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Reviews of Hotel Metropolitan Tokyo Marunouchi

4 out of 5
Hotel Metropolitan Tokyo Marunouchi
1-7-12 Marunouchi, Chiyoda, Tokyo, Tokyo-to

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1004 reviews" "
Rating 8 - Good. 247 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 15 out of 1004 reviews" "
Rating 2 - Terrible. 9 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron F

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet hotel in the center of Tokyo. Our room was so cool, comfortable and peaceful. Quick access to Shinkansen and metro (access from inside Sapia Tower). Wonderful kind staff who couldn’t do enough for us.
Stayed 7 nights in May 2024

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly, and our room was awesome with a beautiful view
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean and the people were very friendly and also extremely helpful. The property is conveniently located at the train station and yet the accommodations are quiet.
Stayed 1 night in May 2024

10/10 Excellent

Raul, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 4 nights in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

James, Kalaheo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to trains
Stayed 3 nights in May 2024

10/10 Excellent

Yin Ming Michelle

Travelled with family
Liked: Cleanliness, staff & service
The location is good
Stayed 1 night in May 2024

10/10 Excellent

Krishna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, walkable to the imperial palace and immediately adjacent to Tokyo station so you have subway access to all of tokyo!
Stayed 1 night in May 2024

8/10 Good

Hungwen, Chino

Liked: Cleanliness, staff & service
Overall is good, the staff is helpful to book taxi and move our luggage to basement for reserved taxi. The city view is spectacular.
Stayed 5 nights in May 2024

8/10 Good

PATRICIA, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was fine but bathroom starting to show some aging. Bathtub is slightly slippery when taking a shower. But otherwise, great location
Stayed 4 nights in May 2024

8/10 Good

JULIA KAYTLYN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and clean and the staff were wonderful and helpful. I knocked off a point for the cost. It was a bit expensive for what it was. You are basically just paying a premium cost for the location, which is convenient for access to several train lines and Shinkansen.
Stayed 1 night in May 2024

6/10 Okay

Lih Der

Liked: Cleanliness, staff & service
The room was very small. Not even a decent place for two luggage bags.
Stayed 1 night in May 2024

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness
Good location - just by the train station. Many dining options at the train station. Thus, it's a good place when you have a connection in Tokyo.
Stayed 1 night in May 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff went above and beyond to make us feel welcome. The location is amazing for all travel/transfers around Tokyo, and there is lots of great food and shopping in Tokyo station. Would definitely recommend!
Stayed 1 night in May 2024

6/10 Okay

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room does not clean well and bathroom condition is kind of old.
Stayed 2 nights in May 2024

10/10 Excellent

Hak Kwong, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel; friendly and helpful staff; convenient location
Stayed 4 nights in May 2024

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with friendly helpful staff and the room contained everything we could need and more. The beds were very comfortable and even though they managed to squeeze 3 beds in our room, we still had room for our luggage. Highly recommended!
Stayed 4 nights in Jan 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, Tokyo station next door. Staff are excellent, room are so clean & quiet. If I ever visit Tokyo again, I definitely stay in this hotel. 👍
Stayed 3 nights in May 2024

10/10 Excellent

Tarek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent staff
Stayed 1 night in May 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent. Lots of dining options nearby hotel. Excellent transport hub.
Stayed 2 nights in Apr 2024

8/10 Good

PATRICIA, Anchorage

Liked: Cleanliness, staff & service
Everything was great, city-train view & accessibility. When tak8ng showers, be careful not to slip as the bathtub is slippery.
Stayed 3 nights in May 2024

10/10 Excellent

Igor, Santa Ana

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

J. Alexandre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased!
Stayed 3 nights in Apr 2024

8/10 Good

Liz

Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, well located hotel. Great views of Tokyo Station from 27th floor.
Stayed 4 nights in Apr 2024

8/10 Good

greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nowhere closer to be by Tokyo Station as it is right there. Easy to travel around from this location. Room amenities were on par and the hotel was very quiet.
Stayed 3 nights in Apr 2024

10/10 Excellent

PATRICIA, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
This is our favorite hotel!
Stayed 4 nights in Apr 2024

8/10 Good

Hak Kwong, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location; friendly and helpful staff except that the room cleaning service has yet to be improved
Stayed 1 night in Apr 2024

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a convenient location, right at the exit from Tokyo station. It was beautiful and clean inside, and the room was on the larger size by Tokyo standards, with a great view of the city. The staff were very helpful, even when booking a taxi for 5am pickup. We had a very pleasant stay here.

10/10 Excellent

Hak Kwong, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hak Kwong, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, helpful and friendly staff; convenient location; nice hotel
Stayed 1 night in Apr 2024

8/10 Good

Peter

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Tokyo Station, easy access to Shinkansen and hundreds of shops. Service excellent. Bar & restaurant were closed when we checked in at 9.30pm so went across the square to the Shangri-La, but could just as easily have gone back into the station.
Stayed 1 night in Apr 2024

8/10 Good

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This property has great location but suffer from bad cleaning jobs When I check in to my room I find a dirty coffee table I have to clean it before I can use it
Stayed 3 nights in Apr 2024

10/10 Excellent

YOU HAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Amazing service
Stayed 4 nights in Apr 2024

10/10 Excellent

emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome! Very friendly and helpful!!!
Stayed 2 nights in Apr 2024

8/10 Good

Sizhu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the city, courteous and friendly staff. Breakfast buffet was average. The best part is that it’s right next to the train station! The price is not bad for what you get. The room is small and the bathroom needs an update
Stayed 1 night in Apr 2024

8/10 Good

ANITA, SUNNY ISLES BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
The building reception is hard to find the elevator to get to it. The remote is hard to navigate and the channels are not catered to foreigners. Nothing to watch at night. The room is a little small but the staff is very friendly and welcoming.
Stayed 1 night in Apr 2024

4/10 Poor

Yukiko

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stayed at that hotel for 4 days and the front desk staff's attitude was matter-of-fact.
Stayed 1 night in Apr 2024

10/10 Excellent

Hak Kwong, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Friendly staff. Convenient location.
Stayed 4 nights in Apr 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Erica

Stayed 1 night in Apr 2024

10/10 Excellent

Jasreel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at Tokyo station with numerous shopping centers and dining options available. Hotel was clean and rooms were decent size!
Stayed 2 nights in Apr 2024

10/10 Excellent

Eun-Hee

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel that is conveniently located with excellent, helpful staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so polite and professional!
Stayed 6 nights in Apr 2024

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Shiuh-sheng

Travelled with partner
Liked: Cleanliness, staff & service
The bathroom is clean but the condition is subpar.
Stayed 3 nights in Apr 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Property conditions & facilities
Been here before. Good location to Tokyo rail. Nice restaurant. Lovely English speaking staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! We had an amazing view from our room. Biggest room we had in Japan. You can’t beat the convenience as it’s attached to Tokyo station!
Stayed 1 night in Apr 2024

10/10 Excellent

Yuji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply a great hotel, not to be confused with the Marunouchi hotel which we also stayed at. It is right above the station, great views since guest rooms start at floor 27 onwards. They even give you a brochure in the room to detail all the buildings in your room view. Absolutely beautiful hotel tbh. Everything else is fairly standard, lovely japanese amenities and super helpful and friendly staff.
Stayed 3 nights in Apr 2024