Thuy Nguyen Trip

I enjoy to stay in this hotel with excellent service and lovely staff, highly recommended. I will book to stay again if I travel back to Hanoi AAAAA+

The room is very clean. The hotel stuff are very friendly, helpful, and excellent service.

Great location, very central. The bed sheet, and blanket cover were in low quality, which felt very stiff, and irritated my skin. Would have been great, if the hotel invested in higher thread counts for their bedding.

I loved the balcony view overlooking the city lights in the evening.

This hotel will be demolished next month, in January 2026. The government used Imminent Domain to take over a section of Lakeside property to create a community area. So, it doesn't really matter what I think about this hotel. It was a good place to stay in a variety of ways, but the deal breaker for me was that they refused to give my travel partner and I two room keys. Therefore, every time we went out separately, one of us had to be escorted back to our 10th floor room. The bedroom door of the suite locked when closed and required a key to open, then would beep madly every time it opened. That's disturbing to the person sleeping in the other room. And I got locked out one time in my towel and had to call the desk for help. The shower was utterly translucent. It was supposed to be slightly fogged, but once wet, there was no privacy at all. The toilet was the usual glass walls, also. Why do we want our throne on display? The breakfast was mediocre, the dinner was just plain bad. I think the pho broth was plain water! The staff was excellent. The location was great!