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Reviews of Hotel New Otani Tokyo Garden Tower

4.5 out of 5
Hotel New Otani Tokyo Garden Tower
4-1 Kioi-Cho, Chiyoda-ku, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1011 reviews" "
Rating 8 - Good. 273 out of 1011 reviews" "
Rating 6 - Okay. 59 out of 1011 reviews" "
Rating 4 - Poor. 31 out of 1011 reviews" "
Rating 2 - Terrible. 26 out of 1011 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa Vilma Suarez, Yachiyo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Perfect way to relax and recharge. Would love to stay again and again
Stayed 2 nights in Apr 2024

8/10 Good

Richard R, Rancho Mirage

Bed mattress un comperyable
Stayed 4 nights in Apr 2024

6/10 Okay

Yukiko, Richmond

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
I put my white pants on the glass shelf and found it's so dusty! My husband said the ceiling of the smoking room was fully covered with tar and dust. This hotel once was one of the best Japanese hotel but not now. I feel so sad. However, varieties of restaurants were still amazing!
Stayed 3 nights in Apr 2024

8/10 Good

Yukiko, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second time I stayed here. The room was clearer than before. Service level was really depend on each staff. Younger staffs were mostly very kind, however some middle age staffs seemed to have some complaints to their job. Restaurant level was still high.
Stayed 4 nights in Apr 2024

8/10 Good

Wilfried

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Lucretia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't hesitate! Book it! My check in was very lackluster, however, my overall stay was amazing! We were in walking distance of 4 major subway-train stations. We could walk to dozens and dozens of dining options that stay open late. The staff was super friendly once we checked in. The scenery and garden walls were beautiful and fantastic. I'd stay again!
Stayed 7 nights in Apr 2024

10/10 Excellent

Jeong-Ho, West Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is kept up with amazing care. It is from a different era/ generation, but it is incredibly spacious, clean, quiet and well located for everything central Tokyo and beyond. The garden is epic and the imperial palace is a convenient distance to run / walk. Our journey (slightly longer route was exactly five miles door to door.
Stayed 3 nights in Apr 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were so friendly, helpful, especially Mariana Higuchi, Concierge
Stayed 3 nights in Apr 2024

10/10 Excellent

Amnon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very courteous The restaurants are very good The Japanese garden in the premises is to die for
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria Amelia, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 subway stations are walking diatance. Staff are very helpful.
Stayed 6 nights in Apr 2024

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Marina Higuchi, Concierge was so helpful helping with directions on the subway stations getting to Nihonbashi shopping including Takashimaya, Mitsukoshi, Japanese sweets, temples, getting to Shinbashi station to Kyoto and Kinkakuji temple, restaurants, etc!!
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room where I stayes for just overnight was comfortable to my satisfaction
Stayed 1 night in Mar 2024

10/10 Excellent

Shay

Stayed 2 nights in Apr 2024

10/10 Excellent

Clyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access was great with subway station near by. Had many eating options. Besides the hotel that we're near the subway station also. Grounds were very nice with the Japanese garden.
Stayed 3 nights in Apr 2024

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful huge resort of a hotel. Only possible issue is that it’s so large and spread out that you can get lost
Stayed 4 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very good breakfast. Comfortable bed. Great amenities.
Stayed 3 nights in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden is a beautiful representation of Sakura. Amazing team. No complaints at all.
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Garden Tower room 4001 had view of Mt Fuji. Trader Vic’s restaurant. Friendly and helpful staff. Top rate garden, one of the best we’ve seen in Japan
Stayed 3 nights in Mar 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. The rooms are spacious and fully stocked with everything you need. It was a lovely stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Room was nice. The garden is very pretty. Very large place. Will commute a lot into area, but overall easy to get around.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Otani has so much to offer - multiple restaurants, shopping, beautiful Japanese garden, lovely staff, close to many significant historical areas
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful waterfall, nice restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

Ekkarath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Otoni Tokyo Gardens is simply beautiful. Facilities are great with over 20 restaurants and countless boutiques inside the resort. The staff are wonderful and friendly. Also, very accessible to the metro line, just a 5 min. Walk. You'll love it! Finally, it's in the higher end for hotel stays so business casual is highly recommended as you will find patrons are dress to the nines!
Stayed 2 nights in Mar 2024

10/10 Excellent

Darresa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property and access to two beautiful hotels. Structurally the building and property is beautiful and a 5-star experience. There are two entrances: the Garden hotel entrance is what I would Consider the back entrance. Walk to the “main” hotel and you will get the full 5-star luxury experience the hotel has to offer.
Stayed 4 nights in Feb 2024

10/10 Excellent

elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in Mar 2024

10/10 Excellent

Tara

Stayed 1 night in Mar 2024

10/10 Excellent

Luai

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The garden with the water fall are amazing
Stayed 5 nights in Feb 2024

10/10 Excellent

Lam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay at this hotel again next time I come back to Tokyo
Stayed 7 nights in Feb 2024

10/10 Excellent

shigeaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay
Stayed 4 nights in Feb 2024

10/10 Excellent

GASTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 3 nights in Jan 2024

6/10 Okay

Joohyun, Seoul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
professional service
Stayed 2 nights in Jan 2024

10/10 Excellent

Janice

Stayed 4 nights in Jan 2024

8/10 Good

Da Thao, Kapolei

Stayed 5 nights in Dec 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Yuen Wah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady is very friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kazuko, Olathe

Stayed 3 nights in Dec 2023

10/10 Excellent

Bill

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the staff was very friendly and helpful. The garden on the property is beautiful for walking. The entry to the subway is a short walk from the hotel, and can take you anywhere.
Stayed 3 nights in Dec 2023

10/10 Excellent

shizui, Redmond

Stayed 3 nights in Dec 2023

10/10 Excellent

Kimiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Mami

Stayed 2 nights in Dec 2023

10/10 Excellent

Jee Wah

Stayed 4 nights in Dec 2023

8/10 Good

Frank

Stayed 3 nights in Dec 2023

10/10 Excellent

Steven, Kensington

Liked: Cleanliness, staff & service, property conditions & facilities
An older hotel but still very nice and excellent service.
Stayed 3 nights in Dec 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay. My only suggestion is to update the furniture by the elevator.
Stayed 4 nights in Dec 2023

10/10 Excellent

Daeki

Stayed 1 night in Dec 2023