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I wont recommend this hotel we came in just 15 mins early from check in at 2 pm after a long journey from osaka the last 5 hotels we had from tokyo hakone osaka kyoto and narita was very accommodating 2 of them we had to check in early so we can get around for the day, but this hotel kept us waiting rhen all needs to line up and wait after 2 pm they could have let us in first come first serve buy they made us wait, also their laundry only allow starting at 8am which usually you fo around the area that time and do laundry later at night or early in the day. They are very rigid on their rules which why i wont book again on this hotel
Rochelle
Stayed 1 night in May 2024
6/10 Okay
Aya
18 May 2024
Liked: Staff & service, amenities
This was my second time staying at this hotel. I had better experience than my last stay there.
Second visit to Tokyo and second stay at Tobu! Very convenient location just minutes from Shibuya station and crossing, shopping, and plenty of food options nearby. Rooms are clean with private bathroom. The front desk staff is always present and friendly. Will return again!
Even though the rooms are relatively small, you cannot beat the location of the hotel. Right next to the Shibuya Parco, the hotel puts you steps away from the Scramble and the incredible set of stores in Shibuya. If you're traveling solo and want a convenient place to stay, this is the place for you!
Noticeable mildew in bathroom wall grouts, previous guest's hair in bathroom
Aya
Stayed 1 night in Apr 2024
6/10 Okay
Teresa
20 Apr 2024
Liked: Cleanliness
This hotel fit my needs. It was very dated. The bed was very hard. It was noisy on weekends. Laundry facility had dated machines. It was convenient that is was so close to central Shibuya. You will need to walk a bit to find a taxi since most are closer to the Scramble.
Teresa
Stayed 3 nights in Apr 2024
8/10 Good
Edmond
17 Apr 2024
Room is too small.But location location location Easy to transfer to everywhere .Lots of shopping & eating place.
Edmond
Stayed 2 nights in Apr 2024
8/10 Good
Tomas
16 Apr 2024
Tomas
Stayed 2 nights in Apr 2024
6/10 Okay
Edmond
15 Apr 2024
Over all is not bad I stay total 6days but the room have no heat for 2 days because the system is down .They need 2days to fix the problem.But hotel location is very good .Easy to go everywhere.Subway,bus stations is few min.walking distance.Shubuya station is a big station easy to transfer to different city.As a whole not bad.
Edmond
Stayed 1 night in Apr 2024
8/10 Good
Andy
13 Apr 2024
Liked: Staff & service
Great location. Limited breakfast options
Andy
Stayed 2 nights in Apr 2024
6/10 Okay
Shan
Business traveller
5 Apr 2024
Liked: Cleanliness
their breakfast menu is poor, regret to eat in the hotel.
Great location. Nice to have a 3 bed room. Didn’t mind the small size as it was expected. I like the bathroom toiletries provided.
I didn’t find the room was very clean. The carpet under & between the beds had crumbs, loose change and a sock. I don’t think was vacuumed there between guests.
Basic , No frills , conveniently located, super clean hotel that won’t break the bank
Maria
Stayed 2 nights in Feb 2024
Response from Shibuya Tobu Hotel on 28 Feb 2024
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Thank you very much for your stay at Shibuya Tobu Hotel. Your evaluation will motivate us in the future. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Thank you very much for your stay at Shibuya Tobu Hotel. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
8/10 Good
Jose Alvin, Quezon City
20 Feb 2024
Liked: Cleanliness, staff & service
Good Hotel in a good location.
Jose Alvin
Stayed 1 night in Feb 2024
Response from Shibuya Tobu Hotel on 28 Feb 2024
Thank you very much for your stay at Shibuya Tobu Hotel. Your evaluation will motivate us in the future. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
10/10 Excellent
Kristen
19 Feb 2024
Kristen
Stayed 2 nights in Feb 2024
Response from Shibuya Tobu Hotel on 28 Feb 2024
Thank you very much for your stay at Shibuya Tobu Hotel. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
6/10 Okay
Zung
30 Jan 2024
Disliked: Property conditions & facilities
The location was superb, but the room itself was lacking. For the price though, cannot complain much.
Zung
Stayed 1 night in Jan 2024
Response from Shibuya Tobu Hotel on 10 Feb 2024
Thank you for your continued patronage of Shibuya Tobu Hotel. Regarding the points you pointed out, we will consider it as an issue in the future. All the staff are looking forward to seeing you again.
This hotel is perfect location if you visit Tokyo!
Kim
Stayed 2 nights in Jan 2024
Response from Shibuya Tobu Hotel on 3 Feb 2024
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Pros:
• Location is close to everything
• Fair pricing for the room
• Customer service, housekeeping was good
• Lobby has several restaurants on site
Cons:
• Rooms are small. I got the larger room.
• Property is old. Rooms are outdated
• Lots of stains on room carpet.
• Room walls are thin. Can hear neighbors.
Verified traveller
Stayed 6 nights in Jan 2024
Response from Shibuya Tobu Hotel on 28 Feb 2024
Thank you for your continued patronage of Shibuya Tobu Hotel. Thank you for pointing out the lack of cleaning. We will strengthen our checking system to ensure that such incidents do not occur in the future. All the staff are looking forward to seeing you again. thank you,
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Perfect location !! Was really a great place for us to just sleep , explore the area . The hotel was clean , nice exactly what we were looking for for three nights
Katherine
Response from Shibuya Tobu Hotel on 13 Jan 2024
Thank you very much for your stay at Shibuya Tobu Hotel. In the Shibuya area where the hotel is located, you can enjoy shopping and gourmet food. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards
10/10 Excellent
Ikuyo
Travelled with family
18 Dec 2023
Liked: Amenities
Ikuyo
Stayed 1 night in Dec 2023
Response from Shibuya Tobu Hotel on 19 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Great stay, great service and allowed to stoe luggage after checkout, until our flight that evening
Saul
Stayed 1 night in Dec 2023
Response from Shibuya Tobu Hotel on 19 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
The staff is great, an excellent location for walking around the area. Close to the train station.. . The bed is very comfortable and it’s my favorite hotel in Shibuya.
Kevin
Stayed 2 nights in Dec 2023
Response from Shibuya Tobu Hotel on 19 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. In the Shibuya area where the hotel is located, you can enjoy shopping and gourmet food. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards,
8/10 Good
Alexandra
6 Dec 2023
Alexandra
Stayed 5 nights in Nov 2023
Response from Shibuya Tobu Hotel on 9 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Tobu hotel is in a great location and in walking distance of the sights of Shibuya. The hotel staff were lovely and the rooms, while small, were very comfortable and had every amenity you could need.
Karyn
Stayed 4 nights in Dec 2023
Response from Shibuya Tobu Hotel on 9 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. In the Shibuya area where the hotel is located, you can enjoy shopping and gourmet food. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards,
Great location, safe, clean and staff was extremely friendly.
Guy
Response from Shibuya Tobu Hotel on 2 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
Was a very small room with few outlets but was clean and in a great location.
Ryan
Stayed 3 nights in Nov 2023
Response from Shibuya Tobu Hotel on 2 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
I was so happy to find a room with three beds. Pyjamas, slippers and toiletries all provided. Great location, close to Shibuya Sky. The staff was very helpful and luggage storage is available.
Dwayne
Stayed 1 night in Nov 2023
Response from Shibuya Tobu Hotel on 2 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. Your kind evaluation makes us motivated. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
10/10 Excellent
Bilal
17 Nov 2023
Bilal
Stayed 2 nights in Nov 2023
Response from Shibuya Tobu Hotel on 9 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.
8/10 Good
Jasmin
13 Nov 2023
Jasmin
Stayed 1 night in Nov 2023
Response from Shibuya Tobu Hotel on 9 Dec 2023
Thank you very much for your stay at Shibuya Tobu Hotel. We will continue to work hard to make each stay enjoyable. All staffs wish to welcome you back to the hotel in near the future. Best regards.