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Reviews of Sagara Beach Resort

3 out of 5
Sagara Beach Resort
Light House Road, Vizhinjam, Neyyattinkara, Kerala

Reviews

6.6
Rating 10 - Excellent. 4 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 7 out of 27 reviews" "
Rating 4 - Poor. 5 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service
It's beautifully located with a great scenery.. the facilities and cleanliness maintained is average. Restaurant staff are just not cordial. The furniture and other amenities are worn out with time.. Can do much more..
Stayed 1 night in May 2019

6/10 Okay

Karthika, Kochi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious enough with balcony. Washrooms were also clean and tidy. The place is overcrowded especially during the breakfast time.There aren't enough chairs to host the guests in the restaurant.
Stayed 1 night in May 2019

6/10 Okay

Brian, UK

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel in need of modernisation
We arrived at 0700 and the staff very kindly provided us with a temporary room until our room was ready at 12.00. The temporary room we were given was the honeymoon suite although we did not know it at the time. When we went to our room we were expecting similar. The hotel is really two hotels joined by a bridge on the fifth floor. The hotel is a mass of steps and certain areas (restaurant and all rooms in the block to the right hand side of reception do not have lifts). The rooms are in need of a good clean. Our bathroom window did not fit the frame and had no locks. We booked a room with a fridge, The fridge only arrived after we mentioned it. It worked but it was rusty and had not been cleaned. During our stay there was a festival at the Hindu temple next door. Music( a gyrating Hindi sound) and singing was relayed at full volume by giant speakers both day and all night. This was totally unacceptable and the hotel should have previously advised of this, as we would have cancelled our booking. It finished at midnight of our second day. On the plus side the staff were very good and tried to please.
Stayed 3 nights in Jan 2018

8/10 Good

Siva, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
It wasn't 5 star but was comfortable and clean. The view was excellent. The service by friendly staff was good. The food was tasty. The beach was about 7 minutes walk away. It was clean and the sea wasn't rough. Overall it was a good experience.
Stayed 14 nights in Nov 2017

4/10 Poor

ronald

Disliked: Cleanliness, property conditions & facilities, room comfort
Reception lady took us to our room with a can of air freshener in her hand, not a good thing. Door lock is the old fashioned push button, easiest lock to pick, not a good thing. Bathroom looked like it had be updated in 40 years, cupboard door was kept shut only with wad of paper that was gross looking, not a good thing. Restaurant , I wanted a cocktail from drink menu, was told no cocktail. 20 minutes later, he comes back and said I could ordercocktail if I wanted . Food was so so
Stayed 1 night in Nov 2017

8/10 Good

moxa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful ambience
We were there for one night but the stay was really memorable. Everything right from the pick up service was exceptionally good. The staff is very friendly and service is also very prompt. Variety of food can be experienced here. The ambience is too good. Complementary pick up and drop by motorboat and evening houseboat ride adds value to your experience. All in all a great place for leisure
Stayed 2 nights in Oct 2017

6/10 Okay

Anant, Bangalore

Liked: Cleanliness
Disliked: Property conditions & facilities
An OK place.. good enough if you are on a budget
It is an OK place to stay. Do not expect anything extraordinary for this price. But be prepared to climb a lot of stairs... for pool.. for restaurant... for beach... for everything... steep climbs all day.. in 2 days... my hips were aching a lot. Foor average... breakfast average.. but very little sitting. Always crowded

10/10 Excellent

Meryl, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with pleasant rooms
Very good hotel, and a great end to our tour of the South. Staff very pleasant, didn't try the restaurant except for breakfast, Pool was clean, my only comment would be the climb up from the beach in 35 degrees was somewhat daunting.

8/10 Good

Laurence, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and quiet hotel short walk from the beach
Pleasant relaxing hotel with great views, a/c large bedrooms and extensive public areas. We had to ask for a few basics on arrival though as only one of everything was supplied initially eg extra pillows if you wanted two, no hand towels, no kettle and the room door was almost impossible to lock for some reason. Wifi didn't work in the rooms and had to sit in reception to use it. Initially we were given a written code for wifi which was incorrect. All the problems encountered were minor stuff really but annoying and unnecessary nevertheless. Apart from that everything was good including the extensive buffet breakfast, the (limited choice) bar, the pool and the inside/outside public areas were all clean and well maintained. The pleasant beach is a fair walk downhill via a twisting alleyway and it is of course uphill on the return. Staff were all very pleasant and helpful and hotel arranged transport to the airport for us. Despite the minor issues we enjoyed our few days there and would happily stay there again and also recommend it to others.
view of beach from room balcony

8/10 Good

Ms H C, Folkestone

Liked: Cleanliness, room comfort
Sahara in Kovalam
Good friendly hotel,easy to walk down to the beach and with a mixture of domestic tourists and those spending a couple of nights On a group tour

10/10 Excellent

Yvette, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend to a friend!
Great hotel, good food, right next to the beach. Not suitable for anybody with mobility issues due to the number of steps to be climbed, but worth it for the view!

4/10 Poor

Pauline, Hampshire, England

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend
Although the website advertised that rooms were equipped with fridge, hairdryer, kettle and iron non were present. The website did not mention the steep climb from the beach to the hotel nor the five ramps and ten steps up to the room. There were also two flights of steps to the restaurant and a further four to reception. Not good if you have a bad knee! WiFi was only available in reception and did not often work. Staff were not very helpful. Breakfast was included but only ate there twice, coffee was luke warm, toast not fresh although eggs were cooked to order. Preferred to eat on the beach and pay. Bathroom was grubby although the room in general was clean. The main problem was the level of noise. Unable to sleep with the air conditioning on as it was very noisy. Other guests were making a lot of noise late at night, banging doors, phones ringing, running in the corridor and talking very loudly, up to and after midnight. I twice had to complain to reception and although the noise stopped after that it was not for about fifteen to twenty minutes. The staff coming at around seven am also showed no consideration to guests, talking loudly, slamming doors and making no effort to be quiet.

6/10 Okay

Jill & Tony, Wiltshire, UK

Disliked: Cleanliness, room comfort
Not as good as website portrays
We booked the Sagara based partly because of the Expedia room description and partly on the hotels website photos etc. We booked a non sea view room as our experience is that sea view rooms can have the sun on them all day resulting in having to keep blinds closed etc. We expected the non sea view room to be of the same quality as the rooms shown on the website. However, it was located in a different block to the main hotel, down a long flight of steps and lacked most of the facilities that were described. There was no refrigerator, mini bar, tea/coffee facilities as in the room description. The room was also quite small and tired and although "cleaned" each day it was quite dusty/dirty and the bathroom was a disgrace with only a cold tap on the sink and mould all round the bath. Breakfast was ok with a choice of eggs, toast, jam, a number of curry dishes, fresh fruit, tea, coffee and juice. We ate in on one night and had a very nice meal. On the whole staff were reasonably friendly although it was the only hotel where we were not asked if we had enjoyed our stay when checking out. The hotel is in a good location with a back entrance only a couple of hundred metres from the beach. The front entrance has a number of shops and taxis/tuk tuks close by.

10/10 Excellent

Beverly, Bradford, West Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury near the beach
The Sagara Beach is located about 5 minute's walk uphill from the beach so is very convenient. We had the highest rated room with a sea view and it was worth the extra money.The balcony and room were huge. The bed was really comfy and the shower room was also good.Big fridge in room too. Wi fi worked well in the reception area.

2/10 Terrible

Sumit, Gurgaon, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopeless filthy hotel with yellow water in taps.
We have never experienced such terrible experience ever on a family holiday. The staff was not courteous. We were charged heavily for rooms but the ones provided were below basic that had yelow coloured water flowing. It was a clear case of cheating and fraud. When we were checking out of the hotel and asked for a proper bill ( Taxable invoice), the staff at the reception did not even knew how to print a taxable invoice and were trying to give us a simple excel printed bill. They finally after 2 hours gave us a bill that clearly mentioned the room rates were less than half of what we were charged. The balance amount they printed in the invoice as plan amount ( obvious of the fact that the rooms were over charged). Not only it is a cheating with us but we have lost hope both in Hotels.com and Expedia who were their booking partners.

8/10 Good

Sharon, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Views
The view from the room was stunning. The room was spacious and very clean. Staff were kind, very helpful and friendly. Enjoyed the delicious toasted sandwiches!

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
nice and close walk to the beach
Good taxi driver that we booked to take us on a tour for 4 days from this hotel. Friendly reception service. Good food.
Response from suhas.S on 1 May 2015
Dear Friend , Thank you for the valuable comments .Assuring the best service in future.

6/10 Okay

Rajeev

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to light house beach
Hotel is located just at light house beach. Hotel is good with ample space. Stay in premium room not in standard room.Premium room is very very spacious and big. Food is not so good. Staff is quite casual except the hotel manager who is very good. Overall a nice three star property close to beach.
Response from suhas.S on 1 May 2015
Dear , Thank you for choosing SAGARA as your holiday destination . Assuring the best service in future, Rgds, Suhas Manager - Reservation & Front Office.

8/10 Good

Debashree, Bangalore

Liked: Cleanliness, property conditions & facilities
A Pleasant Stay!
It was pleasant.
Response from suhas on 4 Jul 2015
Dear , Thank you for choosing SAGARA as your holiday destination . Assuring the best service in future, Rgds, Suhas Manager - Reservation & Front Office.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Disappointed
i expected much more from the hotel in terms of service and quality of food. Room was not the best. location was good but staff not helpful at all.
Response from suhas on 4 Jul 2015
Dear , Thank you for choosing SAGARA as your holiday destination . Assuring the best service in future, Rgds, Suhas Manager - Reservation & Front Office.

10/10 Excellent

Jenny, Bristol,U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sagara Beach Resort Kovolam - Highly recommended
Great value for money. Large well equipped rooms - balcony, fridge, wardrobes, phone, t.v. + very spacious. Extensive views from balcony as Sagara on the side of the hill. Extremely close to beach, lighthouse, shops + restaurants. Friendly staff. nothing to fault!
Response from suhas on 4 Jul 2015
Dear , Thank you for choosing SAGARA as your holiday destination . Assuring the best service in future, Rgds, Suhas Manager - Reservation & Front Office.

8/10 Good

Verified traveller

Sagara Beach Resort - Kovalam
This hotel is a good hotel to stay and which is near by Beach. But the room rent is very expensive and not worth for those types of rooms. But food was extreamly good, we really enjoyed the food there.
Response from suhas on 4 Jul 2015
Dear , Thank you for choosing SAGARA as your holiday destination . Assuring the best service in future, Rgds, Suhas Manager - Reservation & Front Office.

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities, room comfort
Familjeresa med två barn
Tyvärr hade hotellet den sämsta frukosten på vår resa i Sri Lanka och Indien. Hotellet var slitet och dåligt underhållet. Utsikten från vår balkong var väldigt fin.
Stayed 3 nights in Jan 2019

6/10 Okay

Margareta, Stockholm

Disliked: Cleanliness, room comfort
Sagara - luftslott (Ok men ingen lyx)
Sagara är ett OK hotell, hyggligt nära stranden men motsvarar inte beskrivningen eller förväntningar men kan ha på ett trestjärnigt hotell. Vi bodde där en vecka under peak season. Standarden på badrummet var mycket enkel och motsvarar knappt ett tvåstjärnigt hotell. Inga rum har eldstad, värdeförvaring, strykjärn/strykbräda, separat vardagsrum, separat sittutrymme eller minibar som uppges. Det fanns två fåtöljer och en schäslong i rummet. Vi lyckades ordna så kylskåp ställdes in i våra rum men det tillhörde inte grundutrustningen. Hotels.com har två kategorier rum - jag bokade den dyrare (bekräftelse: delux-rum med havsutsikt) - men hotellet uppgav att delux-rum var deras enklare kategori och visade oss bekräftelsen där det stod delux-rum utan havsutsikt. Endast huvudbyggnaden med "finare" rum än delux har hiss, andra delar av hotellet saknar tillgänglighetsanpassning. Andra faciliteter som utlovades men inte fanns i verkligheten: ex. lekplats, toalettartiklar, fri flygplatstransfer, gratis tidning till rummet, volleyboll och yogalektioner/instruktion på området. Frukosten är mycket indisk. Den som gillar Continental breakfast får nöja sig med rostat bröd med marmelad, te/kaffe, saft och frukt. Ägg fanns att beställa. Att påstå att det finns "restaurang som specialiserar sig på internationell gastronomi" är rent löjeväckande. Summa summarum: Ett ok hotell med två pooler ganska nära stranden men vänta dig ingen lyx som beskrivningen låter påskina.

8/10 Good

Ulf, Lund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell
Hotellet ligger ovanför Kovalam Beach och vi hade ett rum med utsikt över stranden från den stora balkongen. Det bästa med hotellet är läget och att det är stora rum. Det är bra service, men något opersonlig. Städningen var perfekt. Mindre bra var den (för västerlänningar) tråkiga frukosten. Hotellet kan absolut rekommenderas!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!!
The worst hotel we've ever stayed at. We were in several areas in Kerala, and this was the worst hotel we stayed at. We had booked for 6 days, but we checked out after just one night, we did not care about not getting our money back. HIDEOUS bathrooms, no room service during evening hours, the power went out several times, and they called us at 8 AM and told us that if we wanted to have breakfast we had to eat within 15 minutes even though the Breakfast hours were until 10 AM. It is close to the beach, but we do not reccomend staying there by all cost!!!

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort