

Jay

Travelled with partner
Very courteous staff. Excellent breakfast.
Stayed 4 nights in Mar 2024
Response from Leah on 19 Mar 2024
We appreciate your feedback and we thank you for staying with us.

10/10 Excellent

Perlita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is clean, staff is accommodating and hospitable, i will give this hotel 10/10
Stayed 1 night in Mar 2024
Response from Leah on 19 Mar 2024
We appreciate your feedback and we thank you for staying with us.