Search Hotels Near The Sands Casino, Reno

"I have a broken back everyone was very helpful as they could be the staff was so kind and helpful. My father inlaw has dementia and can be quite the pain, with questions and questions and I really appreciated the help and kindness they showed him. Thank you All "

"Very good experience room was very clean and good"

"Staff was friendly, hotel was clean and casino was great!"

"Rooms are nice and big and clean Front desk was wonderful 👍"

"I do not recommend. Buffet was expensive and food wasn’t worth the price. Noticed a lot of other people leaving plates partially eaten and left to be taken. We had 2 rooms across the hall from each other and 3 people decided at 4 am that our doors were a good place to have a fight among each other banging on our doors and cursing and screaming. Called the front desk and they sent two security officers up and it quieted down until they left and they piped back up again. Then two left and emts showed up to access one of the three that was sitting against the door. Lasted over 2 hours. My kids were scared and we were wide awake after that. The room was extremely dusty. Visible particles in the air and on all surfaces. For a weekend we planned 2 months ago for our family. It was not relaxing or enjoyable. Staff wasn’t helpful with the situation either. Talked to manager and “there wasn’t much he could do”. As a family that doesn’t get away often and hoped for a good weekend together and experience the GSR and Reno…. It wasn’t worth it at all. "

"Clean room, the res of the area leaves al lot to improve. The pictures dont give you the idea of the area or the age of the hotel in general"

"The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor. When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer. "

"A regular hotel right in the heart of downtown. Would stay again."

"I’ve stayed at the Jesse several times now. They have always been so accommodating and the rooms are clean and comfortable "