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"We have been staying at Saixiang Hotel since 2015. We love the staff at Saixiang. They make us feel welcome and comfortable, and over the years many become like friends. Our special thanks to Sun Jing, Liu Qing, Zhang Sheng, and the hotel driver Mr. Li; Zhang Lei and the staff at breakfast buffet; and the concierge Wang Hanfeng and others. They are very nice and professional, and we think they are the best staff ever. We do hope the Executive Lounge will open the next time we visit~"

"Fridge not working. Very old TV. "

"Was given wrong type of room, twice before this was sorted. All three rooms were dusty, behind and on the television and other fittings as well as the carpet. Went for lunch on our first day in the lobby 'bar'. Ordered, waited 20 minutes and then was told later our order was out of stock. Same thing happened when we re-ordered, one burger was brought out and then we were told there were none left. Hot springs were dirty, KFC delivery left everywhere! Not very impressed"

"The most important aspect was the comfort of the hotel and the feeling of being home away from home."