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"Overall rating was ok. The stressfull process was the self park and valet entrance. The hotel did not have a good staff to direct traffic to keep a good traffic flow. Checking into our room was not the best customer service from the front desk with poor attitude and a rushed "

"Stayed in the Tresor Tower. Long lines & waits for the elevators. "

"Ashley from baggage claim area. She works night shifts. She was amazing. We got in early like 4 am sat morning., and she helped us figure out what we needed to do. We had our luggage lost and she was fso helpful to let me know they would accept it and put it away for us when wif we were not around when it come over. Also she helpped us realize walmart was close. I could have googled stuff but she was very helpful with check in and everything. She really went above and beyond ♡"

"The breakfast could've had some more fruit for the cereals and maybe some variety from day to day"

"Great experience overall "

"Great property, several pools available on the property, and the marketplace was a plus. "

"Beautiful beach front resort, great for families "

"Property was clean. Went to the gym every morning. Great hotel work cool view of volcano bay. The shuttles to universal were easy"

"Poolside and beach were great spots."