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"The hotel is in a great location. Was charged a $25 fee that included: 2 free passes for the trollies ( never recieved) a water bottle to use T the flavored water machine ( anyone could use it ), 15 dollars off at the restaurant attached( took the 15 off and added 18% automatic gratuity without telling us). Other than those issues, it was a nice stay. "

"Great stay , they can clean the bathrooms better but other than great hotel "

"Room was nice, but simple. Could be updated. Tv in living room did not work. Pool area was convenient but pool chairs were a reserved status charge to sit close to pool even though the pool was empty. Found this ridiculous considering it was not peak season nor crowded. Bar staff was too into their own conversation to take our order. Check in staff felt the same. Ending up waiting 20 minutes for drinks and nachos that had microwave cheese on it. Definitely not worth the money. Way too many daily texts from the hotel about daily events. I almost wanted to block them they were so abundant. Balcony was ok. "

"Very nice hotel for families, the pools were wonderful and great amenities. "

"Jonathan at check in was extremely helpful! He guided us on how to best plan out our day at Universal Epic. Highly recommend the resort."

"Constant construction drilling noise we heard from room from pool everywhere. No escaping that noise. It was pretty bad. I should have read the reviews. And it looks like that construction will be going on for while unfortunately. "

"Clean very spacious rooms and very good value and location for your money"

"Overall clean and enjoyable. The refresh lounge needs a refresh!"

"“Suites” were out dated, smell of old water and stained sofas. We had two rooms and the “studios” were remodeled and much more clean. Don’t recommend suites and staff was overall pretty rude and annoyed. "